Mercedes-Benz of Little Silver
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Customer Reviews of Mercedes-Benz of Little Silver
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Excellent service
by Tom Wasko on 07/08/2025
They picked up the car when they were going to be picked up and they did an excellent job and at the end the car was washed and ready to go and deliver back to the house outstanding performance with a little silver service very much… appreciate it
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Excellent service
by Tom Wasko on 07/08/2025They picked up the car when they were going to be picked up and they did an excellent job and at the end the car was washed and ready to go and deliver back to the house outstanding performance with a little silver service very much… appreciate itTom, there is nothing we love more than making our customers' lives easier! Thank you for choosing Mercedes-Benz of Little Silver and for sharing your great feedback.
Went in for repair, left with damage and a bill
by odmcgill on 05/14/2025I recently took my 2019 E63S Wagon here for repairs due to some fault codes and performance concerns. Given my well regarded, platinum-level Fidelity warranty, and previous excellent experiences with other mid to high-end dealerships… (Mazda, MINI & BMW), I anticipated a straightforward and high-quality service experience. Unfortunately, my expectations were far from met. The initial interaction with my Service Advisor (SA) set an unusually negative tone. Immediately, I was greeted with dismissive comments about my warranty coverage ("Fidelity warranty doesn’t cover anything") and condescending remarks about my vehicle's age and mileage - this despite my vehicle being a well maintained and relatively new Mercedes with just 60k miles. Throughout the week-long ordeal, communication was virtually non-existent unless proactively initiated by me. When updates were provided, they were often incomplete, unclear, or delivered in a condescending manner. Specific points of frustration included: - No proactive communication or status updates from the dealership. I repeatedly had to contact the SA for basic information. - Misleading or incomplete information regarding warranty coverage. Fidelity, known for typically smooth warranty processes, offered to cover only a portion of the necessary repairs. The dealership’s explanation and handling of this matter were unclear and unsatisfactory. - An unclear and confusing diagnostic process, including receipt of a blank video intended as an inspection summary. - Difficulties in reaching the SA or anyone at the dealership when my SA was unavailable, with calls and texts frequently going unanswered. After deciding that the dealership’s quoted repairs were prohibitively expensive (and seemingly inflated beyond Fidelity’s approved coverage), I chose to retrieve my vehicle and seek repairs elsewhere. Regrettably, even this process was far from trouble-free. Upon collection, I discovered new damage - a noticeable scratch on the passenger window trim that was not present when I brought the car in. The SA's response to this concern was dismissive, and despite assurances that a manager would follow up, no such communication occurred. Diagnostic charges totaling $850, delays in collecting the car, and the car left parked blocking other customers just soured the experience further. The only positive aspect of the experience was that I was provided with a loaner vehicle, which is standard practice for service at this level but still appreciated. Overall, this was the worst service experience I've encountered across multiple automotive brands. For a premium brand like Mercedes-Benz, this level of customer care - particularly the poor communication, dismissive attitudes, and mishandled processes - is completely unacceptable. I strongly recommend seeking service elsewhere unless significant improvements are made.Thank you for sharing your detailed feedback and for speaking with us about these concerns. We apologize for the service and for not being able to resolve the issues. Our team is here if you need anything else.
Guy and Robert are great!
by Jen on 11/22/2024My side windows weren’t working and they addressed and took care of the issue easily and with care!It was our pleasure to assist you with your side windows, Jen! Thanks for sharing your feedback with the Mercedes-Benz of Little Silver team!
Mercedes-Benz GLS-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
About our dealership
Tom, there is nothing we love more than making our customers' lives easier! Thank you for choosing Mercedes-Benz of Little Silver and for sharing your great feedback.
by Mercedes-Benz of Little Silver on 07/08/2025