Star Nissan
Customer Reviews of Star Nissan
Review type:
Star Nissan Bayside is number 1
by Michael on 08/20/2020Staff knowledgeable and courteous, gives best deals. Managers helpful, very quick transaction. Salesmen not pushy. Cars cleaned and delivered on time.Rogue
by ElaineL2 on 09/10/2017Kenneth Livingston was professional and kind. The transaction was seamless and I'm very happy with my purchase. I would definitely recommend Star Nissan to my friends and family.Hi Elaine and thank you so much for sharing your 5-star feedback with us! Congratulations on your purchase! I'm glad your purchase went so well. I'll definitely share your comments with Kenneth and we look forward to working with you again down the road. All the best, Christine Mangione, Customer Relations Manager, 7184230500
New rogue
by JamesRogue on 09/01/2017The follow up by the manager Christine was very good. She called twice and made sure everything was in order.Congratulations on your new Rogue, James! I'm excited to hear that Christine took care of you! She is a great asset and we appreciate all she does. We hope to see you again in the future. Be well, Christine Mangione, Customer Relations Manager, 7184230500
Sales
by Nick on 07/13/2017Do not shop at Star Subaru in Bayside NY. I was looking for a car for my friend, and found one online at Star. The online price was $4,995 for a 2006 Nissan Altima. It was a very good price for that car, with only 77,000 miles on the… odometer. I saw the price early in the week, but because I live and worked in Brooklyn, my only free time to go look at the car was Saturday. I went there around 6pm, looked at the car, liked it, while talking to the salesman Bob something, I told him I liked it and proceeded to put down a $500 dollar down payment. I told him it was for a friend and we can come in tomorrow to finish the paperwork and final payment in cash. He seemed very hesitant and off putting stating a wild scenario that has a very little chance of happening. He stated that this down was to hold the price of the car and that if someone came in before I came back to do the final deal, they would sell the car to that person. Before I left I told him I would be back before Wednesday with my friend to do the final purchase. I accepted his scenario and made sure my friend and I returned after work Monday. I came on Monday because I was planning to bring my friend Sunday for final payment but this weak, lying used car salesman said they could not process anything from the DMV on Sunday. I accepted that excuse and left. I returned on Monday at 6pm with my friend, the cash and guess what……NO CAR! So this imaginary scenario of someone coming in between the time I left Saturday and when I return Monday, someone came in and paid cash for the car. Could that really happen?? I don’t think so! So I flipped out and demanded the manager come speak to me. Some [non-permissible content removed] named Gus was the one would I directed my anger to. I know they lied about selling the car since it was in the same exact position it was when I left on Saturday. So did they really sell it?? I don’t think so. I was very angry that day in the way Star do business. I come in, look at a car, like it, put money down on a car and return the very next business day to complete my purchase. If that scenario was correct of someone coming in with cash and buying the car I feel that that was a very rude and distrustful act on their part. They should have called me and told me they were selling the car, or give me the time frame I said I would be back so I could complete my purchase. If this is how Star does business, then that means if you go in and put a down payment on any car, Star will sell that same car to anyone else who comes in after you. They would give you any notice or time so you can conduct business on a first come first served basis. You will waste your time going to a location, even if it’s out of your way and they would sell the car you promised to come back and purchase a second, a minute, an hour or day later because the next person has cash. That’s not how you do business. Now to the truth as to why they did not sell me the car. Apparently the person responsible for putting cars on their website made an error. So in order for that person not to get in trouble they would rather screw me over instead of owning up to the mistake that was made and stuck to what the advertised. Since I save the online post about the car they could not tell me the price was wrong, they have to honor that price, as advertised. But instead they lied and played games with me saying they sold the car. These actions tell volumes of what kind of business Star Subaru of Bayside is. They are [non-permissible content removed] and would never admit to doing something wrong. Don’t do business with Star Subaru, they will never tell you the truth and they won’t hold up their end of anything if it hurts their pockets. You can’t trust them at all!Thank you for taking the time to leave us your review. Our customers are our top priority and its disappointing to hear that we did not meet your expectations. I would appreciate the opportunity to hear more about your experience and work with you to help you feel better about your visit. Please contact me at your earliest convenience. I look forward to hearing from you. Regards, Christine Mangione, Customer Relations Manager, 7184230500
