Atlantic Chevrolet
Customer Reviews of Atlantic Chevrolet
Review type:
2024 Tahoe
by LJMasti on 12/25/2024No pressure experienceThank you for your review! We're glad to hear that you had a no-pressure experience at Atlantic Chevrolet. Our goal is to make every visit enjoyable and informative. We appreciate your feedback and hope to see you again soon! Sincerely, The Atlantic Chevrolet Management Team
Very smooth process
by Francisco on 11/23/2024Lorena was a great help in my Toyota end of lease to traverse financing. She walked me through the process and was very patient will all my questions and needs. The GM was very kind and I would definitely go back to this dealership.Thank you so much for your kind words and for sharing your experience with us, Francisco. We're thrilled to hear that Lorena and our GM were able to assist you with your Toyota lease and Traverse financing. We look forward to welcoming you back to Atlantic Chevrolet again soon! Sincerely, The Atlantic Chevrolet Management Team
Gina Cordasco, Sales & Leasing Consultant
by Ken VanBell on 07/18/2024Gina provided me with expert assistance from beginning to end. She was able to terminate my current lease; work with my insurance agent for a smooth transition to purchasing my new Chevy. She has also followed up with me to make sure all… was well with my new lease and vehicle. Highly recommend her!Thank you, Ken, for the glowing 5-star review! We are thrilled to hear about your positive experience with Gina at Atlantic Chevrolet. We appreciate your recommendation and look forward to assisting you again in the future. Safe travels in your new Chevy! Sincerely, The Atlantic Chevrolet Management Team
Great Experience
by JBeltran on 06/28/2024We came to the dealership knowing exactly what we wanted and the salesman, J. Cantone, was respectful of that. He was very knowledgeable of the car features and was able to explain things to us that we did not know about the car. He was… very friendly and easy to talk to which made the buying experience stress free. He made us feel comfortable. The finance department was also great. That process was fast because he was prepared and organized.Thank you so much for choosing Atlantic Chevrolet and for sharing your positive experience, JBeltran! We are thrilled to hear that J. Cantone provided you with top-notch service, making the process stress-free and enjoyable. We appreciate your kind words about our team's knowledge and efficiency. We hope to see you again at Atlantic Chevrolet! Sincerely, The Atlantic Chevrolet Management Team
Best deal ever!
by onefinelady on 05/30/2024Joe Cantone my sales person and Kenny my finance guy got the deal done. Very professional and answered any questions that I asked. They both went above and beyond.’ I got the car I wante the color too and the deal I requested. Amazing… and ProfessionalThank you, Joe and Kenny, for your exceptional service and professionalism! We are thrilled to hear that you had a great experience at Atlantic Chevrolet. We strive to go above and beyond for our customers. Enjoy your new car in the color you wanted, and we look forward to seeing you again in the future. Sincerely, The Atlantic Chevrolet Management Team
Top notch service all around
by Stretch on 03/11/2024Been coming here for over 25 years. A total pleasure each and every time .. Ben Kowal is an absolute professional salesman. Along with the rest of the staffStretch, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Atlantic Chevrolet Management Team
Very Unwelcoming
by Jay.Chevy on 02/11/2024That rep, who unfortunately I've had to deal with a few times when bringing my cars in for service. Have a very.. whatever kinda attitude, he behaves as if he's doing me a favor by being there. Not very helpful. I went tenergywice in a four… day span to have two different cars serviced. The first day I got a different guy.. totally different .Thank you for your feedback, Jay. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact us so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, The Atlantic Chevrolet Management Team
Robert Ragonesi
by Traverse on 01/23/2024I have bought and leased, many cars. Your salesperson Steve by far was the best experience i have had, he was sincere and knowledgeable. When it comes time to purchase or lease another car i will be looking him up for his assistance, Steve… and your dealership made the experience very enjoyable. Thank you.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We are happy to see that your visit reflects these values and that Steve assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Atlantic Chevrolet Management Team
Atlantic Chevy
by Michael on 02/22/2023Very satisfying. No pressure to upsell me.Thank you Michael for leaving a fabulous review! Your satisfaction is important to us, so we want to sincerely thank you for choosing Atlantic Chevrolet and we hope to see you again soon!
