Atlantic Chevrolet
Customer Reviews of Atlantic Chevrolet
Very Unwelcoming
byon 02/11/2024
That rep, who unfortunately I've had to deal with a few times when bringing my cars in for service. Have a very.. whatever kinda attitude, he behaves as if he's doing me a favor by being there. Not very helpful. I went tenergywice in a four day span to have two different cars serviced. The first day I got a different guy.. totally different .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Bad Service Experience- Atlantic Chevy Bayshore, NY
byon 09/26/2022
Brought car in for oil change and inspection. Service Advisor tells me that the car barely passed inspection due to threads on right side tires. He said he was surprised since it only had 25K miles and they believe it was under inflated. They quoted me a price for tires and alignment but said they didn't have in stock. I said ok and proceeded to pay for service. I am half way home and notice no new sticker so i head back and the advisor calls the shop and now he states he said the tires didn't pass inspection but the invoice has it passed. I asked to provide the report from NYS to show it failed and according to them they didn't put it on machine because they would have to charge me for a failed inspection. So they refunded the inspection after complaining and when I asked to speak with service manager three times i finally was able to get into the office and he was like well people make mistakes and things like this happen. I said how big of a mistake when one said pass the other said fail. So my response was i get it this place is running a scam to increase sales and don't worry i will never bring my car back to this dealership and never buy another chevy. He goes wow you aren't willing to work with us as i was going to sell u the tire at costs because of this mistake and i said nope have a nice day scammer. The best part of this entire story is that I ended up bringing the car to my old mechanic and the car passed and no issues with the tires. I should've learned my lesson when the sales manager pulled a scam on my trade in when i first bought the car. If this gets published even though this dealership is the cheapest I would never recommend them to anyone because of their business practices of the art of deceiving and trying to scam people!!!!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great fast service
byon 01/16/2020
Dealership is clean, fast, accurate and knowledgeable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Atlantic Chevrolet is outstanding!
byon 01/10/2020
Dennis from the service department is not only professional, knowledgeable reasonable and understands every one of our needs. At Atlantic Chevrolet you get priority VIP service . We thank everyone for their great job and for also looking out for the customers best interinterest.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job Jackie
byon 08/05/2019
Had a great experience with Atlantic chevy Jackie did a great job there was a glitch with OnStar and she resolved the issue Atlantic is a family friendly place
Unsatisfied client: Luis Sanchez
byon 06/29/2017
On Tuesday 6th of June I took my car for an oil leak inspection and supposedly everything was fine. The next day a message appeared that said “low oil pressure shut off the engine” and I went back to the dealer again, they told me that to leave it in repair that had to happen constantly, my concern was a damage to the engine, they told me a problem like this (engine issue) is covered for the warranty; Imagine if they have taken so long to fix something simple, an engine damage how long it will take?. The point is that it happened again and since friday 9th the car is in its installations. I went last thursday and there was no response to being repaired. My wife and I are disabled/handicap persons and we need the comfort of our car. I received a call last week telling that they have not started any reparation yet. It seems they only are interested for selling and when something happens to your car…
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
No Service
byon 01/24/2017
Received a automatic call by a very nice woman Meghan to set up an appointment for service. She said if I needed a loaner car it would take about a week and a half. I said fine and set up the appointment for 7:30 am. Upon arriving found aprox. 15 to 20 cars on a line in front of me. After waiting on line for 20 minutes line had not moved. At this point I left. I traded in a BMW for this Cadillac. When I went to BMW service, I showed up at the designated time and there was someone waiting there to greet me. They took me to the service desk and handed me the keys for the loaner. If it took 5 minutes it was a lot. This is what I call service. Atlantic should take a lesson on what service is, and have regard for their customers time. I will find another dealership to service my car, and if I purchase another Cadillac, I will buy it there also.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Good service
byon 10/31/2014
Went in for oil change, inspection, and some noise while accelerating. Appreciated ride to and from work as well as a job well done as usual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Notice
byon 10/08/2014
I had to schedule an appt for a recall. The girl "assured" me the part would be in the following week. I suggested she called me once it was in to schedule-she said that was not necessary, we could schedule that day. Needless to say, after spending 15 min inspecting car and starting paperwork-lo and behold- the part was not there! We rescheduled and the 2nd appt went smoothly. I dealt with Anthony and he was very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Maintenance
byon 09/28/2014
Your price for regular service maintenance is no more expensive than my local repair shop. Given the choice, I'd rather have my dealer service my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change pricing
byon 08/01/2014
Had oil change done. The charge was $68. I think that price is out of line, and I will think twice before I come back for a simple oil change. Also had tire rotation which I assume took 5 minutes
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Brakes, oil change and filters fixed
byon 07/29/2014
Work was done quickly and explained in full detail. Appreciated the ride to and from work so repairs could be done without losing a half day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied Customer
byon 07/12/2014
Service advisor, Tony D, was friendly, courteous and knowledgeable. He did not pressure me into purchasing any additional services. Spent time speaking with my salesperson, Frank G. Enjoyed the time spent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Atlantic Caddy
byon 07/12/2014
Great service. I really appreciate the fact that when you drop off a caddy and get a loaner that the loaner is also a Caddy. Very Nice
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 06/28/2014
When I need to make use o the Service Dept. the team there is always pleasant and have excellent customer service. Tony D is the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service dept.
byon 06/24/2014
Great Customer service! Everything I asked to be looked at was done. I even asked not to roll down my windows you went as far as putting a note on the car instructing mechanics not to roll down windows. Went above and beyond!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service, clean facilities
byon 03/24/2014
I had a excellent experience at your dealership. The service advisor was very helpful and professional and I like the waiting area with the T.V., free wifi, coffee and begals very nice to have while waiting for the service of my 2014 Chevrolet Impala.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly Recommended!
byon 12/17/2013
I had what turned out to be a short in the wiring harness of my 1 year old Equinox. Dennis in Service informed me that I would need to leave the car (as they were incredibly full that day), and he would get it in the next day. I needed a car, so he set me up with a rental. Less than 3 hours later, I received a call from Dennis with "Good news, good news, and good news"... He was able to get the car in to be looked at, he found the problem, and he fixed the problem. 20 minutes later, I was dropping off the rental and picking up my car! Dennis and the rest of the crew at Atlantic are AWESOME! On a scale of 1-10, I give my experience a Seventeen!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
These guys..these are not my kind of guys.
byon 11/30/2013
The following week I took the car to Arnold Chevrolet in West Babylon. They treated me like gold. A major oil usage/burning problem handled under the 100K mile warranty plus four other things that have accumulated that I happily paid for and I had my car ready 2.25 days later. These dealers are not far from each other and I can tell you which one I'm going back to for service and sales.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
2 Comments
Totally Satisfied
byon 10/01/2013
The dealership repair is worth every penny!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments