Lia Toyota of Rockland
Customer Reviews of Lia Toyota of Rockland
Review type:
Friendly, helpful, honest service at Lia Toyota
Always professional, helpful and thorough at Lia Toyota!
by Jordan Spivack on 07/24/2025As always I was treated respectfully by Mr. Ralph Russo, who handled my appointment helpfully and professionally. I waited at the dealership for the inspection and summer car update, which took a reasonable amount of time.Thanks, Jordan! Your satisfaction means the world to us, and we're pleased Ralph continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!
Excellent Customer Service
by Anthony Russo on 07/09/2025I am never disappointed when I bring my vehicle in for service. My service advisor Ralph Russo is outstanding. He always makes you feel you are his only customer even when you know he is helping other customers. Ralph is knowledgeable and… professional with an engaging personality. He listens to you and asks pertinent questions and keeps you updated concerning the mechanic’s findings and how much time is needed to finish your service. Ralph exemplifies Lia Toyota’s customer oriented goals. We are always extremely satisfied with Ralph and Lia Toyota’s customer oriented approach.Thanks for your fantastic review, Anthony! Ralph is the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Lia Toyota for the best service.
Excellent Dealership
by Aljab on 02/19/2024Totally professional service with a personal touch, Ralph Russo is an asset to Lia Toyota. I’m sure he is appreciated by his employer. Dealership is run like a well oiled machine, everyone from custodians,sales ,finance & service are… friendly. Every area of the building is immaculately clean & waiting room is very comfortable & wait time passes quickly.Thank you so much for your wonderful review! Our guests' satisfaction is our utmost priority, and we are glad that Ralph provided you with the quality care that you deserve. He definitely is an asset to our team and he will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Thanks for valuing my review… it was well deserved by the Lia Toyota family
Service with a smile!
by AHR on 02/01/2024Lia Toyota has always been our trusted go to for sedans, trucks, and SUVs. Their service department is reliable and honest. We recently had an issue and Cody McCarthy got us in that day and arranged for a loaner car, so I could get back… to work. He kept me in the loop on the progress and there were no surprises on the bill. I highly recommend this business!Hi, AHR! Thank you for honoring us with your patronage over the years. We're so pleased Cody and our service team continue to serve you well. Get in touch the next time we may be of assistance. We're always here for you!
Lia Toyota of Rockland “Always Reliable”
by Diana Ramos on 01/19/2024They are committed to provide quality service. Ralph Russo our service manager always makes sure that we are satisfied with their service.Diana, thank you for telling us why you like working with Ralph! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment.
Excellent Communications
by Patrick McCosker on 01/05/2024We had a small issue with fluid levels not being checked ie no windshield washer fluid, anti-freeze barely above the “Low” Mark. Brandon Bucceri our Service Advisor took care of it right away. Very pleasant people work at this Dealership!Patrick, thank you for your trust in our service team! We're happy Brandon provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Service Above and Beyond
by Margaret on 12/27/2023This dealership is run with the highest amount of courtesy and professionalism. I have a 2014 Toyota RAV4, and, because Toyota’s are built to last, my recent experiences have all been with the Service Department. My service advisor, Ralph… Russo, is excellent. There is no request too small or too big. Ralph Russo always comes through!Margaret, thanks so much for your lovely feedback on Ralph! We're so happy he continues to provide you with his utmost insight and diligence whenever you come in for a visit. We hope to be of service to you for many years to come!
Brandon Bucceri
by Sarah Creedon on 12/16/2023This team’s customer service is unmatched!!! I’ve never felt so safe and secure bringing my car somewhere. Brandon Bucceri took such great care of me!! He is such a class act. The best of the best. He sent me updates through the entire… service appointment, communicating everything that was needed for my car. I was able to communicate with him via text too, which was so convenient. He got me in early for my appointment and the service was so quick!! They have a really efficient staff here. I would never bring my car anywhere else. This place it top notch! 10 out of 10 recommend!Thank you for taking the time to leave us this excellent review and recommendation, Sarah! It is an honor to have your confidence and loyalty, and we are so glad that Brandon provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know how we may be of further service to you!
Sales and Service with a Smile
by Dan on 12/14/2023The service department is excellent. Ralph Russo is a true professional. He is courteous, friendly and focused on total customer satisfaction. Ralph Russo insures your total satisfaction.Dan, We are grateful for you leaving Ralph this flawless review! We are thrilled to hear that Ralph took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he professional, courteous, friendly and focused on total customer satisfaction. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Friendly, helpful, honest service at Lia Toyota
by Elizabeth Everett on 11/17/2023I recently bought a new Toyota Camry Camry hybrid at Lia Toyota. I worked with Joseph Constable. He put me at ease and answered all of my questions about the car. When it came time for the big ask, the price he gave me was an "out the door… price" I wasn't hit with a single dollar of additional taxes, fees, and so on. Even after the sale, Joseph took the time to help me register a new EZ-Pass tag for my car and to hook up my phone to the car. I couldn't be happier and I highly recommend Lia Toyota and salesman Joseph ConstableThanks for the 5-star review of your dealership experience, Elizabeth! We're delighted Joseph provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new Camry Hybrid! We wish you all the best in your upcoming journeys, from everyone at Lia Toyota!
