Customer Reviews of Lexus of Cherry Hill
Review type:
2024 Lexus IS350
Pursuit of Customer Experience Perfection
by mubgelg on 05/26/2014updated 06/26/2025We all know the high quality of product produced by Lexus. While all their models may not be everybody's cup of tea, Lexus continuously does more things right that the vast majority of auto manufacturers. There is good reason why Lexus cars… rank at the top of Consumer Reports ratings year after year. Having great cars is one thing. Having an organization to deliver and maintain them, is another. We are happy to say our experiences with Lexus of Cherry Hill are consistently wonderful. The staff is warm and friendly and knowledgeable about the product and the "intricacies" of luxury car buying and owning. Shout outs to Dave L and Jack M. Dave is a sales rep with whom we had the pleasure of working. He is sincere and knowledgeable. He makes you feel like you've known each other forever. Jack was very helpful in explaining the financial aspects of Lexus ownership as well as giving us some pointers about the car we just purchased. Lexus of Cherry Hill is a class dealership and has earned our repeat business.service like the old days
by mitchellrowe on 08/15/2012updated 06/26/2025lexus of cherry hill 's service manager ( brian ) , and service advisor john palmer , are seasoned vets . in their careers , they worked for some of the meanes crooks in the new car business . they are happy and thrilled to come to lexus of… cherry hill to work every day . they know every customer by name .Thanks for the great review of our service team, Mitchell! We know how lucky we are to have Brian and John on our team, and we love getting great feedback about the work they do. We strive to provide a first class customer service experience to everyone, and John and Brian go above and beyond for our customers. We look forward to your next service visit! - Your Friends at Lexus of Cherry Hill
Don't Worry . Your Lexus gets fixed at a fair price !
by mitchellrowe on 03/01/2012updated 06/26/2025Sit Down , Have some coffee , or soda , have some home made cookies , watch Tv. , use the personal computer , talk on the phone , or ask for a free loaner car ... nothing is a problem ... just let them do their job , and you'll be thrilled… !Fun & Happy Environment to Buy a Lexus
by mitchellrowe on 03/01/2012updated 06/26/2025Buying a Lexus , is an experience where you share with other customers the desire to own the best , and be treated the best by the selling staff , management , and greeters. Lexus of Cherry Hill Beats The Local Mercedes , Infiniti , and Jag… dealer with their hands tied behind their back , and their eyes closed . No Baloney at Lexus of Cherry Hill . Just Happy People selling Happy Cars . If a customer is not happy , the owners Tom Norton & Peter Brown , and Manager Mike Cohen intervene and smooth it all out . Everyone drives away happy .... Mitchell Rowe , multiple Lexus OwnerThank you so much for this amazing review. We strive to provide our customers with the best: the best service, the best vehicles, and the best overall experience. We are so happy to hear that we have been able to provide you an experience that exemplifies just that. We look forward to working with you again so be sure to check us out on Facebook and Twitter for service specials and the latest industry news. Your Friends at Lexus of Cherry Hill
By The Book ...but they give you a $ break !
by mitchellrowe on 12/23/2011updated 06/26/2025See John Palmer , client service rep . John knows the Lexus Cars Blindfolded . A loaner Car is a Snap ! He Repairs my cars in 0 to 1 day .Thank you for writing this short and sweet review. It is so nice to hear from you again! John is definitely an asset to our service team, and we are so happy to hear you had the opportunity to work with him! John will be so happy to hear your positive feedback. Don't forget to follow us on Facebook and Twitter for information about service specials and upcoming promotions. Your Friends at Cherry Hill
So easy....So fast!
by Gliz50 on 03/29/2014updated 06/26/2025Mike of Cherry Hill Lexus, Made the purchasing of my new 2014 so easy . Every detail was taken care of in the matter of minutes.great car, great deal, so-so sales person
by avalonguy2 on 12/03/2012updated 06/26/2025The RX 350 is probably the finest car we have owned. Our deal was very favorable and in most aspects the car buying experience was a good one. Our salesman could have been more attentive when he explained the car's numerous features, as he… was distracted several times by his cell phone and another customer. All in all, we are very pleased with our purchase.Thank you for sharing your feedback and congratulations on your Lexus RX 350! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are happy to hear that we got you behind the wheel of your dream car! Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Your Friends at Lexus of Cherry Hill!
