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Customer Reviews of Castilone Chrysler Jeep Dodge Ram
Review type:
Jeep
by Crystal on 10/29/2023
Good experience overall, just wish my tank was full after buying a new car!
42 reviews
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Great service
by Dave8799 on 12/12/2023Always willing to help, never had a problem with the service. Everything that needed to be fixed was fixed.Jeep
by Crystal on 10/29/2023Good experience overall, just wish my tank was full after buying a new car!Not so great
by Ericfra on 09/18/2023Picked it up, ran for about two maybe three weeks and same issue. Poor workmanship.Good dealership
by Vette71 on 09/14/2023Very courteous, everything handled well2014 Journey Rear Differential
by MFC Cheaters on 09/13/2023Castilone Dodge diagnosed the problem correctly, needed viscous coupler as well as rear diff. I was worried it may be transmission related due to hard shifting, they were sure it was not the transmission. Work would have been done on time… if the parts were available. Differential was back-ordered. 12 available at other dealers, first one arrived and was defective. We were given a rental due to warranty on first differential. Second differential took over two weeks to arrive from some other dealership. They were able to get me a price break on the the viscous coupler due to low mileage and lack of part availability.Great Customer Service! Thank you!
by JewelsD on 09/05/2023Everyone was attentive, courteous, friendly and efficient. Great customer service! I always recommend this dealership to family and friends.Fast service
by pappy.. on 08/01/2023I had my truck towed to Castilone because it wouldn't start. They found that the starter was bad, ordered a new one and had my truck ready for me to pick up.Ms Linda Galvani
by Have none on 07/17/2023Whenever we have to deal with the personnel in the agent area or the service area, we have always been treated well.Great service
by Maria Jose on 06/28/2023Took my truck in for inspection. Their service was and timely!warranty work
by Stanley Gere on 06/27/2023lied to me, not trustworthyExcellent Dealership
by bcollette on 04/17/2023I have purchased several vehicles from Castilone, and have been generally pleased with their dealership. They give me fair prices for their new vehicles and I have had great service from their service department.Mr.
by Helloi'mme on 04/05/2023Due for a NYS inspection. I was taken right in and finished in less than an hour.Routine and non-routine maintenance
by Bat_Jax on 03/27/2023Scheduled a NYS Inspection and replacement of serpentine belt; technician found left front tie rod starting to fail. Very happy that I could be scheduled for the Inspection and belt just two days out; many places in my area are a week to… two weeks wait for an appointment. Repairs took the whole day, vs. 1/2 day due to the tie rod issue, but with an older car (2011 and 225,000 miles) I guess this comes with the territory. All things considered, I am happy with the repair.Great service from Alex
by Stuntmoto on 03/22/2023Alex was very accommodating to us and also made sure our concerns were resolved in a timely fashionService work on 2021 Ram
by Kurt & Katie on 02/24/2023Everyone there was kind and professional.....always a pleasure to work withPleasant
by Fcap14- on 02/06/2023Had warranty work done and it was done when they promised and professionally.Happy With Sales!
by Mike on 07/26/2018updated 08/07/2018Amanda was professional, helpful, knowledgeable and patient. one suggestion for the dealer: when selling a new vehicle, it would be nice to leave on a full tank of gas.Our 2016 Jeep Compass
by PamB on 07/28/2018We took our 2014 Jeep Patriot to Castilone because there was a recall on a part, and when we walked out, we had purchased a 2016 Jeep Comps from Amanda Wells. We had absolutely no idea that would happen, but Amanda was so good and there… was no pressure. We love our be Jeep and will definitely go back when are ready for another Jeep.Amazing personality
by Brittney on 07/28/2018Amanda Wells is always letting us know of new deals at the dealership. Her personality alone makes me want to purchase a new vehicle! Will definitely be coming to her to purchase our next vehicle.Ram Truck
by Robert on 07/22/2018Amanda was great. There was no high pressure sales, and she answered all our questions.Five stars
by Neve on 07/21/2018Very friendly and great prices
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