Galaxy Toyota
Customer Reviews of Galaxy Toyota
Review type:
The BEST car-buying experience
by Jess on 02/17/2024This is the second time I purchased a car from Galaxy Toyota, and I just wanted to take the time out to share my excellent experience. I had the pleasure of working with Miguel, Joe, and Greg to help me find the perfect vehicle that suited… my needs. They were extremely patient and kind with me and took the time to explain all of my options. I never once felt pressured to purchase any car, and I had the opportunity to test-drive some of the vehicles. The process was very organized, the staff was friendly and helpful, and I would 100% recommend Galaxy Toyota and Miguel, Joe, and Greg to friends and family to purchase a vehicle from this establishment.Excellent Experience
by Marianne S on 08/16/2021I dealt with the general sales manager Miguel by phone prior to going in. I told him what I was looking for and my price range. He helped me get the car I wanted at the price I wanted. He also prepared the paperwork prior to me going into… the dealership. When I got there he put me with a very nice salesman named Mo and I was done with all the paperwork and everything in about an hour. Love my car! Not the first car I have bought with Miguel and won’t be the last.Car buying made easy
by Peyton on 07/11/2018Recently just helped my mom get a car at Galaxy Toyota. Process was seamless, straight to the point, and hassle-free. Adam was our salesperson and he knew a ton about the car and got us the best deal. Thank you to Galaxy Toyota for making… us feel great about the whole experience!!2nd Tacoma in 1 Year Thank to Adam Iorlano
by SRTacomaK on 01/10/2018Dealing with Adam has been a pleasure. You hear so many horror stories about a car/truck purchase. Didn't disappear after the sale. Their was a mix-up with my inspection sticker and he and Anthony the manager handled it. Highly… Recommend.Thank you for the great feedback! We are happy to hear that Adam was helpful and we look forward to seeing you again in the future.
Horrible experience
by stevens on 12/29/2017Negotiated a purchase price in advance. Decided to lease. Got horrible rate. Nobody would explain how rate was determined. Finance people only cared about rushing us through and not answering our questions. Should have walked away. Our… fault. Recommend avoiding dealership.New Vehicle NO LICENCE PLATES
by DougReichert on 11/07/2017I LIVE OUT OF STATE (Arizona) I bought a Brand new 2017 Toyota Tacoma (With a Rocky Ridge Package) Very expensive truck, on Sept 23 2017. Taking my money and sending me the paperwork to purchase the vehicle was fast and easy. I PAID to have… the vehicle shipped to Arizona. It left the dealership on Oct 3rd and arrived Oct 7. It is NOW Nov 7th and I have still have not received my Permanent Plates YET. The temp plates ran out OCT 17th. I have contacted Galaxy Toyota Every Day to get a status of my plates with NO LUCK!!!!. I have talked to Sales Reps (who I bought the truck from) up to General Managers and I have heard every excuse of why I don't have the plates. I paid ALOT of money for this vehicle and I am unable to drive it, even though I continue to pay insurance and my first Truck payment. THIS IS A FRICKEN JOKE. I have asked to speak to a Senior Manager and have not got the information. STAY AWAY FROM THIS DEALERSHIP IF YOU PLAN ON BUYING A VEHICLE FROM OUT OF STATE. I will continue to bash this dealership until I get my plates and can drive MY NEW FRICKEN TRUCK. Very unsatisfied, I original wrote a good review when I finally received my truck but this Purchase experience has went DOWN HILL. I wish I never bought from this dealership. More Reviews to come from this.Love my 2017 highlander!
