Customer Reviews of Irwin Hyundai
Review type:
Huge help!
by Jon N on 05/09/2025
I went in knowing which used car I wanted and Ashley was a huge help in making it happen that day and making me feel informed throughout the process, as it was my first non-craigslist experience and as I drove quite the distance.
206 reviews
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KayLynn Brown is a star!
by Kaylynn Brown is a star on 03/26/2021I do not own a Hyundai but have been using Irwin Hyundai for any service I need for a long time. Yesterday I needed an oil change and tire rotation. These were accomplished in a little over an hour. They are always on time and usually in… one hour or so. For anyone who has waited hours I'm talking to you. They have a very nice waiting lounge and everyone goes out of their way to be helpful...no one more so than Kaylynn Brown. She came to get me to check out and even found a helpful way to save me some money. I was sold on Irwin Hyundai when I walked in and Kaylynn Brown did not disappoint! Thanks Kaylynn!great service
by Linda Booth on 03/21/2021Chris Neilson always does good at service on my cars. Also I was looking at a car in showroom and a salesman, Hoon Sang came over and answered my questions and gave me brochure on car he thought i might like even though I told him I was… only looking and thinking about trading up.Irwin Hynndai is the best
by Magggie Fogg on 03/16/2021As always the service I receive from Irwin's & Kaykynn Brown Is excellent.Warranty Work
by DMarie on 03/16/2021The mechanic I had was very helpful and informative, he was willing to try to show me what he thought was wrong compared to what my mechanic had told me was wrong. In the end he ended up doing the repair work that I needed, my only regret… is I didn't have him ride in the car with me after he changed the wheel bearing so he could hear that the noise I was referring to was in fact gone with the change of the wheel bearing.Great! Every time!
by Great service on 02/25/2021I know I can always count on Kaylynn and Bob to give me the best service. They greet me by name, with genuine smiles that can't be hidden by their masks.Review
by Hazel on 02/24/2021All my interactions have always been friendly and professional. I've never had any service be poorly done or had to do a follow up visit.SantaFe
by 1234 on 02/16/2021Liked the professional service and resolution of all issuesAlways Pleased!
by Merlin465 on 02/03/2021Kaylynn Brown, has a way of remembering her customers, and takes pride in understanding my needs. The service work was performed quickly and completely.Amazing service
by Megan on 02/03/2021Bob Cote always is great to work with. My alternator decided it was time to die, but he took great care of my car.Great car repair
by Delaney on 01/22/2021updated 01/29/2021Thank you Kaylynn for fixing my car! Did a great job and I was kept informed during the whole process!Fast and friendly and take competitive coupons with no hassles
by Ben Bassett on 01/24/2021Called at 7am and got appointment at 11. Called back to adjust time and very accommodating to reschedule later in the day. Quick and friendly service and took competitive coupon with no issues. Very pleased with the good service.Service
by Kelsey Lucas on 01/24/2021I had my routine maintenance done and Kaylynn was very helpful and personable!Always great service Irwin Hyundai!
