Northtown Subaru
Today 9:00 AM - 7:00 PM
Customer Reviews of Northtown Subaru
Review type:
Write a review: Sales
18 sales reviews
Sort by:
Sante fe
by Mnnn on 10/27/2020Had an appt, test drove this wonderful sante fe. Told dealer that I was gonna come back later to look at it at 6. He then confirmed in another call. Minutes before I was gonna leave he called again and told me that it already sold!… Unbelievable! Worst customer service I’ve ever experienced!TY Jim F & Jesse
by LaurieG on 03/03/2020Jim F & Jesse gave us a great deal on the Subaru we were looking for. We are super happy with the sales experience and thrilled with the vehicle. We'll see you again when we purchase our next Subaru!2014 Forester purchase
by mike3030 on 10/28/2013updated 07/23/2025Did a lot of shopping and comparison of the different vehicles currently out. Test drove the Honda's, Toyota's, Nissan's, and Chevy's. Didn't like the typical car salesman actions at most of the dealerships, except for Ray Laks and… Northtown which were great to deal with and not pushy. Worked with Stan at Northtown and he worked very hard to earn our business. Did all the right things and was a pleasure to work with. Very happy we chose Northtown for our purchase. Great vehicle so far and my family loves their new car!Best car buying experience I've had
by Happycustome58 on 06/18/2013updated 07/23/2025This is the fourth time I've gone car shopping and buying. I've always had to buy what I could afford not necessarily what I liked. I had met the salesperson Jerry L. at the Buffal car show in February but had to put off car shopping until… after my mother's knee replacement surgery and rehab. Jerry was very considerate when I had called and arrived to test drive the Subaru. Unfortuantely, he was still busy with other clients and asked Tylene L. to assist me. She, too, is a very kind and informative person. I ultimately came back to Jerry a few days later and explained I only had so much money to work with and that had to include taxes, etc. He listened, was not pushy and very understanding. That's the reason I asked for and kept his business card from the car show because he was not pushy at the car show either. He is an excellent salesman and does remember the number one rule which is to be courteous and understanding to the customer. I would and will send anyone I know to him if someone is looking for a new car.Subaru Forester
by dan_laura_p on 10/28/2013updated 07/23/2025The Subaru Forester came highly recommended to us by a close friend who is a very knowledgeable engineer. So we already knew what we were looking for. But I never dreamed that we could buy a new car in just 45 minutes (including the test… drive). Chris T. answered all our questions, gave us a fair price for our trade-in, and never once tried to pressure us. At that point it was a no-brainer. The delivery process went just as smoothly. Thanks Chris, and thanks northtown.Great SUV + Customer Service
by dee126 on 10/30/2013updated 07/23/2025After much research leased the Forester. Wonderful sales and so far love the vehicleJessie was excellent!
by ladybug36 on 06/10/2013updated 07/23/2025I had a 2003 vehicle, that in my mind was just fine. But with a little pushing from friends & family I went to look for a new vehicle. Jessie was very kind & understanding. He made the experence very easy for me. I don't think I will be as… scared to go looking for a new car the next time I need one. I just love my new Subaru!!New Impreza
by johnb32 on 08/19/2013updated 07/23/2025Lou V and staff provided great service. I would by from them again.I recommend Jesse @ Northtown
by bunnylover1 on 06/04/2013updated 07/23/2025I purchased a Crosstrek. I love the vehicle. The process of purchasing the car was so easy because Jesse did everything for me. There was no pressure; I felt like a friend was helping me out.Love my Impreza!
by EllieR on 06/25/2013updated 07/23/2025I've dealt with Northtown Subaru with my last Impreza, and when it was time to shop again, I went there first. Dave Y was my salesman and was professional from the first greeting. He listened to what I wanted and treated me with utmost… respect. The whole crew at Northtown made it clear that they wanted my business. I paid a visit to the other dealership in town and did not receive the same courtesy. In fact, I was told that I should "bring my husband with me if I decide to test drive." Thanks Dave for a great experience at Northtown!2014 Subaru Forester
by 146sport on 11/23/2013updated 07/23/2025We just bought the new Subaru Forester and this is my first time owning a Subaru. So far so good really love the all weather package. The heated seats are a must and the price was reasonable to add it on. It is a tight steering vehicle but… my husband thinks its a little stiff. It really has a lot of pep also which is great for getting on and off the thruway. We were very happy with Sarge and would recommend him as your salesman.2014 Outback Premium
by jmo55 on 08/13/2013updated 07/23/20254th Outback since 1998. I like the guaranteed trade in value that Subaru offers and feel I got a decent deal on the new car. My sales person- Keith - is a good guy and honest broker. I was undecided on lease or own and was happy the deal… was made separately from that decision. I did all my research and got within a reasonable point to my target purchase price. I love the car so far and feel the improvements made to suspension and standard features since 2010 are significant.Subaru Forester
by mlh4 on 09/30/2013updated 07/23/2025I purchased the 2014 Subaru Forester with the new design. I love the changes Subaru made to the car. My sales experience was great with Chris T. He took his time to answer all my questions.Love my Impreza!
