Tri County Lexus
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Customer Reviews of Tri County Lexus
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A nightmare
by Irene Del Villar on 12/24/2024updated 12/30/2024My experience with tricounty lexus has been a complete nightmare. Purchased my car in October. The car was turned in with one key fob and low tire pressure. I mentioned both, and the salesperson who agreed to mail the second key fob, and… his response to the tire was "its not a big deal." I'd go get air at the gas station, but you can make it home. Not wanting to make a big fuss because it was 30 minutes after closing time, I agreed to do that. After weeks go by, countless calls and email exchanges. I had a tire with a slow leak, no second key fob. To make matters worse, my temporary registration was set to expire in two weeks, and I had no registration or plates. I called to speak to the sales manager after losing contact with my salesperson. The manager told me the salesperson quit and that he would take care of the key fob and paperwork work and call back to confirm. He doesn't follow through. It turns out he retired. I call back, and I have to explain my situation to someone else this time with two days to spare on my temporary registration. Jonailis was very helpful. She finally ordered the key fob, and I got the plates the next day as well as an appointment with the service department for my tire. Unfortunately, I didn't receive the mounting frame for license and get a ticket the next day. I spent 5 hours at the service appointment, they told me they could not find the leak. I asked them to replace the whole tire since the car was sold like this. The new sales manager told me if I come back and it's under 20 psi he promises to replace it. I arrived at my appointment today and immediately requested what was promised replacement of the tire. Two hours later, they magically found the leak and patched it. Something i could've done much closer to home and wasted a lot less time and money. It's the inconsistency, disrespect of my time, lack of empathy, no remorse, or apology. I wouldn't recommend this dealership to my worst enemy.New car
by Jaime on 05/01/2024Samy was such a great help in my purchase Thank you for all the help during my first car purchase
The following reviews are more than two years old. They are not included in the overall rating.
103 sales reviews
Professional and knowledgeable sales team!
by Piero Bautista on 04/18/2023Joseph was really professional and helped me know the difference between different models. Whole experience was top tier and would recommend people to come here!Great Experience
by L Furnari on 03/25/2023Clearly explained and friendly process. Juan Rios, sales representative and the finance manager were great to work with.Go Juan!!
by D on 11/12/2022As soon as I walked into the dealership I had a specific car in mind, and Juan really took his time with me to help find the perfect match. He truly is great at what he does and I recommend him 10/10 to anyone!!!Great customer service
by Alexandra Cabral on 10/29/2022Juan Rios was a big help in choosing a new car. He was very knowledgeable and answered all my questions and even gave other options that I might like as well. I was able to pick up my new car the very next day and everything was handled… quickly and efficiently. I probably would not have made such a quick decision if not for the customer service.Fantastic customer service
by ThePat on 09/14/2022They attend to your needs, not pushy, and very transparent and helpfulBuying a car was simple, easy and fast!!!
by Jose Manuel on 05/17/2021Great experience. My salesman Luis Diaz was on accurate and precise with everything throughout the sale process. Very honest and helpful. I will always get my cars from Luis and I highly recommend him.Selsman
by Mario Hernandez on 04/10/2021Mario hernandes have a really good service very attentive very patient I’m really happy with his serviceExcellent Used Car Purchase Experience
by CharlesCJ on 02/24/2021Mario Hernandez is a first rate used car salesperson. He assisted me with 2+ test drives, negotiating a win win purchase and helping with maintenance afterwards. Highly recommended.Lexus 300 ES Hybrid
by Mark on 02/18/2021I visited the showroom on a recent service visit and Ivan took me around the lot. I explained I was quite happy with my older ES 300 but he was happy to spend the time with me and I was happy dreaming about driving a newer vehicle. Then… we came upon a 300 ES Hybrid and Ivan was able to get me a great deal. This car feels a little smaller but is a fantastic driving experience. Just starting to enjoy it, and even though I miss my Lexus with over 206k miles, I’m certain my new hybrid will continue providing the Lexus experience I’ve come to expect. Big shout out thank you to Ivan and the entire team, and to George for getting a great financing package.Mario Hernandez Car King!
by USN Veteran on 01/29/2021Mario Hernandez at Tri County Lexus did an exceptional Job with assisting me in purchasing my 4th Lexus. His knowledge for Product information was impeccable!great
by rohaa on 01/22/2021Very professional service. Super helpful. No pressure. The salesperson Beylan Itez provided lots of helpful information to help us make the right decision for us.Worst Dealer EVER!
by Chirs Fanque on 01/31/2020I caution all to stay away of this dealership. This place seeks to take advantage of their customers.Great experience!
by CB on 01/27/2020Working with Mario at Tri-County Lexus was a great experience. He is knowledgable and professional. Buying a pre-owned Lexus from Mario was a pleasant experience! Definitely going to recommend him to friends and family!Love those guys
by JMarquez on 11/20/2019updated 11/26/2019I bought my RX from Fernando and Orlando. They made me feel like I was family. It wasn’t a regular car buying experience here. MAKE SURE TO SEE THESE GUYS!Love It
by Mike B on 11/22/2019Fernando was great! From the time we walked in, it felt like I was talking to a friend. He made sure all my issues were addressed and that I left happy with my new car.Good times
by RichiZ on 11/18/2019I was helped by Ivan, he’s a nice guy I honestly look forward to going back to meet with him and giving him my business, he was very helpful.Great experience
by RaviGuns on 11/09/2019I worked with Ivan and he was very attentive and professional. It was so fast too, Ivan really values his customer’s time.Couldn’t be happier
by Churchgirl on 11/06/2019I met with a salesman named Ivan Nunez, he was so helpful and professional and got everything done so fast! He set a new standard for how I should be treated at a dealership. If you’re thinking of visiting this place, make sure you sit with… Ivan.Thanks Tri-County!
by TiffyL201 on 09/30/2019I saw a used Lexus RX online and called Tri-County to find out more about it. I spoke to a salesman name Brian on the phone who gave me all the details about the vehicle. He was professional and not pushy like other salesman I have spoken… to in my past car buying ventures. Anyway I made an appointment same day and was in and out with my Certified RX 350 in under 2 hours. Thanks Brian and Tri-County Lexus I will recommend you to anyone I know looking for a vehicle.
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