Bad Service Experience- Atlantic Chevy Bayshore, NY
by Louis A. on 09/26/2022Brought car in for oil change and inspection. Service Advisor tells me that the car barely passed inspection due to threads on right side tires. He said he was surprised since it only had 25K miles and they believe it was under inflated.… They quoted me a price for tires and alignment but said they didn't have in stock. I said ok and proceeded to pay for service. I am half way home and notice no new sticker so i head back and the advisor calls the shop and now he states he said the tires didn't pass inspection but the invoice has it passed. I asked to provide the report from NYS to show it failed and according to them they didn't put it on machine because they would have to charge me for a failed inspection. So they refunded the inspection after complaining and when I asked to speak with service manager three times i finally was able to get into the office and he was like well people make mistakes and things like this happen. I said how big of a mistake when one said pass the other said fail. So my response was i get it this place is running a scam to increase sales and don't worry i will never bring my car back to this dealership and never buy another chevy. He goes wow you aren't willing to work with us as i was going to sell u the tire at costs because of this mistake and i said nope have a nice day scammer. The best part of this entire story is that I ended up bringing the car to my old mechanic and the car passed and no issues with the tires. I should've learned my lesson when the sales manager pulled a scam on my trade in when i first bought the car. If this gets published even though this dealership is the cheapest I would never recommend them to anyone because of their business practices of the art of deceiving and trying to scam people!!!!!!!Thank you Louis for leaving a review! I truly apologize we made a mistake on your Inspection. As we strive to ensure all our customers leave us completely satisfied, we regret you have not. I can assure you at Atlantic human error is a possibility, scamming a customer is not. We hope you can give u s another chance in the future. Sincerely Megan Gallagher - Customer Relations Manager - mgallagher@aagny.net
Great fast service
by Chefbyoli on 01/16/2020Dealership is clean, fast, accurate and knowledgeableOli, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Jim Coogan - Customer Relations Manager - jcoogan@aagny.net
Atlantic Chevrolet is outstanding!
by Matias Fam. on 01/10/2020Dennis from the service department is not only professional, knowledgeable reasonable and understands every one of our needs. At Atlantic Chevrolet you get priority VIP service . We thank everyone for their great job and for also looking… out for the customers best interinterest.Thank you for reaching out Matias! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Jim Coogan - Customer Relations Manager - jcoogan@aagny.net
Great job Jackie
by Pete on 08/05/2019Had a great experience with Atlantic chevy Jackie did a great job there was a glitch with OnStar and she resolved the issue Atlantic is a family friendly placeThank you so much for the positive review, Pete! I'm happy that Jackie was able to help you take care of the issue with your vehicle. We look forward to seeing you next time you visit Atlantic Chevrolet! Best, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net
Deceptive-Stay Away
by StayAway on 07/14/2019Will say what they need to get you in the door, but seek nothing except their own gain. It was like pulling teeth to get information out of customer service, in which they were aggressive and borderline rude. The car and the price was… poorly inaccurate via online listing (I drove nearly 2 hours to visit this business and they were made aware of this prior to my visit). They sell high above market value (and won't budge an inch) and they laughably lowball trade-ins. I visited a legitimate dealership the day before and was offered $1k more for my trade-in than this one right off the bat. They will tell you they want to put you in a high quality car for a good deal, but it's all textbook slime car salesman nonsense. Total and complete utter waste of time. Stay far away for your own good.Terrible, unethical and deceptive
by TR on 12/29/2018Don't bother trying to purchase any vehicle at the advertised price, they will not honor the prices they list. It's just to get you in the door and then they add some bogus surcharges as well as demanding financing thru the dealer(think… kickback). Stay away at all costs truly dishonest!We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net
Q
by morpower on 05/08/2018Questionable sales practices!! I called about a Certified 2015 Cadillac they listed on several web sites (including the GM Certified site). It took 3 days to respond as they were unable to find the car or the keys, not a good way to… start a sale. Was told the listed price was only if car was financed in-house, Since I was paying cash they charge a 3% fee ($1k more), they then add a admin fee ($695 more), then they add registration fee's ($87.50 more) even though I was registering the car on my own. Now comes the best part of the sales experience, I receive the sales agreement and it states the car isn't Certified. Spoke with sales rep, he tells me the certification isn't included, even though it is clearly stated on multiple sites, including their own web site. Incredible.. Typical sleazy/shade sales practices..Weve received your comments and are reviewing them with our team. Please contact us directly if youd like to discuss your concerns further. Sincerely, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net
Horrific, lying, dishonest
by KevMc777 on 03/10/2018Astonishingly horrific. The salesman Ben was kind and helpful and honest, wrote down the final price tag, and all was done and agreed upon. The vehicle pulled up, and as we were handing over the check for the sales order, a new manager,… Joseph Tribble, tried to secretly tack on $500 without telling us. When my wife and I said so, Joseph became belligerent, stomped over, shouting at us, and then stood over my wife condescendingly, loudly intimidated her, and kept loudly cutting her off. He then called me thief, simply for asking for the price they had written down and that we all agreed upon. Honestly, this is the worst professional experience I've ever witnessed or experienced. Don't go here, you'll definitely regret it, this is a dealership that has a management structured to wear the customer down to the point of exhaustion, then swindle them out of a few more dollars. I went to another Chevy dealer, and they matched the price and then went even a couple hundred lower, all with honesty, kindness, and straightforward integrity. I'm not going to say which other dealer I went to, because I'm not plugging another business, I'm merely trying to save the buyer from such a horrific experience as I had with Atlantic Chevrolet of Bay Shore, with Joseph Tribble.Buyer Beware
