Customer Reviews of Lexus of Cherry Hill
Review type:
2024 Lexus IS350
Above & Beyond
by Cliff on 06/18/202430 years and 10 Lexus cars later, i still feel the same way about sales & service. They always go above and beyond, especially when the unexpected happens. Customer Service First means something here and i always leave feeling… appreciated.Cliff, thank you for your loyalty over the years! We're delighted to hear that our team at Lexus of Cherry Hill continues to exceed your expectations. We appreciate your kind words and look forward to serving you in the future!
Maintenance services
by Lisa on 03/18/2024Chris was awesome. Customer service was a ten. I would definitely go back because he made everything extremely easy and smooth. Thank you so much!Lisa, we're delighted to know that Chris provided top-notch service during your visit at Lexus of Cherry Hill. We appreciate the positive feedback and look forward to assisting you again in the future! Take care!
Exceptional service
by 200h on 03/09/2024Service always exceptional and very accommodating to personal schedules on short notice for immediate repairs. If anything wrong they make it right Smooth and efficient service operation.We're glad to know that you've consistently found our service at Lexus of Cherry Hill exceptional and accommodating. Our team always aims for smooth, efficient operations while ensuring customer satisfaction. Thanks for your feedback!
Disrespectful, dishonest, no integrity
by JS on 01/31/2024Service Director Wayne Gross gave $200 cost of repair. When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to come back here again”. Who does this… for asking that the price quoted be honored? Asked to talk to the owner(s) who never even returned my call…guess this level of customer disrespect and disregard trickles down from the top at Lexus of Cherry Hill now. Unacceptable! Avoid this place, they prey on you, lots of other dealers vying for your business…I'm very sorry to see this feedback. We are committed to providing accurate estimates and maintaining clear communication, so it's concerning to see this wasn't reflected. I'd like a chance to discuss this with you directly and work towards resolving any outstanding concerns. Please reach out at your earliest convenience. Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215
A1 Service, as always
by Henry on 12/08/2023Lexus service is not cheap, even for basic things like oil and filter. Just over $100 today. The good news is that the quality of the service is top line. I’ve been a customer here since Lexus brand came out, about 30 years ago, and see no… reason to change. These people know their product, and you the customer benefit. I don’t have to worry about paying for a fishing expedition for them to diagnose a problem.Henry, we appreciate your loyalty to Lexus of Cherry Hill over the years. We're glad that you've found our service quality worth it and rest assured, we'll continue striving for excellence in serving you!
Service*****
by Rich B on 11/24/2023Quality of service is why I continue to partner with Lexus of Cherry Hill for the past 10 years. Consistency has been my experience and expectation.Rich, we're proud to have been your go-to for the past decade at Lexus of Cherry Hill. We appreciate you recognizing our consistent quality service!
Always Re-assured!
by MW on 09/22/2023Service is always on point. They have a total history of what was done to my vehicle and when. Everyone pretty much on their game! Worth it!We're glad to know you appreciate our detailed service and our team's dedication at Lexus of Cherry Hill. Thanks for the positive feedback, it means a lot!
Amazing service, again!
by Nancy Crocetto on 09/20/2023I have been working with Jamie Robinson, Master Certified Service Consultant, for the past two years. From the onset, Jamie has been an exceptional resource, no matter my needs. My car was in for service on yesterday. The service was… amazing, primarily because Jamie goes above and beyond to ensure her customers’ experiences all consistently amazing . No matter what’s going on at the dealership or in Jamie’s personal life, she is always professional in her dealings. Jamie makes you feel that you are the only person at the dealership. Service like this is rare. Jamie is a gem!!Nancy, it's wonderful to know that Jamie has been such a valuable resource for you here at Lexus of Cherry Hill. We're glad your experiences have consistently been amazing because Jamie goes the extra mile for her customers! Thanks so much for sharing this feedback with us. Safe travels until we see you next time!
Wonderful
by Charles on 08/08/2023Great Comfortable waiting room with coffee juice water snacksThank you for the excellent review of Lexus of Cherry Hill, Charles!
New guy, Chris, shines!
by Don G on 07/31/2023Chris was great to work with. Low key. Worked with us to meet our needs. Made the car buying process nice. Took delivery today. He was right there guiding us through the process. Helped my wife setup the Lexus app on her phone. Good guy!… Will definitely recommend him to my friends.Don, it's fantastic to know Chris provided such a great experience at Lexus of Cherry Hill. We appreciate your recommendation and are here if you need any further assistance!
Great sales team and experience
by Vince C on 05/02/2023My experience began online. Chris promptly responded to my initial online inquiry, and helped locate cars in their inventory that matched what I was looking for. The front door staff greeted me friendly. Michael in sales showed me the cars,… and answered all of my questions during the test drive. Kurt made the boring paperwork portion of the sale go smoothly. At pick up, Michael had the car all ready to go, and went over everything in detail including setting up the Lexus app. Chris again was helpful in diagnosing my older model phone's compatibility with Android Auto. Everyone was professional, helpful, and friendly.Vince, we're thrilled to hear about how Chris, Michael, Kurt, and the rest of our team provided you with great service during your car purchase. We're especially proud to hear that they reviewed the vehicle details at pickup and even took the time to assist you with your phone compatibility. It's that sort of customer attentiveness and personalized service that we strive for here at Lexus of Cherry Hill. Thanks for sharing your experience with us. Enjoy the new ride!
