F.C. Kerbeck Buick GMC
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Customer Reviews of F.C. Kerbeck Buick GMC
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33 service reviews
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Always bad
by Tatiana on 08/11/2024I have nothing good to say about this dealer.FC KERBECK mishandled my vehicle
by FC KERBECK NEGLIGENCE on 08/08/2024I purchased this truck brand new from FC KERBECK and it had only been maintained there I left a review previously and once again the dealership has failed me I am still in the process with GM and FC KERBECK to rectify this issue and toady… after it was at service I drove 15 miles and my check engine light came back after the last review I posted Joe McGrath contacts me on this forum to save face tasking me to contact them about my issues himself and other representatives completely ignore all my calls and messages. At this point i believe my vehicle has been mishandled and retaliated against for me speak my up on the negligenceWe acknowledge your review and are currently looking into the events you’ve detailed.
2019 gmc terrain
by Terrain on 06/13/2024Service was good and fast, but the drivers side tire pressure sensor is still not working properlyThank you for choosing F.C. Kerbeck Buick GMC for your service needs. We appreciate your feedback regarding the tire pressure sensor. Please feel free to contact us directly so we can address this issue and ensure your complete satisfaction. We look forward to assisting you further. Joe Mcgrath General Manager
Issues with vehicle service failed maintenance and diagnosis
by Upsetting on 06/12/2024I purchased this truck brand new from Fc kerbeck and have only had this vehicle serviced by them all year my truck has been making noise dragging check engine light one two months in a row for different codes being pushed back in fourth… between Kerbeck representatives and gm itselfWe appreciate you taking the time to share your feedback which we take seriously. Please accept my sincere apologies for the inconvenience that you have experienced. I would also like to take this chance and share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest services. Please contact us to discuss this further. Thank You, Joe McGrath General Manager
None
by GLRphila on 05/26/2024Kerbeck Cadillac had my car for almost 2 weeks before they return it back to me to get transportation on my own back-and-forth to work because they said they don’t give out loaner vehicles that is very very disappointing. Every other car… dealership that I have bought my car from supplied you with a loaner car when they had your vehicle in their shop, that’s why Kerbeck Cadillac only received three stars .We appreciate you taking the time to share your feedback which we take seriously. Please accept my sincere apologies for the inconvenience that you have experienced. I would also like to take this chance and share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest services. Please contact us to discuss this further. Thank You, Joe McGrath General Manager
In and out !
by Ekimsnoyl on 04/17/2017updated 05/03/2017The service was fast and efficient. The time frame they provided on how long the work would take was very accurate.Always Great Service at F.C. Kerbeck
by ConnieAR918 on 04/18/2017Dealership is very professional and the staff always very courteous. They make the buying/service experience pleasant and easy and the quality of their service work is at the highest level. They stand behind everything they do.My experience having my vehicle serviced at F.C. Kerbeck
by RonaldWise on 04/11/2017It's always nice to have peace of mind about the reliability of one's vehicle and having my car serviced by your mechanics does just that.Caddy Owner From Middletown, DE
by CaddyOwnerDE on 06/23/2016I had a great customer service experience at the F.C. Kerbeck service center. I will definitely be back in the future. Thank You!Recent Service
by jonnieag on 04/10/2015updated 04/22/2015I Was greeted promptly, service was completed promptly, and waiting room was very comfortable with donuts, coffee and water available for people waiting. Price was very reasonable.First Visit with my new car
by Grammyof3 on 04/02/2015updated 04/10/2015I was so pleased with the staff,very nice and very helpful. I'm hopeing all my visits are as pleasing...The staff is off the chain so they say these days,lol....Thank you...Carol G.Complete Service
by Jemzo on 03/24/2015The staff were very nice and concerned. They have taken their time to go over everything and give out prevention tips.Washer Fluid Service
by bzstock on 03/13/2015updated 03/19/2015I took my Acadia in because the washer fluid for the windshield had frozen from past weather and still would not pump out. The Service department explained that it might be a fuse which would be easily replaced. Went to drop it off… Wednesday night for Thursday but instead of just driving it to park it overnight, they did an immediate repair for which I waited maybe 20 minutes. Saved my Husband from having to get up an hour early to drive me in for an early meeting and I got the car back! Win-win situation! Thanks Kerbeck's!happy with my service
by Gloria_wall on 02/17/2015updated 03/04/2015everyone was curtious. The wait was not long. and Frank Readerman is always a pleasure to see while I wait for my car to get service. He teaches me about my feature since i am not that tech savy...Cadillac survey
by FredericoM on 02/17/2015updated 03/04/2015It was a quick and efficient visit. I did not wait long. I was walked to my car when it was ready.Long wait
by NJ5O on 02/16/2015updated 03/04/2015Arrived early for an 8:15 am appointment. Oil change and 1 recall took till after 10:00 to accomplish. If this length of stay was expected, that would have been OK. It was not expected, nor was I briefed by the gentleman who took my… information when I showed. In the future I would appreciate some indication of time frame.Great Service
by Stevenson_E on 02/12/2015updated 02/24/2015I was very happy that the service manager John Adellizzi went above and beyond to ensure our vehicle was taken care of.good service
by MargieCohen1 on 01/09/2015updated 01/16/2015my experience at F.C.Kerbeck GMC dealer in Jersery is always wonderful I ma always treated with respect and kindness just the way it should be done the guys over their are so very nice couldn't ask for a better group of people keep up the… good work love you guysGood customer service
by Csmbarbara on 01/08/2015I Took my terrain in for an oil change but I ending up purchasing new 2015 enclave.The salesman was Joe Dibello he was wonderful .Over all the service was great and fckerbeck took care of the oil change.My service experience at FC Kerbeck
by pharo181 on 12/19/2014updated 01/03/2015This is been an excellent experience from making the phone call to schedule the appointment to the check out. The service advisor Jason kept me informed with updates as to the progress of my service. I will continue to come back what a… wonderful experienceI also love the new Service department building. The staff is very warm and friendly. I really have no nothing but positive things to say about my experience and will recommend you to my family and friends. Thank you very much for the service and keep up the good work !!Kerbeck Review
by Hacker55 on 12/19/2014Was disappointed that the online appointment did not show in the dealer's system when I got there. Would be nice if a car wash was part of the service.
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About our dealership
We appreciate you taking the time to share your feedback which we take seriously. Please accept my sincere apologies for the inconvenience that you have experienced. I would also like to take this chance and share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest services. Please contact us to discuss this further. Thank You, Joe McGrath General Manager
by F.C. Kerbeck Buick GMC on 08/13/2024