Customer Reviews of Rich Ford Sales
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45 sales reviews
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Tried to sell me a Jeep Cherokee Trailhawk with problems!
by Anonymous on 05/29/2021They tried to make it sound like I was an idiot! I had planned to purchase a 2014 Jeep Cherokee Trailhawk, it had the (Technology Package) this comes with LaneSense. As I had test drove and spoke with the sellers they said that all was… functioning. I perched it then kept taking it back insisting they fix issues I discovered as I had it for 8 days. I reviewed various sources and discovered that LaneSense was in fact not functioning. I found that it could cost as much as $5,300.00 to fix. I called the dealership and took it in every day since purchase to have them repair the issues I discovered. They fixed most with a new battery. But refused to look at the LaneSense. They then said that they will not repair this. "We will not fix this issue you can buy are extended warranty then we might look in to this ". They insisted that it was not present, and wouldn't even look at the inside of the Jeep Cherokee Trailhawk so I could show them, I even offered to let them drive it. So I had to file with the Attorney General's Office. After the dealership started calling me. They said "We looked at the window sticker and find nothing about LaneSense how do you believe that it has it?" I told them "Because it has a fiscal button to activate it and when pressed it will show what state it is in on the dashboard, as well as being able to select it on the dashboard you can use the Uconnect systems in the center display as well as having the (Technology Package that specifically said that it has LaneSense) ". They then said that they will look into it. And then I received a call in 5 minutes from the sells manager that they are going to unwind the deal please return the Jeep! So I did!Very satisfied customer
by Dustin M on 05/12/2021Frank (sales rep) and Allan (financing) were very easy to work with. My credit isn’t the best (not the worst either) and my initial approval came with a 22% interest rate. Allan refused to accept that answer and spent several days working… with the banks to get me a lower rate. Instead of just accepting an easy deal Allan worked tirelessly to get me to 8% and I’m truly grateful for that. Frank was willing to show me any vehicle that I wanted and even after we decided on a truck and got it approved his willingness to continue to show me others without making me feel like it was a waste of time meant the world. Frank did not try to push me into a sale but rather encouraged me to get something I would be happy driving and not settle. I truly appreciate his patience. I would highly recommend anyone to work with frank and Allan. I know I will when I trade in this truck.Rich Fprd of
by Jsimp#01 on 04/25/2021Amazing salesman in Pete. Pete was professional and friendly. His product knowledge of the EcoSport was very helpful. Pete is a great asset to your organization!Only place to buy a ford
by Justin C on 04/14/2021Everyone at rich Ford was awesome to deal with, Christian was a great salesman that was a pleasure to work withStan Bird - Great sales experience!
by PatMarcia B on 03/11/2021Stan Bird worked with us to find just the right truck. He really listened to us and worked to find just the right truck, and worked with us to get the very best price.Great buying experience
by Michael on 08/08/2020I just purchased a new 2020 For Explorer from Rich Ford. The entire process only took a couple of hours and was my best new car buying experience. The salesman, James was smart, not pushy and knew his products. I really like the whole… experience.New F250
by Samuel1 on 07/31/2020Was well treated. Every thing was very transparent. No HypeBuyer⁸
by Alexternes on 01/28/2020Fantastic, no hard pressure to buy a vehicle. A pleasant experienceMy purchase
by Kevin 63 on 01/13/2020Salesman was great. But truck was certified. Truck has a leak. Lug nuts we’re messed up by using size socket some were loose or missing when they did the brake job. Spare tire was flat Service department dropped the ball!!!!!Ford F-150 Purchase Review
by LeticiaLopez on 01/01/2020My experience with the purchase of the new 2020 Ford F-150 Lariat was extraordinary and remarkable. It’s the best and quickest vehicle purchase I’ve ever experienced. The salesman, Kage Berry, knew exactly what I wanted, I only had to tell… him once what I needed. He was very attentive and professional. Really nice personality.Another great buy!
by NelsonR on 12/02/2019The best place to buy a car! Excellent sales team will put you in something you love!2019 Mustang Bullitt missing dash emblem.
