Customer Reviews of Burns Honda
Review type:
1st time buyer made very happy!
by Dan C on 01/10/2025
Ed was very helpful. He listened to our needs and found us the perfect solution.
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The following reviews are more than two years old. They are not included in the overall rating.
97 reviews
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Went to Jersey
by phillyguy7 on 06/05/2015I was shopping on line for a vehicle because I had received my 4th recall in 11 months on the car I owned. I saw a Honda Crosstour at Burns and went to check the vehicle. John in sales was a pleasure to deal with. Rick is the Manager at… the dealership and both showed the most patience and professional approach I have ever had buying or in my 14 years in working at a dealership I can recall experiencing. If you want a pleasant experience and get value for your money, Go to the Burns Organization. The dealership is 5 minutes over the Walt Whitman Bridge and the whole process couldn't have been better.Best Dealer Ever!
by Louy27 on 11/12/2014I just purchased my 3rd car from Burns. They are totally committed to their customers. I will never buy a Honda anywhere else!Best in the world!
by skt042 on 08/19/2014I just purchased my second Honda Fit from Burns Honda and it was such a wonderful experience. From Reception to Sales to Finance to Service, I would recommend Burns and their entire staff to anyone who's looking for a Honda.Great Dealership
by MarleneSG on 07/23/2014Ed A made leasing a car easy. He got us the price we were comfortable with and was very friendly & helpful. He explained all the features of the car & even set up my phone and audio preferences. Bill B was very helpful as well in explaining… available extra warranties. He too was a pleasure to work with. Dealership is clean.Great Salesperson Experience!
by Nbruce4 on 07/24/2014Working with my salesperson (Bob L) was great. He was thorough, not pushy, and professional. We would definitely recommend him to others and we hope to return to work with him in the future!repair071114
by Brucecbrotzman on 07/14/2014I was squeezed in for service without an appt. on what was an obviously very busy day. The one year warranty was honored to evaluate the AC system and fix it. It is "COOL!" Thanks for the ride home and back. Both drivers were courteous and… quick. I'll be back for future service. Thanks!Great Experience at Burns Honda
by brucemaz1 on 07/03/2014Great Communication, professional, no surprises, and the delivery process was smooth and quick. It really was the ideal experience in shopping for a car, start to finish (delivery) and follow up thereafter.Thank you for an excellent star-rating and for sharing your feedback with us. We are glad to hear that were able to address your concerns and provide you needs in a professional and an effective manner. I am happy to hear about your positive shopping experience with us. If you have any further needs, do not hesitate to come back in for a visit. Sincerely, Doug Begbie, the General Sales Manager
Recently purchased 2014 Honda Pilot
by Barbararita on 07/02/2014Friendly professionalism, knowledge of the product, salesmanship, respect, and trust. I know that it is important to be a good sales person, but Burns Honda treats me well and knows who I am.Thank you for taking the time to provide us with this exceptional feedback. We pride ourselves on offering fantastic customer service and we are pleased to hear that you had such a great experience working with Burns Honda. We are always glad to help so if there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon. Regards, Doug Begbie, the General Sales Manager
Burns Honda in Marlton, NJ
by Deanna_Austino on 06/30/2014My salesperson, Mike G, was well-rounded in his knowledge of Honda vehicles. He was a huge help and spent over two hours working with me to find and obtain the Honda vehicle that best suited me and my traveling situations. Even after the… purchase took place, he made follow-up calls with me to ensure that the vehicle was still in good working condition, and encouraged me to contact the dealership if I had any further questions or concerns. I would recommend Burns Honda in Marlton, NJ to anyone who wanted to purchase a Honda vehicle, new or used.Thank you for the great feedback! Customer input is an important part in helping make our service the best it can be. It is a point of pride that we do everything we can to offer the highest-quality customer service. We are dedicated to making sure we do everything we can to make you feel welcome and supported during your visit. Mike exemplifies our commitment to customer service and we're glad to hear that he could make you feel so happy and satisfied with your recent purchase. We truly appreciate you for doing your business with us and for the recommendation. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Sincerely, Doug Begbie, the General Sales Manager
The Burns Honda Experience
by AlexanderDarke on 06/26/2014What I liked about the experience is how the salesman wasn't a salesman; he was in no way pushy or trying to slip in extra sales. What he was in short was helpful and he helped me get what I was looking for. I recommend Pat H to anyone… looking to buy a car there.Alexander, thank you so much for this 5-star review about your shopping experience! We always enjoy hearing from our customers. I am pleased to hear that Pat has been very helpful and accommodating to you. Our goal is to provide quality customer care, and I am glad to hear that he has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Sincerely, Doug Begbie, the General Sales Manager