by homer9467 on 02/23/2018I am extremely disappointed and disheartened to be writing this review after purchasing my 2015 Silverado from Atlantic Chevrolet. I have e-mailed Jim Coogan (Customer Relations Manager) in regards to this issue, and have not received a… response from him as of yet. I purchased this above mentioned truck on 2/7/18. My factory bumper to bumper warranty expired 1/15/18 less than a month prior, though I was very comfortable buying my truck due to the fact that I was assured it was Certified, and came with a bumper to bumper warranty for 1 year from the day I bought it. Certified trucks garner a premium price due to the security and peace of mind when purchasing, which I was willing to pay for. A week after I took delivery, I was cleaning my truck and was under it for the first time, and was aghast at the condition of the truck's frame. The frame is rotting/rusting quite badly (it is only 3 years old). After a minimal amount of research, I found that this is a common issue for Silverados which is detailed in TSB number PI0564G. I wasn't too concerned due to the fact that I had a bumper to bumper warranty and my truck was certified. However, I learned through a service adviser at Atlantic Chevrolet, that my truck was in fact not covered, and GM would only pay for half of the bill to repair my cancerous frame. I just spent $35,000 on this truck and put $8,000 down. Though no amount is acceptable to split, I assume this bill to fix this problem is in the thousands of dollars. Had I known this to be the case, I would have never bought this truck. Who would ever spend $35,000 on a Certified pre-owned truck when right off the lot, it needs thousands of dollars in frame work to make it just acceptable. The factory bumper to bumper warranty covered this work no problem, but apparently my Certified pre-owned bumper to bumper warranty is no help. The service adviser at Atlantic acknowledged as I was mentioning my frame problem that "its a common issue," and "we've done a few of these TSB jobs before." I was sold this truck when it is no secret to Chevrolet or Atlantic Chevrolet that this is a common problem and it was never mentioned to me. Worse yet, I put a deposit on the truck only 2 weeks after the factory bumper to bumper expired - though a consumer would be lead to believe a Certified pre-owned bumper to bumper warranty carries the same weight. I have contacted General Motors in regards to this issue and it has been forwarded to a senior adviser on their end. I hope that through corporate and maybe the good faith cooperation of the dealership that this issue can be rectified, and my faith and praise in Atlantic can be restored. Until then, this negative review will stand, and I will continue to actively spread my displeasure with everyone who will listen. To make this right, either GM needs to cover 100% of this work, or Atlantic Chevrolet needs to cover the other 50% that GM is expecting me as an unsuspecting consumer to pay. I have emailed Jim Coogan (Customer Relations Manager for Atlantic Chevrolet) who is referenced below in his response to my original review. He has failed to answer my e-mail in a timely manner. If they really care about "the utmost in quality and customer satisfaction" like he says, then they will pay for my truck to be repaired to a state that is satisfactory to even be sold to a consumer in the first place.Thank you for reaching out to us, your concerns are taken very seriously. We know our customers time is valuable and well take this as an area where we can improve moving forward. Sincerely, Atlantaic Chevrolet Team
Unsatisfied client: Luis Sanchez
by Luis-S on 06/29/2017On Tuesday 6th of June I took my car for an oil leak inspection and supposedly everything was fine. The next day a message appeared that said “low oil pressure shut off the engine” and I went back to the dealer again, they told me that to… leave it in repair that had to happen constantly, my concern was a damage to the engine, they told me a problem like this (engine issue) is covered for the warranty; Imagine if they have taken so long to fix something simple, an engine damage how long it will take?. The point is that it happened again and since friday 9th the car is in its installations. I went last thursday and there was no response to being repaired. My wife and I are disabled/handicap persons and we need the comfort of our car. I received a call last week telling that they have not started any reparation yet. It seems they only are interested for selling and when something happens to your car…Luis, I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Randazzo - GSM - jrandazzo@aagny.net
Maria oakdale, ny
by Maria-D on 04/30/2017We had the best experience at Atlantic chevy. When we walked in I was upset because we were coming from a different dealership that was not even trying to help us out. Nadia came over and everything changed she asked us what we were looking… for and understood exactly what we wanted and the price range we needed to be in she had us go for a test drive first. We confirmed that we wanted the traverse. Well Nadia went to work looking threw their inventory to help us find the color we wanted the Captain chairs we needed and for a price that we could work with. She is so knowledgeable about the traverse Nadia actually set everything up for us on our phones and in the vehicle. I highly suggest if your looking for a new car go to Atlantic chevy and ask for Nadia. She will help you find the best fit for you.Thanks so much for this great feedback, Maria. We appreciate your business and recommendation! Please don't hesitate to let myself or Nadia know if you have any further questions about your new Traverse. Take care! Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Awesome!
by JohnLaBau on 03/02/2017Atlantic chevy did all they could do to get me the deal that I wanted and the price I was willing to go.. Paul Coppola has to be the most honest salesmen I have ever dealt with this is my second car going through him... not once did he… make me feel pressured to buy a car or go out of my comfort zone for where I wanted to be..John, thank you for the awesome feedback and patronage! Were glad that he was able to provide you with a pressure-free free experience. Feel free to visit us if you have any further needs. Best, Lisa Bautista, CSI Coordinator, lbautista@atlanticautogroup.net
Thank you for your review! We're glad to hear that you had a no-pressure experience at Atlantic Chevrolet. Our goal is to make every visit enjoyable and informative. We appreciate your feedback and hope to see you again soon! Sincerely, The Atlantic Chevrolet Management Team
by Atlantic Chevrolet on 12/27/2024