by EllieR on 06/25/2013updated 07/23/2025I've dealt with Northtown Subaru with my last Impreza, and when it was time to shop again, I went there first. Dave Y was my salesman and was professional from the first greeting. He listened to what I wanted and treated me with utmost… respect. The whole crew at Northtown made it clear that they wanted my business. I paid a visit to the other dealership in town and did not receive the same courtesy. In fact, I was told that I should "bring my husband with me if I decide to test drive." Thanks Dave for a great experience at Northtown!2014 Forester purchase
by Theplumber5007 on 08/03/2013updated 07/23/2025First new car purchase..sales consultant(Tylene L.) was great. I went in with a very specific purchase in mind and all my wants were fulfilled! Thanks Northtown . Thanks Ty!Stay away, stay FAR away from this dealership!
by fasterthanu2 on 11/28/2011updated 07/23/2025I love the new Subaru, but I'll be staying FAR away from Northtown Subaru on Sheridan Dr., in Amherst, NY. I met my friend there because we were both interested in the new WRX. We went out for a test drive with the salesman in the back.… Even though I was in the passenger seat, I fell in LOVE with this car! I now wanted to drive it in the worst way, as it seemed to be light years ahead of my VW GLI. My VW lease is almost up, and I was now hot and heavy into this WRX! When my friend asked me in the middle of the 3 to 5 minute (right turn, right turn, right turn) test drive if I wanted to drive it, I said "No. You were the one who really wanted one in the first place, so you finish the test drive, and I'll drive it when we get back." The salesman then joined in, saying that the management didn't like people driving these cars(?). So when we got back, I joined my friend despite the lame salesman, since I was sure that if my friend was really interested, we could make a two car deal. The salesman instead interrupted me, made like I wasn't there, said "Many 18 year olds want to drive these cars!", and I said "But I'm 57 and successfully self-employed." I said "I've been trying to be nice all through your rudeness, but what part of THIS COULD BE A DOUBLE DEAL and I'M VERY INTERESTED IN A WRX TOO don't you understand?" At that point I got up to leave, and the salesman got up. I thought this 'salesman' was going to try to start again on a kinder tone, as that's what ANY professional who's acted unprofessionally would (I think) do. Even after ALL this [violative content deleted]rudeness, I would have still forgiven him if he had tried to be nice as I was leaving. Instead, he passed by me close and said under his breath "Try to not let your money fall out of your pocket!" That was IT for me! I said "WHAT DID YOU SAY?", so that the whole showroom heard, and he said "You heard me!" I then said "GO GET YOUR MANAGER!" At that point, and ONLY at that point, did he THEN try to relent. I said "Sorry, but NOW it's too late!" I told him I wanted to see his manager. He was in with his manager for quite awhile, most likely making excuses about how there was "a Bad man out there!" When the manager came out, he tried to tell me that sometimes people just don't get along(???), and that this salesman sells 200 cars a year for the company. In a salesman/customer situation, when a customer for a car (like myself) is chomping at the bit to buy ANY car a company (such as Northtown in this case) is selling in THIS economy, THIS is ALL this manager could come up with??? The manager is telling me that I should understand that maybe the salesman didn't LIKE me? Was he kidding me????? Thinking about it now, maybe it was just simply that this incredibly LAME salesman couldn't handle the possibility of selling two cars to two people at once. Maybe the only way he could handle the situation of having TWO customers in front of him was to be snippy, rude and then nasty to me. Well, if this salesman didn't want me around, I was more than happy to oblige him! I left through the front door of Northtown Suburu, NEVER to EVER return again! Bottom line: As customers, we always have the right to just walk out the door and spend our money elsewhere!Subaru Forester = the best
by Redwing46 on 01/19/2014updated 07/23/2025This is the best car buying experience I have ever had. In additon to the great buying experience, the Forester is one of the best vehicles I have ever had.Salespersons are terrific
by lovemysubaru1 on 05/28/2013updated 07/23/2025Just bought a Crosstrek from a knowledgeable, very professional, insightful salesperson at Northtown Subaru. She listened to my "wants" in a car and came up with the perfect match. I had a very pleasant experience buying this car. Buying a… new car was very stressful for me, but the salesperson answered all my questions and provided me with the information I needed to know without pressuring me in the least.
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Impreza
About our dealership