Great Job
by DonaldSico on 06/23/2014I did not have an appointment, but they took me quickly; let me know about a couple of specials that saved me a fortune; and got me out there quickly.Donald, customer input is an important part in helping make our service the best it can be. It is a point of pride that we do everything we can to offer the highest-quality service. We're happy to know that we were able to help you with your repair needs. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Sincerely, Paul Piliero
A VERY SATISFIED CUSTOMER
by rmelendez55 on 11/21/2010One day in November, 2010, I entered Burns Honda just to see the new 2011 Honda Odyssey Touring and to gather information on their price. I had purchased a new 2005 Honda Odyssey from Burns in 2005. The sales person, Mr. Mark Foley, a nice… guy, explained how much improved the new Odyssey was to my 2005. We took a test drive and I fell in love with. The price was right and what was given for my trade was also just right, so I purchased the new 2011 Honda Odyssey Touring. Mr. Foley stayed with me from the time I entered the dealership, until I drove my new car home. My experience was very delightful and would recommend, and I have recommended the dealership to some of my friends. A week later, my wife also purchased a new 2010 Honda Insight from Mr. Foley. Her experience was also delightful. She loves her new vehicle....So-so service management / lack of pricing info
by wpa36nj on 11/04/2010Prior to my service visit, I called the Marlton Burns Honda dealership to schedule an oil change for my vehicle. The person with whom I spoke said that she would apply a "$29.99 Express Oil Change" coupon to my appointment request, which… she did. Instead of being in and out of the dealership in about 30 minutes (the idea behind the 'express service'), I was there well over an hour. I was told when I checked in that there were two people ahead of me. How is that MY problem...especially if I made an advance appointment? The service guy checking me in also mentioned that they would rotate my tires in addition to the oil change. When I get the bill the total is almost double what I expect. Closer to $60. The cashier says that my vehicle had a maintenance code come up and that was the reason for the tire rotation. The person checking me in did not mention that there would be an additional $28 charge for rotating 4 tires. He showed me a service sheet (which I signed prior to the work) that showed $29.99 - for the oil change - and did NOT mention the $28 charge for the tire rotation. $28 to rotate four tires seems excessive, also. I was further annoyed that no one from service ran through the service check list with me when my car was done...they just handed me off to a cashier.Let Down..Hit or Miss
by chevronman on 10/11/2010Seriously Let down by this place, I have purchased over 6 new Honda's from burns in the last 8 years Me ,my wife and kids. When I went back a few months ago to look for a new 2010 Pilot I was paired up with Ed Altman. Nice guy overall. We… have always have had ONE salesman, but he moved on somewhere else thus Stuck with ED. Just not happy with the way we treated,spent entirely to much time in the dealership ,trade appraisal took over 2 hours wait time when we had a Appointment for evaluation. Ed wanted us in a certain color which we did not want etc and would not budge on price which was Higher than the Internet price that was given.. so the deal Fizzed out and took some time off from buying until I could get the deal we wanted. I ended up with a 2011 Pilot instead a few months later from a dealer in PA. It just seems the customer service has gone way down from what it once was. Make your own choice.Best Honda Dealer!
by avl1 on 08/13/2010I recently purchased a 2010 Honda Crosstour From Burns Honda. I worked with Ed Altman, and I couldn't have had a better experience. There was no pressure, and Ed spent a lot of time with me explaining the features of the vehicle, taking… the vehicle on a test drive, and discussing financing options. The delivery process took awhile, but no longer than I've experienced before. Throughout the process, everyone at the Burns dealership was cordial and helpful, and went out of their way to make the process pleasant and painless. It was exciting to take delivery of my new vehicle! I am not surprised by this experience, because I have been a customer of Burns Honda since 1977, and they have been great, not just with sales, but also with service. I never felt that the service department was taking advantage of us (which I have sometimes felt with other dealerships), and they have kept all of our Hondas running great at reasonable prices. And the service people are also very pleasant. Burns must have a great training program in regard to customer service, or they just have a knack of hiring great people! Dealing with Burns has always been a great experience.Bought a CR-V from Burns Honda Spring 2010
by basketcases on 03/26/2010Bought our first SUV, Honda's CR-V. We started shopping in September 2009 and liked our salesman, Marc, back then. We are very slow to make decisions and finally bought the car March 2010! I asked Marc to keep in touch when new incentives… came out. He called once a month and left a friendly message. Who likes car salesmen! Now I do...our car salesman, and seemingly the other sales people at Burns are just as easy and comfortable to deal with. The wheeling and dealing was pretty painless. The manager, Jim, spent time with us explaining things, as well. I dreaded the last part of the process, meeting with the, 'loan guy.' Tony turned out to be delightful to deal with. Everything felt straight forward and was explained to our satisfaction. I look forward to a service department that is as responsive as the sales staff. Their motto really is true, 'the home of the Nice guys!'Very good experience