by Jilliandalton on 09/16/2017I came in to galaxy Toyota with no intention to buy that day and left with a brand new highlander! My experience with the sales team was amazing! They treated me with courtesy and respect! I will definitely be sending my family and friends… here! Thank you galaxy Toyota you have earned a customer for life!Adam Iorlano
by dge2052 on 07/12/2017This is my second vehicle purchase from Galaxy Toyota. My salesperson Adam was great. Really listened to me and didn't just try and sell me a car. Will definitely be returning for my next vehicle when the time comes.Mr. Adam Iorlano
by DonandJudy on 06/21/2017Adam was very helpful in making my decision to buy a new Camry. He is currently helping me decide on which Rav 4 will work best for me. I would definitely recommend friends and family to Adam. Adam is smart, courteous, trustworthy, and a… joy to work with. Thanks for the opportunity to work with him. When the times comes to finalize the purchase, we will contact Adam. DonHorrible Experience
by CroakerM on 11/10/2015Worst experience I've had at a dealership. Even after I gave them my money, wouldn't call me back, despite multiple attempts at phone calls. Lied about not having my phone number (despite having called me a week earlier). Sold me a car… they couldn't get, made multiple excuses. Finally, had to terminate my agreement with them. Will go elsewhere.I am so sorry for your experience here at Galaxy Toyota. I am very surprised to read this since all our staff is always committed to making each customer comfortable, satisfied and special. I am here to make sure if you change your mind and decide to give us another chance I will make sure that you are treated with the utmost care and consideration. Again, my sincere apologies. crmburgos
I am so sorry for your experience here at Galaxy Toyota. I am very surprised to read this since all our staff is always committed to making each customer comfortable, satisfied and special. I am here to make sure if you change your mind and decide to give us another chance I will make sure that you are treated with the utmost care and consideration. Again, my sincere apologies. crmburgos
No pressure sales
by AjCamry on 08/14/2015As the title states the pressure was non existent. Adam Actually cared about my needs and didn't try and put me in a car I didn't want.I want to thank you for taking the time to compliment our dealership. It is true Adam stands out as a professional salesman and I just wanted to add that our entire sales staff is friendly, professional and very considerate of our customers needs and situations. I hope you will refer us to your family and friends for their next vehicle purchase. crmburgos
I want to thank you for taking the time to compliment our dealership. It is true Adam stands out as a professional salesman and I just wanted to add that our entire sales staff is friendly, professional and very considerate of our customers needs and situations. I hope you will refer us to your family and friends for their next vehicle purchase. crmburgos
Great Experience
by sharkey4 on 05/20/2015Had a great experience at Galaxy Toyota. Jimmy C was quick and got a great deal without wasting time. I recommend Jimmy and his staff to anyone looking for a New or Used vehicle.Thanks for taking your time to write a nice review about our staff here at Galaxy. We take pride in being considerate with all our customers and making their experience here as professional and friendly as possible. crmburgos
Thanks for taking your time to write a nice review about our staff here at Galaxy. We take pride in being considerate with all our customers and making their experience here as professional and friendly as possible. crmburgos
2015 Rav 4
by kvassallie54 on 05/15/2015I had a great experience Adam was wonderful and Chris in finance was also wonderful. I would definitely recommend family and friends to the dealership.Thanks for taking the time to write this review. All our staff, from sales, finance, service and management is here to help each of our customers calm and satisfied in what can be a very intense buying experience. Thank you, crmburgos
Thanks for taking the time to write this review. All our staff, from sales, finance, service and management is here to help each of our customers calm and satisfied in what can be a very intense buying experience. Thank you, crmburgos
Best sales experience ever!!
by toyotafamily3 on 05/04/2015Adam Iorlano was one of the most knowledgeable salesmen I have ever had the pleasure of dealing with. He made our car buying experience pain-free. I will definitely return.Adam our Salesman is the definition of Patience
by Mario_Cruz on 04/29/2015I have never leased before so I was very hesitant in making a deal. My salesperson (Adam) took the time to go over my options on both a finance and a lease. In the end we went with a lease. Other dealers I visited weren't so patient with… us and this was a large factor in our decision to buy. Will definitely return for our next vehicle.2015 Rav 4
by rav22 on 04/20/2015I originally went to Galaxy to only test drive a Rav 4. After my salesman (Adam) went over the vehicle and had me watch a short video on winter driving, Rav 4 vs. the competition, I was sold. 45 minutes later I was driving off with my new… SUV. Kudos to Adam and the staff at Galaxy.Best Dealership
by dspicuzza1 on 03/14/2015i have bought my share of new vehicles. Galaxy Toyota has been the best experience in buying a new vehicle. My salesperson Adam Iorlano was an amazing salesperson. He made my sales experience quick and easy. I want to thank everyone at… Galaxy for an amazing experience. I will gladly recommend you guys to friends and family and I myself will be back.BEST Car Dealership EVER!