Great Experience
by Haghnazari on 07/12/2017After going to multiple dealerships, we finally decided to come to Star Nissan in Bayside. Our experience at Star Nissan went above and beyond any other dealership. Nick was very kind, very patient and very helpful. He was able to get us… the car we wanted, in the color we wanted, to pick up for the next day. Nick was pleasant and talked to us as if we were frIends, not just customers. We are grateful for his help and would recommend Star Nissan to anyone looking for a positive car shopping experience.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. I will share your comments with Nick, and feel free to call or stop by if there is anything else we can do for you. Best regards, Christine Mangione, Customer Relations Manager, 7184230500
Car purchase
by Howika1 on 06/11/2017Nick was great....no pressure to purchase... so we bought two cars! Positive experience overall...from start to finish....will recommend Star Nissan and Nick to friends and familyThank you for leaving us this review. It's great to know Nick was able to provide you with the pressure-free and great shopping experience. We really appreciate your feedback, and can't thank you enough for the recommendation. Warm regards, Christine Mangione, Customer Relations Manager, 7184230500
New Maxima
by twoyutes7 on 05/25/2017updated 06/06/2017Jeff was very knowledgeable and was able to answer any question i had for him. He was polite, considerate of my time and very straightforward with his answers. I would recommend him to anyone looking to purchase a Nissan.Thank you for your great feedback and recommendation. Congratulations on your new Maxima! It's great to know Jeff was able to provide you with a knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Christine Mangione, Customer Relations Manager, 7184230500
Rigue2017
by Nesposito515 on 06/05/2017Lionel Benjamin, such a wonderful salesman and pleasure to work with... He went above and beyond to satisfy all wants and needs and specifics i personally requiredThank you for the very kind words and congratulations on your new purchase! We appreciate your comments and I'm happy to hear that Lionel was able to meet your needs. At Star Nissan Inc, we always strive to provide the utmost in quality and customer satisfaction. Please come back and see us for any of your future car needs! Best regard, Christine Mangione, Customer Relations Manager, 7184230500
Yes.
by Rogelionelson on 05/02/2017I am very pleased with the car I received. Even though it was not my first choice, I like it much better than my first choice.Thanks for taking time to leave us this awesome review, Rogelio! At Star Nissan Inc, we take guest feedback seriously and I am proud to see that you drove away happy in your new purchase. If you have any questions about your purchase, please reach out to me. Thanks, again! Best regards, Christine Mangione, Customer Relations Manager, 7184230500
Excellent experience
by kritikos on 02/23/2017Star Nissan went above and beyond to get the 2016 Nissan Frontier I wanted. Even though they did not have the color or package I wanted in stock.Gus and Nick did a great job of going out and searching for it until they found it for me.I… could not be more happy with the treatment I received from them. I would highly recommend Star Nissan as a stop you should make.Thanks for this nice review! Gus and Nick truly know their stuff. We make sure all of our employees are knowledgeable and courteous, and they will be glad to hear about your experience. Feel free to stop by for a visit if you have any further needs and enjoy your new Frontier! Best, Christine Mangione, Customer Relations Manager, 7184230500
Experience
by Krishnadat on 12/02/2016updated 12/09/2016Staff was very friendly and professional. All my questions were answered. I am very satisfied with my purchase of the 2016 Rogue SL,Thank you for the glowing review! We take pride in our friendly and professional customer service and do whatever we can to have our customers leave satisfied and happy. Please dont hesitate to contact me or visit us if you need anything else. Enjoy your new Rogue SL! Best, Christine Mangione, Customer Relations Manager, 7184230500
Star Nissan
by Lovelylaurie on 10/23/2016updated 11/08/2016Lionel is terrific. He works with you and your budget and is very personable. See Lionel if you are going to purchase or lease. I love my Nissan!Thank you for the kind words! We're so happy to hear you're happy with your purchase! Best, Christine Mangione, Customer Relations Manager, 7184230500
Thanks