Ralph Russo at Lia Toyota provides awesome customer service!
by Lou P on 09/15/2023Ralph Russo goes above and beyond to keep customers informed as well as provides quality service and timely updates to make you have a positive experienceLou, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Ralph handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!
Clearly explained and efficiently done
by Tom Strong on 07/14/2023Very accommodating in an emergent situation. I have l lost brakes and suffered damaged tires and been able to get immediate service. They clearly explain their diagnosis of auto needs and what could wait and what should be dealt with… immediately. Up front calculations of cost. You can wait while repairs are done or be taken home and picked up if repairs are lengthy. My most recent service was efficiently handled by technician Ralph Russo. Completely satisfied with service.Tom, we are so pleased to see your review! Thanks for letting us know how satisfied you were with Ralph's assistance and with the service you've received from our team in the past. We hope to be of service to you for many years to come!
Wonderful
by Arnie B on 07/12/2023Great friendly service! Brandon Bucceri and Lia Toyota took really good care of me and my car.Arnie, thanks for stopping by to share some wonderful feedback on Brandon! Nothing means more to us than your complete satisfaction, so we're pleased Brandon handled your visit with great care and communication. Please come see us again some day!
Great service
by Dan on 06/27/2023Chase Cimorelli was super accommodating.Thank you for your fantastic feedback, Dan! We're so happy you enjoyed a convenient and accommodating service visit with Chase at the helm. We hope you'll continue to choose Lia Toyota for all of your automotive needs!
Rock star Melvin
by Win on 06/24/2023We just bought a new RAV4 from Lia Toyota of Rockland and Melvin made the buying experience pleasant and smooth. He has the welcoming personality and made the purchase a good experience. I would recommend Melvin and Lia Toyota of… Rockland to any friends/family who is looking to purchase a car.Win, thank you for taking a moment to recognize Melvin's unique excellence by sharing your 5-star review! We're delighted he provided you with a seamless and dynamic transaction. Congrats on the new RAV4! We wish you lots of fun and adventure this summer, from everybody at Lia Toyota!
Ana excellent service and friendly
by Natasha H on 06/23/2023All staff are very friendly and helpfulThanks so much, Natasha! Your total satisfaction means the world to us. We're delighted your experience was accommodating and pleasant. We hope to ensure the same circumstances at your next appointment. See you then!
Good car buying experience
by CAKK on 05/17/2023Joseph Constable of Lia Toyota of Rockland County NY is a very courteous and professional salesperson. We felt very comfortable with him. We haven’t shopped for a new car in many years. It was a very positive experience. We highly recommend… him and Lia Toyota of Rockland if you are car shopping.CAKK, thanks for taking a moment to let us know how much you appreciated Joseph's assistance during your car shopping process! We're so happy his support and guidance allowed you to enjoy this experience. We certainly hope to work with you again some day, and wish you safe travels until our paths cross again!
Loving my Venza
by Jeannie T on 05/16/2023Great treatment and people over at Lia Toyota. Joseph Constable was our car salesman, treated us so well…along with Fitz and Kelvin that also helped with the new car buying process.Thanks so much for the positive feedback, Jeannie! We're delighted you enjoyed a pleasant dealership experience with Joseph, Kelvin, and Fitzroy. Congratulations on the beautiful new Venza! Best wishes for amazing travels in your future, from all of us at Lia Toyota!
David Reit was so friendly and helpful!
by Moira G on 02/13/2023Great staff and waiting areaMoira, thank you for the 5-star review! We appreciate your business and your positive feedback on our team and customer lounge. We look forward to making your next appointment just as outstanding!
Hurray to Toyota products
by Wahab on 02/07/2023Visit for great service , though with higher cost than local dealers.Thank you, Wahab! We do have a great team here at Lia Toyota and we're happy you agree. Please don't hesitate to give us a call whenever we may assist with your automotive needs. We look forward to serving you again!
Great service
by Purple on 02/03/2023Always serviced as promised. Anthony Duke cares about the results and wants you to be more than satisfied.Purple, thanks for taking the time to share positive feedback with us! We're delighted you were so happy with your service visit with Anthony. Let us know when Anthony and the Lia Toyota team may assist you again. It is our pleasure!
Thanks for the 5-star review of your dealership experience, Elizabeth! We're delighted Joseph provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new Camry Hybrid! We wish you all the best in your upcoming journeys, from everyone at Lia Toyota!
by Lia Toyota of Rockland on 11/17/2023