Joe Basil Chevrolet
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Customer Reviews of Joe Basil Chevrolet
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Write a review: Service
87 service reviews
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Great Service
by John O86 on 04/14/2025was in and out very quickly, well stocked waiting roomService review
by Chris on 12/04/2024Very orderly, service done in a timely manner.Thank you for the great review!
Service
by Coachtom on 11/17/2024Jake is the best service managerThank you, we think Jake is great too!
2024 Equinox
by Miranda on 08/19/2024updated 08/26/2024Little slower than I though but quality work overallThank you for the kind words on our service, we are glad we could take care of your car with the highest quality of work!
BASIL CHEVY IS TOP NOTCH
by KEN KAMINSKI on 05/29/2024Another flawless oil change plus inspection on my corvette with great customer service from the service advisors Jake and Tyler and the tech did a great job too.Very friendly dealership and service dept.
by notrequired on 04/25/2024We had "screens" added to our vet by the service department. They were so friendly and are skilled workers. It didn't take long and we picked it up in o time. They do have a GREAT service departmentAnother great experience
by MC on 04/01/2024Knowledgeable service agentsHighly recommended, but no car camping preferred
by John Doe IV on 02/29/2024Likes; STEM on tv, prompt start to service, cordial Dislikes; talisman, took time to receive key, didn’t have part in stockCar service
by Tiffany on 10/04/2023Every time I come in to get my car service, you guys are always have a positive attitude and go above and beyond. It’s always appreciatedUsually dependable but…
by Steve on 10/01/2022Basil is usually great and dependable but for whatever reason I’ve had additional service issues that weren’t happening before dropping off my vehicle(s)for another issue. Power steering, gas lines, etc. Hopefully it’s a coincidence as I… have three vehicles regularly serviced as the location. Basil is my go to and I’ve spent thousands so I hope they’re not taking liberties. It’d be nice if they actually offered me a discount here or there considering all the business I do with them. I may look elsewhere in the future but good service is hard to find.Fast, Friendly and efficient
by Rich S on 05/03/2021Very nice crew and took care of my service in a courteous and professional manner. Matt texted me on the progress and vehicle was ready when promised. Great job!Your satisfaction is important to us, so we want to sincerely thank you for choosing Joe Basil Chevrolet, Inc. and we hope to see you again soon!
Oil change
by Ptons on 02/25/2021Fast, courteous, and friendlyIt is great to hear everything was done quickly and to your satisfaction!
Outstanding
by Nance on 12/07/2020I took my car in for routine maintenance and a recall. Peter my service writer was very pleasant and my service was done in a timely manner. I always take my vehicle to Basil Chevy.Oil change
by Loida Reyes on 10/11/2020Satisfied with the service and prompt attention. Car wash stub an add on.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service
by Julie Effinger on 05/02/2020They repaired my vehicle in a timely manner. Anthony provided great customer service.Hi Julie, your satisfaction is our top priority and we are happy to hear you had a good experience!
Stay away from the service department!
by Jenni5392 on 01/08/2020I waited until today to post this because a manager was suppose to call me but for the sixth time, there was no call. STAY AWAY FROM JOE BASIL’S SERVICE DEPARTMENT! Get your work done elsewhere if you want competent employees and a… manager to call you back. (Disclaimer: this review is about the service department only. I had no issues with sales or the body shop) I had to bring my vehicle in to get my turning signal fixed. It was suppose to be fixed before purchase but was not. A one day appointment turned into the dealership having my vehicle for 23 days. I had only gotten to have it for 12 days sporadically. I brought it in three times for the same thing. I took time out of my work day and wasted my gas. Joe Basil’s service department kept calling me to pick up the truck even though it wasn’t done. I went into the dealership 4 times asking for a manager and one was never there. I called several times and was told 6 times that a manager would call me. I have never spoken directly to a manager. They use their employees to relay information. I’m stuck paying on a vehicle I have barely driven. The biggest point I want to make is that I shouldn’t have even had a car payment yet since all this work was suppose to be done before I signed anything and it wasn’t. A one day service appointment turned into 23 days. It was all due to incompetence. And I think the worst part is that I couldn’t even get a manager to call me! I am left beyond frustrated and just feel helpless. I’m not excited about my purchase and I’m disappointed that I bought an extended warranty. If this is going to be how incompetent the service department is going to be, I do not want to take my vehicle to Joe Basil for the work.After writing this review I was contacted by a manager who has rectified the situation.
Good service
by Jess F on 11/22/2019Received great service today at my appointment. He estimated 60-90 minutes and my car was ready within the hour. Very friendly and helpful.Hi there, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
Good service
by Mel on 07/24/2019I had a nail in my tire and they fixed it pretty quickly. I walked right in with no appointment. The customer service was great and the guy working was very kind to my son whom I had to bring with me. Very nice service.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Joe Basil Chevrolet!
car service
by kathy re on 05/29/2019updated 06/04/2019oil change and minor dent repairs-was disappointed that the scratches are not included in the service plan.Oil change, heat control knob
by Mark on 04/29/2019updated 05/06/2019I work for my self, I can't be without my work vehicle. I made appointment 5 weeks ago so I can plan being without van. After dropping off my van at 730am i went back to dealer at 430 and they didn't do anything not even a phone call not… even an explanation.they could of change the oil.what way to bum out a loyal customer.Customer
by Lkempke on 01/17/2019Got in and out quickly and cost not badIt is great to hear everything was done quickly and to your satisfaction!
About our dealership
Thank you for the mention of our quick service and nice waiting room!
by Joe Basil Chevrolet on 04/18/2025