by Peter_pantoja on 10/04/2016updated 10/15/2016This place has been fantastic to me since my first lease. Great customer service and better staff. Thanks Leo and the whole star nissan teamPeter, we appreciate your kind words about Leo and our team. Thank you for continually choosing Star Nissan Inc. for your vehicle needs. We would love to work with you again! Regards, Christine Mangione, Customer Relations Manager, 7184230500
I would recomend my family and friends
by Markandrew1996 on 08/08/2016updated 08/21/2016I always have good services the employee treat me the best especially the manager I would recomend my family and friendsMark, thank you for this great review and your recommendations! We're very happy that our team was here to help you and treated you with the best customer service we know you deserve. We look forward to working with you again if you ever have any automotive needs. Take Care! Christine Mangione, Customer Relations Manager, 7184230500
I would recomend my family and friends
by Markandrew1996 on 08/08/2016updated 08/21/2016I always have good services the employee treat me the best especially the manager I would recomend my family and friendsI would recomend my family and friends
by Markandrew1996 on 08/08/2016updated 08/21/2016I always have good services the employee treat me the best especially the manager I would recomend my family and friendsBest place
by Yonyonson on 07/20/2016updated 08/09/2016The Sales consultant, Leo, was very friendly and trustworthy. He gave me a lot of information and helped me out a lot with making my decision. The staff was helpful and polite.Star Nissan
by Augustin23 on 07/20/2016updated 08/03/2016Enjoyed working with Humphrey and Diane. I really like that there is no BS in terms of how I'm treated and in negotiations (ie like you see in movies).Great car - Great dealership
by Alan_Rogue on 03/15/2016updated 03/28/2016My salesman Leo and owner Gus were as nice and helpful and knowledgeable as anyone could be. They made my leasing experience a pleasurable one instead of a hassle. In the 50 or so years since I've been getting cars, I've never dealt with a… better crew.Thank you for leaving us this great review, Alan. We are very happy to hear that Leo and Gus could be so helpful and friendly during your recent visit with us. We look forward to seeing you back again in the future! Be well, Christine Mangione, Customer Relations Manager, 7184230500
Worst dealer... [non-permissible content removed]
by jengdasoy on 04/15/2015I made a deal with them with a promise to finish all the remaining terms on my lease to get a new vehicle. At first I was hesitant but they tried to make both ends meet for them to make money at my expense and at the same time get the car I… want. So the day came we swapped cars. After a few months I was billed for the the car that's already in their possession. Later did I realized that I was fooled big time that the remaining balance on the car that is already in their possession will be handled my me. For those who want to trade in their lease cars for star Nissan of bayside, don't ever consider don't ever think about it. I should have listened to warnings made by other customers. Too late for that. I was fooled. The manager couldn't do anything, the dealer was so unprofessional, rude. This is the worst deal I've ever made. This is a warning for those who wish try to make a deal with Star Nissan of Bayside.My name is Christine Mangione and as the Customer Service Manager here at Star Nissan I never want to hear that one of our customers had a less than excellent experience. It is a common occurrence at our dealership to take in vehicles coming off lease and make any remaining payments. As long as this was negotiated as part of your deal there's no reason why we wouldn't have made them. I'm not familiar with your specific deal, and this is the first I'm hearing of the issue you were having, but I would be happy to review your deal and try to correct any error we may have made. Please feel free to contact me directly 1-718-423-0500.
Great Service!!
by Dmac33 on 08/14/2014updated 08/27/2014I have been a dodge guy my whole life. I've owned 2500 power wagon. I have recently been looking for a better built American made truck and have found it in the Nissan Titan Pro-4x black with galaxy black leather interior, full 4-doors,… full box with auto locking hubs and Goodyear Kevlar tires. This truck is one of the hardest to find and when I brought my spec sheet to Star Nissan they were the only ones to accept the challenge of finding my truck. I spend all my time outdoors for work and for play and want a truck that is capable of handling everything I throw at it from the harsh winters of Maine towing my fishing boat to Florida. I've never been a review person but if you are looking for the best truck and the dealership to match look no further than Gus and my buddies at star nissan!!!Hello Dmac33 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager dljajcevic1@gmail.com
Nissan Rogue
Nissan Kicks
Nissan Pathfinder
Thank you so much for your feedback, Michael. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future! Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com
by Star Nissan Inc on 08/24/2020