Customer Reviews of Security Chrysler Dodge Jeep Ram
Review type:
Write a review: Service
6 service reviews
Sort by:
Dissapointment
by paul310 on 10/04/2015My check engine light came on on my 2012 Jeep Liberty. I called Security Dodge to make an appointment for service. They told me they were very busy and couldn't get me in for at least 2 week, I told them I was taking a long trip in a week… and needed to have my car fixed, she said no way could she get me on. I asked for the service manager and was told he was busy with another customer so I left my number for him to call back...that was two days ago still waiting. I'll never go back!STAY FAR AWAY -They are [non-permissible content removed]!
by seanroberts on 05/16/2015STAY FAR AWAY -They are [non-permissible content removed]! took my vehicle in for a problem I was having. I was told it was fixed and was road tested, so I paid the fee. I took back the vehicle and in 5 minutes I encountered the same… problem. I brought the vehicle back a second time and now they said the cause of the original problem was something completely different. They then claimed to fix this new issue and to have road tested as well. I took back the vehicle and again within 5 minutes I encountered the exact same problem. They then informed me there was nothing else they could do. I took the vehicle to reputable place to get it fixed and they informed me that the work that Security Dodge did was so poor that they actually did damage to the engine and it would cost $200.00 just to fix the damage that Security Dodges so called repair work had done. I called the Security Dodge service manager, Bill Divolio multiple times but he would not get on the phone. Finally, after many, many calls he did speak with me. I informed him of the situation and he told me not to call back and I was no longer welcome at Security Dodge. The bottom Line is Security Dodge had my car for 6 days total, and not only did they never repair the problem but their horrible service cost me $200, this on top of their rudeness and unprofessionalismSecurity Dodge Service Scam
by hemiirt on 11/16/2009I purchased my sons 2009 Challenger R/T from Security Dodge in April of 09. The sales department was great to me and gave me a great price. Now here is where the horror starts. I noticed at 1900 miles that the rear tires were shredding and… big chunks were missing from the center of the tires so I brought it to Security and they told me it was a defect on the tires and I needed to bring it to Goodyear and they will warrantee the tires. so I brought it to Goodyear and they said it was the car that was tearing up the tires. So back and fourth I was going and finally Goodyear put a new set of tires on the car. Before I left Goodyear I called the service manager at Security Dodge and asked if I should bring the car in for a wheel alignment and he said no because there is nothing wrong with the car.(He never even looked at the car) so I let it go. I drove the car about 50 miles and noticed the tires were cupping again so I called the Dealer again and he told me to bring it in and he will align the car. Well all I can say is he sent it out to this shop that looked like sanford and son worked there and when I went to pick it up at that shop it had 9 miles put on it. When I questioned it they said they road tested the car.( 9 miles for a road test. What he was testing I can't tell you) So I go back to the dealer and tell them to put another set of tires on the car because the ones on there were cupped. The service managers response was the tires will wear in and the cupping will wear down. I insisted and they did it when I went to the owner and he told them to change them. I drove the car 100 miles and the tires are cupping again so I brought it back to Security where I was told they did everything possible and they will not do anymore for me. I call chrysler and opened a complaint and they said they will call the dealer because somthing is wrong with the car. When I call chrysler the next day and asked what happened they told me the case was closed and the cannot do anything for me. The service Manager said the tires are doing what they are doing due to driving habits. I was on the phone with chrysler for an hour telling them the whole story and also offered to buy two new tires and let the service department drive the car for 100 mile to see it's the car and they told me that they will not allow that. I then called the dealer and spoke to the owner and he said it was BS and there is somthing wrong with the car and he will make some calls and get back with me. He called and said the district rep is coming on November 3rd and with look at the car. I get a call yesterday from the service manager at Security to tell me the rep is not coming tomorrow and he will call me soon. So the rep called me about an hour later and asked me what the problem was. I told him an right away he said we are not going to do anymore for you on this issue because the car was aligned and it's caused by driving habits. I offered the same thing with buying the tires and letting the dealership drive the car for 100 mile but he refused to allow that. he was really nasty and I could not believe what I was hearing. So it's going to another dealer tomorrow who thinks he can help me out. I will keep you updated. Security Dodge service department is a joke and the service manager is an [violative content deleted] who don't know how to deal with customers and chases away anyone who he cannot make money from. If you bring your car there for service you deserve to be screwed. (DON'T SAY YOU WERE NOT WARNED)Best service ever
by retiree123 on 02/22/2013updated 06/04/2025I went there for the first time after buying my car from the sales department. Just as I hoped the service department was just as good as the sales department. I was in and out without a problem. I did ask some questions about how to work… my alarm and the service advisor went right outside and showed me how to work every function on my car that I did not remember how to work. I said the sales department showed me, but I do not remember and she said no problem, she showed me again. I am very happy with Security Dodge.they suck!!!!!
by lkuzma412 on 11/29/2011updated 06/04/2025I would never go to this dealership again!! The service manager never take shis calls or returns any!!! All [violative content deleted] DO NOT GO HERE!!!!!!This looks like it is just a random rave with no reasoning at all (and can't spell). As a dedicated car buyer I feel it is wrong to allow false random bad reviews to be posted when children post hundreds of them just for laughs. It isn't fair to the dealerships like Security Dodge where they go out of their way to make you feel like part of a family.
Outstanding Service Department
by tankachoo on 03/14/2013updated 06/04/2025I just finished installing my "Dodge RAM Running Boards and the Stainless Steel Pillar Posts" Thank you Security Dodge! I bought a RAM 1500 a few days ago and yesterday I called the dealership to order the running boards and pillar posts to… dress it up a bit. They said the parts are in stock at a NY warehouse and they can have both of them by the morning. 10:30am this morning I was on my way home with my order and a smile. Quick simple and easy service. I couldn't have asked for more.
Videos
About our dealership
What sets us apart
Family Owned and Operated for over 50 years. Winner of Chrysler's Customer First Award for Excellence. We have the best selection on the island with the hard to find Rams, Wranglers, and SRT's.
Security Dodge is the #3 Volume Dealer in the Country!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
We are sorry to hear about your recent experience. Customer satisfaction is our top priority and we would like to speak with you so that we can address your concerns and take care of your automotive needs as soon as possible. At your earliest convenience, please call 631-691-1737 ext. 322 and speak with our Service Manager, Bill Davolio.
by securitydcjr on 10/07/2015