Purchase of a pre-owned certified 2010 Lexus
by sba2012 on 12/27/2012updated 06/26/2025We recently purchased a 2010 Lexus ES350 working with Dave M. We were very satisfied with his approach and attention to our needs. We indicated our needs through a telephone conversation and he was fully prepared to work with us upon our… visit to the showroom. He was patient and attentive to our needs. We highly recommend him.Thank you for writing about your visit with us and congratulations on your new Lexus ES350! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by anticipating your needs and working hard to get you the best price possible. Dave is an asset to Lexus of Cherry Hill and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Sincerely, Your Friends at Lexus of Cherry Hill!
Purchase New ES 300h
by sgcobert on 02/04/2013updated 06/26/2025Great buying experience a always. I have been buying cares at this Lexus dealership since 1995. Every experience has been great! I have worked with Jack M. all these years and every buying experience is easy, quick and painless. And… obviously, I love the cars!!Thank you for taking the time to write about your experience with us! At Lexus of Cherry Hill, we work very hard to provide each of our customers with a personalized and hassle-free experience. It is so great that Jack was able to exceed your expectations on multiple occasions. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Your Friends at Lexus of Cherry Hill!
ONE PRICE DEALER
by mitchellrowe on 12/19/2011updated 06/26/2025Plenty inventory Happy salespeople Easy to buy Fair trade in Intelligent service department Qualoty managementThank for writing this review Mitchell. We believe customer service should be a top priority so it is nice to hear you found are sales people happy and intelligent. We hope you enjoy your new Lexus for many years to come! Don't forget to follow us on Facebook and Twitter for upcoming promotions and service specials. Your Friends at Cherry Hill
my 2nd lexus of cherry hill review
by mitchellrowe on 08/15/2012updated 06/26/2025my second 2012 ls . this one is a ls 460 l awd same as lastyear's review . whata dealer strives to be . happy to do business , happy for your business , loves the lexus cars they sell , tells the customers 100 % truths , the general sales… manager : michael cohen cannot be rattled , like some mercedes dealers i've dealt with . michael will even go for a drive in the car with you . the owners, peter brown and tom norton manage the dealership from arms length , and let the sales , take over , service and parts managers do their job according to the lexus creed . ( the customer is first )Mitchell, thanks for writing such a great review for us! We're thrilled to hear that our staff gave you first class service and treated honestly with courtesy. The Lexus standard of excellence does not end with the vehicles, our staff has to live up to Lexus standards as well! Thank you for your business, and do not hesitate to contact us if there is anything else we can do for you. Be sure to check us out on Facebook and Twitter to receive exclusive updates and specials from the dealership. - Your Friends and Lexus of Cherry Hill
Never answered my email
by igf on 01/31/2014updated 06/26/2025After getting my quote through Edmunds.com via email I asked (again via email) if the provided quote included taxes. There was no answer.Always a Pleasure
by sal069 on 01/11/2014updated 06/26/2025I have owned Lexus for the past 20 years! However, the past three vehicles I have purchased have been from Cherry Hill Lexus. That being said , the reasons are numerous! The salesman Ron Pacifico who I have purchased my vehicles will… "really" go out of his way to make sure you are "extremely" satisfied. I cannot exclude Paul who always has time to stop and say hello! Finally the service is second to none! Looking for a car, Stop and see Ron and Paul at Cherry Hill Lexus for a pleasurable car buying experience!Highly Recommend!
by jennybean14 on 01/30/2014updated 06/26/2025We recently purchased our Lexus RX 350 from Lexus of Cherry Hill and couldn't be more happier or pleased. The over all experience was wonderful from the facility itself to our product consultant, Ron, who went above and beyond with our… purchase. We visited many dealerships that day and met many sales people. Nothing compared to the treatment we received from Ron and the Lexus dealership in Cherry Hill.
At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.
Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Portuguese
- Chinese
- Spanish
We're delighted to hear that Mitch and the team at Lexus of Cherry Hill made your car-buying experience so positive! Thanks for choosing us, and we look forward to serving you in the future.
by Lexus of Cherry Hill on 08/16/2024