by Brent on 11/15/2019I purchased a 2019 Mustang Bullitt in August of this year, upon receiving the car we noticed the limited edition emblem above the glove box on the dash was missing. We brought this to the attention of our salesman who assured us that he… would get us a replacement. We have contacted him multiple times since the purchase of the car as well as told the finance department and still do not have it. This is very frustrating.Jeff Trujillo
by jrm3334 on 10/29/2019I've been dealing with Rich Ford for about 5 years since moving to Albuquerque. After an initial disastrous car buying experience with Chalmers Ford i made my way to Rich where i was greeted by Jeff. I've purchased 6 vehicles for myself… and family over those 5 years. He's always been very helpful and professional in regards to his service to me. He is a force multiplier for Rich Ford and has ensured my business for Rich Ford for the foreseeable future due to his customer dedication.corporate purchase of F150
by DonnRG1 on 09/27/2019This dealer does a fantastic job delivering what I need for a fair price. The process was quick and easy.New truck purchase
by Premiergran on 09/12/2019They provided the exact truck that I was looking for the amount that I wanted to spend.Used truck purchase
by F150platinum on 05/16/2019Had a great experience E.Smith was a Great help in making us comfortable and getting the price I was willing to pay and a monthly payment as well . No pressure or prying on his part just respect and understanding what I wanted Thank You… E.Smith for not being a tie guy salesman 😁 I recommend Rich Ford if your looking for a new or used car or truck !!!We're pleased to hear everything was completed to your satisfaction! If there is anything else we can do to assist you, please let us know! Take care!
Worst experience ever buyers beware
by JTavarez on 04/17/2019I would not trust this dealership at all I purchased a 2015 corvette from the used car department from salesman Patrick. The buying process was quick and easy I did everything that was asked of me and the car was delivered to me in Texas.… So after driving the car I notice the car would swing left and right on the highway so bad I almost lost control. I let Patrick know and Jimmy from finance know about the issue. I knew that the deal was not finalized because I had called the bank and they told me that the deal is not done until Jimmy sends them the paper work so I called Jimmy and explained my the situation told him not to process my deal. I got the run around from Patrick and Jimmy till the deal was finalized. Finally there used car manager Mr. Robinson finally contacted me and I shared proof from a reputable shop that stated clearly on the paperwork that it had one of the worst alignments they had ever seen. Clearly they don't look over there vehicle trade ins and just put them out on the lot. I'm out over a thousand dollars on just repairs just to get the car running safe all Rich Ford offered to pay was $150. These people are [non-permissible content removed] and don't care about there customers there just out to make a quick buck.Hello, thank you for taking the time to share your experience. We regret that this situation has not been resolved to your satisfaction. We would appreciate the chance to discuss this matter further; please contact Kristyn Fox at (505) 292-0000 and we'll do our best to make this right with you. We hope to hear from you soon.
Owner
by FX42019 on 03/12/2019updated 03/19/2019The process from picking the vehicle to financing it was great! Ryan and Armel were very professional.2016 Ford F150
by Norman W on 03/11/2019Everything about my purchase of the 2016 Ford 150 4x4 was easy and pleasant. No pressure, no hassle.Norman, we are happy we could make your experience a pleasant one! If there is anything else we can do to assist you, please let us know! Take care!
Seemless Experience
by DEN2MM on 03/09/2019I was looking for a very specific Edge ST and Rich Ford had one on their website. Though it was a factory order, when I let them know I was in the market for one they were able to find it for me within an hour from another dealer and have… it on their lot and ready for me to pick up two days later. The sales experience with Jeff Trujillo was easy and Justin the manager helped facilitate the acquisition of the car. Financing was easy, too. I cannot say enough about how the entire operation there felt seamless and everyone wanted to ensure I was a happy customer. Great Job Rich Ford!We're happy to hear you had such a positive experience with our team! At Rich Ford Sales we value our customers, and we look forward to seeing you on your next visit. Take care!
We're happy to hear you had such a positive experience with our team! At Rich Ford Sales we value our customers, and we look forward to seeing you on your next visit. Take care!
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About our dealership
Our mission is to make sure every one of our customers receives the care and assistance they deserve when looking to buy a new vehicle, and receives the best price – which is why we work with a vast array of lending sources to ensure that we find the best fit for you, so you can drive away in the car or truck you’ve always wanted. We know that once you’ve found the vehicle that puts a twinkle in your eye, settling for something else just won’t feel the same. Which is why we use all of our resources to get you what you want.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
by Manager on 09/13/2019