Great rep!
by Tiffany Coleman Charles on 04/16/2023I had a really good experience getting my car service at Lexus in Cherry Hill. My rep Michael was very friendly and very much help me out of getting the appropriate things done with my car!! Thank you.Tiffany, thank you for your review of your recent visit to Lexus of Cherry Hill! We are thrilled to hear that Michael provided you with friendly and helpful service during your visit. We appreciate your business and hope to see you again in the future.
Great Service
by Vic K on 04/10/2023Brought my wife's immaculate 2007 GX 470 (with only 33,350) miles in for service. This car is pampered and was time for its routine service. (oil change/filter) Our service advisor Jamie Robinson was superb (also a fellow Air Force veteran,… thank you Jamie for your service). Greeted us and treated us with respect and professionalism as we went through the process that day. Kept us aware of the status throughout the stay as well. Another superb experience thanks to Jamie. Not sure who my technician was but please pass on my appreciation for taking care of our 16 year old truck. It came out washed and looking like it would be ready for the showroom floor again! Lexus of Cherry Hill- Keep up the great work!Thanks for stopping by to leave us five stars, Vic! It means the world that you trusted our team at Lexus of Cherry Hill to service your wife's GX 470. Jamie and our technicians will be pleased to receive these kudos, as we strive to provide top-notch service. We appreciate you--cheers to many more miles in your sweet ride!
Excellent service, excellent staff
by Rich on 03/14/2023Service department is excellent, repairs and service well done, staff is accommodating and courteous. My car was ready when promised.This is great to hear! Thank you for the kind words, we will be sure to pass along the praises to our service department! Have a great rest of your day and safe travels from all of us here at Lexus of Cherry Hill.
Jamie Service Rep. The Best!
by KATHY FRASER on 03/01/2023First class service… everyone at Cherry Hill Lexus are friendly and helpful! I especially want to mention Jamie Robinson my service rep. She is the most professional, conscientious and caring rep I’ve ever met. She returns my calls very… quickly, and she advises me with such honesty about service that I totally trust her judgement. My 2016 Lexus always runs better after service and Jamie applies any discounts that might be applicable. As a 70 yr old lady, that is much appreciated! Cherry Hill Lexus is a wonderful dealership and their service department is the best! Jamie Robinson is a credit to her department and to this Lexus dealership. I return there each time I need service because of the trust and confidence I have in her and in Cherry Hill Lexus!We are ecstatic to read this stellar review! Jamie is a great asset to our team and we feel lucky to have her and many other top-notch employees! We thank you for your business and support and hope to see you down the road. Wishing you many safe and happy miles ahead, from your friends at Lexus of Cherry Hill.
Professional and reliable.
by MB on 02/18/2023Great customer service and professional.Thank you for the great review! We are happy to have you as a Lexus of Cherry Hill customer and we hope to work with you again in the future.
The best of service
by Big dog on 01/21/2023Seems to be on the ball the service is great!Thank you for the review! We appreciate your support and hope to see you back again at Lexus of Cherry Hill!
Lexus Excellence
by D R Watson on 10/14/2022The entire Team at Lexus of Cherry Hill was phenomenal. (From my fantastic long time Service Manager Fred Eller, to my awesome Sales Consultant Preet Bisla, to the customer care worker providing warm baked chocolate chip cookies, soft… pretzels, and refreshing spring water. To the patient and genius Lexus Tech Specialist Chris Graver. And to top it all off with the most down to earth and coolest Business Manager around Kurt Johnson! :-) The Lexus Experience is Total Excellence at its best! D. WatsonWe appreciate you taking the time to write such a great review. Your kind words mean so much to us! Thank you so much for being a part of the Lexus of Cherry Hill family. We look forward to seeing you again soon.
Fred at Cherryhill Lexus is the best!!
by Paula Martin on 08/02/2022Fred Eller and his team are very responsive polite and accommodating!! We have been using him for many yearsThank you for this kind review, Paula! We appreciate your continued loyalty and support of us here at Lexus of Cherry Hill. We are grateful for your trust in our business!
Top notch
by Eric booker on 06/23/2022Service was excellent as usual, actually waited this time as opposed get loaner and service was done in very timely manner. Thanks again Fred and service team at Lexus mt Laurel , appreciate how treat you like family and always pay… attention detail get job done!We're thrilled to hear your service visits never disappoint, Eric! Thank you for the wonderful review and for being a valued Lexus of Cherry Hill client - we look forward to seeing you back again down the road!
Good service experience.
by Jerry on 02/18/2022Courteous, professional service. Nice accommodations while awaiting maintenance check.Jerry, We couldn't ask for better feedback. Thank you for putting your trust in the Lexus of Cherry Hill team. We're so pleased to have your support. Drive safely!
At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.
Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Portuguese
- Chinese
- Spanish
We're delighted to hear that Mitch and the team at Lexus of Cherry Hill made your car-buying experience so positive! Thanks for choosing us, and we look forward to serving you in the future.
by Lexus of Cherry Hill on 08/16/2024