Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

by Emil on 11/23/2022

Larry H Miller Jeep Mike Sweiss, Sales Representative the best, knowledgeable, friendly, patient, and will go the extra mile to get you the very best deal possible in the difficult buying environment.

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by Juan Quezada on 09/09/2022

I came to the dealer to see which car would I qualify for at first they were very nice and they show me a beautiful truck, and i love it so we start filling up the paper and it got very frustrating because. Because there where a lot of miss understandings. But they push me on signing the agreement they not even make sure i had all my documents that i need it. I was missing one of the documents and for the next few days i had the seller person harassing me for that documents acting very rude. They supposed to call me because the truck still is missing some accessories that they have all ready charged me an insane amount of money for. Never got the call like they were doing me a favor i had to be asking for it finally

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by Lyss on 09/01/2022

Went to trade in one vehicle and ended up trading 2 and got 2 brand new vehicles the sales and finance team did a wonderful job! great customer service!

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by Larry Trent on 08/31/2022

Everything was good until the end. I was called and told my vehicle was ready to pick up but found when I got there, it wasn't ready, the windshield still needs replacing, and I get told at the last minute that I needed to add it to my insurance. This is at 4:35 pm. I was able to contact my insurance and get it done...barely. This could have been done the day before. It still took almost 2 hours of waiting after being told my vehicle was good to go...not happy at all and this is the last feeling I will walk away from when thinking about your dealership.

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by Stroncoso on 08/29/2022

Will go above and beyond

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by Jared on 08/27/2022

Ruben really made the process super easy and effortless. The whole staff was very kind and was more than willing to give more information and answer any question we had. Definitely would recommend Ruben the salesman to go to.

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by Trying to do business on 08/19/2022

We agreed to purchase a vehicle that was in transit to the dealership months ago. They told the owner of our company it would be there in a few weeks. It didn't arrive. Then they told us it would be there in 2-3 days. 2-3 days later, they told us another 2-3 days. Then again and again for the next couple of months. I am NOT angry that the truck was late. I understand that the dealer had no control over that. I am angry that their solution was to just give us the same answer over and over again like an automaton without finding us a real answer. At this point I took over the transaction from our owner because he was so frustrated he didn't want anything more to do with it. They did the same thing to me so I walked into the dealer and requested to speak to Javier Sanchez. He's the guy who replies to all these reviews and says he wants people to call him so that he can make everything better without actually intending to do anything. He apologized for the delay but says it isn't their fault. I press him for some time and he finally admits that they don't know when the truck will finally arrive. This was the truth that I suspected, but at least I finally had an answer. Apparently the shipper lost the truck and they didn't know where it was. I tried to work with him to create something productive we could do together to locate the truck, but the only thing he had done, and the only thing he was willing to do, to find our truck was just call Ram and ask them, or ask the shipping yard, if it was in yet with no additional follow up or research. When I told him I wanted to be more aggressive, and I wanted him to be more aggressive, about finding the truck, he became combative and tried to pressure me to cancel the order. I explained to him that this was the truck our company needed and the other trucks he had to offer would not meet our needs. The only commitment I got from him was to immediately contact us as soon as he had anything new about the truck. Later that day the owners had a meeting and decided they had to buy a second truck while they waited for the one from Larry H Miller. The day after that I dropped by the dealer to talk to Javier Sanchez about the truck again because I didn't want to go down to another dealer and pay $70k for a different truck just to discover the truck we really needed had already arrived. He was even more combative and told me that he had already committed to informing me as soon as the truck was there. I told him I needed to double check before putting out yet another $70k. When he found out I was buying a different truck in addition, he tried to pressure me into cancelling again. A few days went by and the dealer got an update on the truck and it was expected in the next week. However, Javier Sanchez didn't contact me as he had committed to do. I had to find out through third parties. A couple of weeks later (late again) they finally call us to tell us the truck is there. I go in to sign the paperwork, and naturally almost everything has hidden fees and add ons. They added a bunch of accessories we didn't order, which I made them remove the charges for. The most egregious was close to $400 for "theft protection" that would have paid us a whole $5000 if the truck was stolen in the first year. Do the math on that and calculate out the implied probability that the truck would be stolen. Naturally, they took as long as possible between each document trying to get my eyes to glaze over so they could pass something by me. Then, because they know nothing about corporate structure or the legal standing of company officers, they then claimed I wasn't allowed to sign any of the paperwork. I explained all about how company officers have full legal standing for a company and show them paperwork to prove it. When I handed the paperwork to them they accused me of becoming angry and making a scene. They tried to pressure me to cancel the order again. All I did was hand them a piece of paper. Despite the proof, they made me call in one of the owners to sign all the paperwork again.

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by Tee on 08/12/2022

Stetson was fantastic helped with everything

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by Greg R on 08/11/2022

The sales dept. was very helpful, and I received the Jeep that I wanted.

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by Scott on 06/23/2022

Sales made sure we got the vehicle we asked for and made sure our trade was complete.

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by Ray on 06/18/2022

Outstanding and honest service.

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by RChee on 06/03/2022

Emilio was so very helpful from my first call to inquire about available Ram 2500s. He helped me track down one that was in transit and gave me time to shop around some more. After not finding anything comparable I called Emilio back and he immediately started doing paperwork for us. We were approved and he kept tabs on where the Truck was and when it’d arrive. He was transparent through the entire process. When we came in to get the vehicle we were in and out in an hour and half of the opening of the store. Easy peasy purchase. No hassle. Thank you Emilio! You did awesome and we’re leaving a happy family in our brand new 2022 Ram 2500 4x4 crew cab.

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by Joe M on 05/03/2022

I haven't purchased a new vehicle in a very long time and haven't had the best of experiences when looking for a car. Mike S. made my experience super relaxed and straight forward. It was the best experience I ever had when purchasing a new car.

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by Albert armenta on 04/10/2022

Sales consultant cedric broadway is an excellent guy to help you find the best car for you !!

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by Kevin on 04/09/2022

A good friend referred me to LHM Dodge. Emilio, my salesman, was great and very professional. Thanks to LHM Dodge, I was able to trade out of a bad deal with Reliable Chevrolet and into a big beautiful Dodge 1500 that will fit the needs of myself and my family for years to come. I would strongly recommend LHM Dodge to anyone looking for friendly, professional service and value when shopping for their next vehicle.

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by Kerri M on 04/09/2022

Our salesman was awesome, very helpful and spent a long time with us, didn’t make us feel rushed at all!!!

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by Brandon Dubois on 04/02/2022

Juan Capo is a great sales person very knowledgeable, not pushy and above all had a great attitude.

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by T Phillippi on 03/29/2022

Good friendly service.Easy to work with.

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by Carny Vanguard on 03/09/2022

Eddie Lopez was a excellent sales person, & also had a great experience with Zak Ruiz the Finance Manager.

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by Miguel Tovar on 02/21/2022

I really liked the attention i was given by my sales rep the young man was very helpfull and patient. I was very pleased with his Customer service.

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by Robert on 01/21/2022

Sales person answered all my questions and provided a complete price breakdown. Finance manager proceeded the sales paperwork properly, the first time. Total time in the dealership was 4 hours. Happy with the overall experience.

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