by Patty Houde on 01/21/2021Service is always great and done in timely matter.Awesome
by Awesome on 01/10/2021Never disappointed! Always wonderful service at Irwin Hyundai with Kaylynn!Great Service
by Robert on 01/04/2021updated 01/11/2021Irwin Hyundai is the place I take my older car for service all the time. They’re always very professional, very honest with me and do a great job! I highly recommend them!amazing customer service
by Megan on 01/06/2021Bob Cote is always a delight to deal with. Very professional and honest. Great customer service always and never leave disappointed.Awesome service
by JH on 12/31/2020Brought my new Santa Fe to dealer.for first service. Did not purchase vehicle from Irwin. Kaylynn was fantastic. Friendly and very helpful. I was very pleased with the service and will be sure to recommend to others.Something VERY Bad is Happening at Irwin Hyundai
by Very Poor Customer Service on 12/21/2020I have been an ardent advocate of Irwin Hyundai in Laconia NH. Over the past few years my family has bought four new Hyundai from Irwin and most were serviced 100% at Irwin. If you check my reviews on this dealership they have always been… superlative. Therefore it comes as a great disappointing surprise that something very bad has happened at Irwin Hyundai! It started about 5 weeks ago when I brought my Hyundai in to the Irwin body shop for some body work authorized by my insurance company. The car was promised to be ready "within a week". After not hearing from Irwin after 8 days, I called them. My call was received with surprise and confusion. The result - No, it was not ready and would not be ready for another week. The reason given was that the insurance company caused the delay. A few hours later called the insurance adjuster who authorized the repairs the day I brought the car to Irwin. He told me they had not received any quote from Irwin UNTIL ABOUT AN HOUR AGO, which he immediately approved. Therefore Irwin had dropped the ball and tried blaming the insurance company. I know mistakes happen, However, I don't appreciate being lied to! That was just the beginning of the system problems at Irwin Hyundai. After another 7 days Irwin called to say the car was ready. Irwin had replaced the hood and the trunk lids in addition to other repairs totaling $2800. Before I left Irwin I happened to open the trunk. I found that although the car was pronounced "ready for pick up" by Irwin, they had neglected to install the trunk lid liner!! Quality control? Not really. When I when back to the desk and pointed out the liner they asked me to wait and it would be fixed. After 15 minutes the car was once again pronounced "Ready". Concerned with how the whole matter had been handled by Irwin I returned home. When I looked in the trunk I found some loose black screws and the liner was not screwed down completely. I did not use the car for a few days. Then the problems started!!! When I did try to start the garaged car.. ..Nothing! Dead! Nothing showing on the Instrument cluster. Key fob had no reaction. I changed the battery on the fob and tried my extra fob. Both – nothing! It appeared that the battery was dead. Coincidence? Was it something the body shop had done, such as a crimped data line or hood sensing switch? I called Irwin body shop to tell them the problem. Since it was a Saturday they were closed, so I left a voice mail. I then called and spoke with Irwin Hyundai service. They suggested that I trickle charge the battery for a few hours. Still dead! They promised that they would have the body shop call me first thing on Monday. Monday came and went. No call. Tuesday Came and went. Still no call! Finally I called the owner Chris Irwin. He was in a meeting but called me back and listened to my list of issues. Chris agreed that they needed to look into the manner but said "I will have someone from service reach out to you today and get your car in so we can find out what happened." Now that I had the owner's assurance that the problem and source would be diagnoses in the next few days by Irwin service, I thanked him and hung up. Over the next days I used the car with unreliable results. Sometimes it would start perfectly and the fob would operate perfectly. Sometimes it would sit there totally dead, no lights no door locks nothing. And then an hour later it was fine again! But Chris Irwin had told me "I will have someone from service reach out to you today and get your car in so we can find out what happened." So I waited patiently...for ANOTHER WEEK WITH NO CALLS FROM ANYONE AT IRWIN!! So I again called Chris Irwin! And yet again told him the story. AND again Chris said, "I will have someone from service reach out to you today and get your car in so we can find out what happened." THAT WAS A WEEK AGO. Two weeks two promises... AND STILL NO CALLS FROM IRWIN!! Clearly there are now critical systemic quality, communications and customer service problems at the once excellent Irwin Hyundai!!Love love
by Nicole on 12/09/2020Every time I go here I get great help! Kaylynn is always super helpful, love her! Thank you againGreat service from nice people
by Always satisfied on 12/03/2020I want to say Thank You! to Kaylynn Brown for the wonderful experience with getting service on my vehicle. You made everything flow smoothly and efficiently. You are a great asset to your dealership along with Ed. Thanks again!
Hyundai Tucson
Hyundai Santa Fe
Hyundai Elantra
Hyundai Palisade
About our dealership
New Hampshire’s Favorite Hyundai Specialists...
When you’re shopping for a brand-new or pre-owned Hyundai in Laconia, NH, bring your shopping list to Irwin Hyundai. Our product specialists will help you find your perfect car—even if we don’t have it in our inventory—because your happiness is our priority.
It Starts With Value...
As a smart shopper, you always look to get the most value for your money. We do too: by prioritizing overhead expenses, we can focus on giving you the best deal possible on your vehicle. Our Live Market Pricing technology gives us real-time pricing information from competitors within 100-250 miles so that we can confidently give you the best price on your new Hyundai. We’ll also make sure you’re getting the best value on your trade-in by providing a professional appraisal and showing you what the actual cash value of your car is, not the trade-in value.
Amenities
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store