by Firefly0731 on 03/13/2015I usually dread buying a new car, but not at this dealership. Our salesman was Adam, he went out of his way to answer any and ALL of my questions. He was honest and up front about everything. There was no surprizes and no hidden agenda. I… highly recommend this dealership but specificly Adam. He made buying a car easy and 100% stress free! This is now my go-to place for cars. Thank you Galaxy Toyota and thank you Adam!Fast and Friendly Experience
by rav22 on 03/10/2015Anytime I lease a new vehicle I always plan on spending hours at the dealer. When I stopped in to Galaxy I found that this isn't always the case. Between test driving a new Rav 4 and finalizing a deal I was in an out in half the time it… usually takes. My salesman Adam was upfront and honest throughout the entire process. His manager Nick Salerno explained different terms with me and made sure I was comfortable with the payment.Go to this Dealer!
by martvel06 on 12/05/2014Last week we purchased a Toyota from Galaxy Toyota in Eatontown from Julio and Daniel. After extensive research, we finally decided to give this dealership a chance. Dealerships have a terrible reputation for having pushy salesmen, people… with attitude, and bad experiences. These guys were great. Honest hard working gentlemen who know their stuff. They helped us out with meeting our every need. They were really patient with us, giving us time to converse among ourselves and answering every question we asked truthfully. Definitely recommend going to this dealership and asking for Julio the salesman (Daniel is a manager). These guys are awesome!Don't waste your time, or they will waste it for you.
by joannefm on 08/04/2009I tried to talk to these guys about buying a specific model on the phone. I have cash for a new car. You would think that would be attractive. They told me they didn't have that model, but they could order one for me to test drive. They… said it would be in by Monday. They never called back. When I tried to follow up by email, they told me to come in to test drive it! Didn't want to talk unless I was there. But they didn't have the car, I reminded them. Oh, well then...Uh, how about a different car? I said "How about a different dealer?"I'm sure you're experience at this dealer was unpleasant, but you thinkng is outdated in thinkng a cash deal is attractive. Dealers make an ABSOLUTE KILLING on finance, and aftersell items! So they are always looking to get people to finance as much as they can as well as buy aftermarket items (extended warranty, paint sealant, alarm system, etc). Years ago a cash buyer was desirable; today they're a dinosaur. As a matter of fact, you probably shouldn't tell them you're a cash buyer until after you've negotiated price, although I doubt any dealer will negotiate until they know how you're paying so they can maximaze their per unit profit.
Agree, but this dealer is bad with or without cash !
Contacted dealer through Edumunds requesting a price quote about a specific vehicle. Got a call from a sales person within an hour. But they will not even tell me what they have in stock unless I go to the dealership. They are using Edmunds only to get customers into their showroom.
Family owned and operated. Servicing the community for over 50+ years.
Better Business Bureau A+ Rating.
2015 Dealer Rater Consumer Satisfaction Award.
Easy and Fast Drive Thru Service Dept. with Extended Saturday Service Hours.
Toyota Certified, Courteous and Friendly Sales and Service Staff.
Large selection of New and Pre-Owned Vehicles.
Free WiFi & Refreshments, including Gourmet Coffee and Fresh Popcorn Machine.
We offer Shuttle Service & Loaner Cars, making it easy for you to get your car Serviced.
Get 2 Years of ToyotaCare on every New Toyota Purchase.
Top Dollar for your Trade and a Free Carfax on every Pre-Owned vehicle.
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- English
- Spanish
Thank you for your response to our dealership! We appreciate the feedback and look forward to seeing you in the future!
by galaxytoyotarp on 02/05/2019