by alweber1 on 02/28/2010I recently received a proactive call regarding my leased Accord that had high milage. Burns worked out a good deal that prevented me from paying excessive milage charges and lowered my monthly payment. We closed the deal rapidly and drove… out with a new Accord. My salesman was a good resource and the finance manager did not push an expensive service agreement. Overall this was a good experience, fair price and excellent service. I recommend Jack Ward as a knowledgeable and customer oriented sales professionalvery deceptive sales
by mosquitoguy on 05/04/2009I was inquiring about a lease-- specifically what the $2000 down payment consists of... the sales manager flat out LIED by telling me it consists of taxes and title fees, and none of it is related to the actual lease. Of course over… $1000 of it was "capital cost reduction".which is essentially a way of lowering the monthly payment. I will never buy another car from this dealership again, and I suggest anyone to stay away from these dishonest people unless you've really done your homework and know what to expect. Granted, I don't expect dealerships to tell you things that cut their bottom line (i.e. don't ask, don't tell), but I do expect an honest answer when a direct question is asked.Never have or will buy a car from them
by residenteric on 01/12/2009My first experience with Burns Honda is when I was shopping for a 06 or 07 Honda Fit. The salesman took my information and asked for a deposit to do a vehicle search. During the whole process, I had to constantly called him to find out if… he has found a car when I think it should have been the other way around. When I asked for a refund on the deposit, he lied and said he already got it processed. Anytime I called him and leave messages, he would not returned any of my calls. I ended up going to the dealership in person and got a refund in about 5 minutes. 2nd experience was again shopping for an 09 Honda Fit. This time I called other places first and was able to get a quote from [another dealership] for the invoice price. I told the salesman that I was quoted the invoice for the Fit but they would not do that price. They quoted me at least $300 over the invoice. I think unless you expect to pay close to the MSRP, they would not even considered selling you a car.The worst!
by abcnj on 11/16/2008I have have tried to buy from them twice, they are much higher price than others. The $695 pinstrip etc package is mandatory on all cars, no negotiation, and their best deal is usually close to the worst deal I've gotten when shopping… around. I bought an '07 Ridgeline, got it for $1,800 less from a no haggle dealer in NJ (i.e. the no haggle dealer price was sent to me by email and it was $1,800 less than Burns "best" negotiated price!!!). They ignor pricing info you bring in, it is all "them" and you are just a pawn. The salesmen are ok but the managers are aloof and treat you as an ignorant person. I use them to test drive cars, then buy elsewhere. I do recommend their service department, just watch the extras, like, "Honda recommends an alignment once a year" or they sell you none Honda wiper blades at Honda blade prices if you don't specify Honda.Terrible- DO NOT SHOP HERE
by mickeyac on 10/07/2008I went into Burns Honda with a sizable down payment. I was quotted the price of a Honda CRV twice, then they tried to force me to purchase the add-ons. They told me all their CRV's have these and I could not order w/o the dealer add-ons.… When to another dealer and bought a car. STAY AWAY FROM BURNS HONDA!
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About our dealership
When you bring your business to Burns Honda, you can rely on receiving honest, respectful service no matter what you're visiting for. We want to make you feel right at home so that you come back time and time again. With over 40 years of consistent ownership and a deep commitment to the community, we know a thing or two about assisting the New Jersey-area patrons we serve. Some customers have come back to buy five, 10, 20 or even 30 cars from us, so it's clear to see that our staff enjoys building long-lasting relationships with those in our community.
We do so by being there for our customers every step of the way during vehicle ownership; whenever your vehicle is in need of maintenance, you can trust the experts at our Honda service center serving Cherry Hill. When planning out your car-buying or -servicing experience, we hope you choose Burns Honda for all your automotive needs.
What sets us apart
Getting a new or pre-owned car should be an enjoyable experience for you, and we want to ensure that your Honda brings you memories that last a lifetime. What sets Burns Honda apart from the rest? We call it the Burns Honda Advantage.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you for the great feedback! Customer input is an important part in helping make our service the best it can be. We are dedicated to making sure our service team does everything they can to make you feel welcome and supported during your visits. We are happy that we were able to help you with your repair needs. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Sincerely, Paul Piliero
by burnshonda on 07/16/2014