Santa Fe Kia
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Customer Reviews of Santa Fe Kia
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Awful Customer Service
by EllenaR. on 03/20/2019updated 03/27/2019I referred my mother to Santa Fe Kia because I am a faithful Kia customer and the service was awful. They did not pay off her old vehicle within 14 days as promised. They sold her old vehicle and still didn't send the pay off to her bank.… Multiple phone calls were made to the dealership within a month and a half time span asking when the pay off would be sent because the bank froze her account and they said the payment was sent, a week later we found out they lied and never sent the payment. It took my mother and I to bring up the fact that we would get a lawyer involved for them to pay off the car. I called the manager Adam to request a new temp tag for my mother because her current one had expired, I also informed him that I was not happy with their service and he hung up the phone on me. I will never go back to this dealership. I did not feel like they were helpful or even cared about the issues that were happening.Robert Sobb
by Hoganc09 on 03/06/2017I came in to see Bobby to buy a car and he was very helpful. He walked me through all of my financing options. Very impressed.Great customer service.
by 3carsin2months on 03/04/2017Purchased 3 cars from Greg Baca. He is courteous, respectful, and very knowledgeable. I didn't feel pressured to buy. Kia worked with me and got my payments where I wanted them to be. If you are looking to purchase, go see Greg.Sales Department
by 12345678 on 02/27/2017This dealership is great. They helped me find my dream car. Thank you to the manager, other employees and especially Bobby the car dealer. He helped me with finding a new car he is one of the best in this field. I would recommend this… dealership to anyone. Thank you so much to all employees at Kia of Santa Fe you Rock!!!!Kia Sportage SX Turbo 2014
by bechay on 03/05/2015First let me say, I love my Kia Sportage!!! It's quality and fun in one. All the bells and whistles and turbo, too!! It's beautiful, comfortable and easy to drive. The words to describe my experience at Kia of Santa Fe: friendly,… attentive, informative, knowledgeable...that's what we received from the very first person to the last person. Sales, finance, auto service, and auto parts...every person was helpful and did their job well with us as their focus. Best experience I've ever had in buying a car, and yet I've bought several Kia's in the past, but this was still the best complete and whole experience, yet. Thanks to all!!!
About our dealership
Hello Ellena, I wanted to apologize for what had taken place under the old ownership. Under the new owner, that sort of thing would not be tolerated. Also, the manager you had referred to, is no longer with us either. I am truly sorry for what had happened to you and your mom. If there is ever anything that we could do for you here, please feel free to reach out. I think you would be pleasantly surprised with us now.
by Santa Fe Kia on 02/28/2020