Customer Reviews of Subaru of Keene
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6 service reviews
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Very good service
by Hilliar on 11/11/2024I had a state inspection. Making the appointment, and getting in and out in a reasonable time was fine. Occasionally when I have a small question, such as how something on the instrument panel works, I have driven in and they help me… solve the question without an appointment, as long as it takes only a brief time.Inspection
by crosstrek on 09/18/2024updated 09/26/2024Happy with prompt service.Oil Change, State Inspection, New Tires
by NickleBack on 09/23/2024Getting it done right in a timely fashion at a fair price.Keeping our Family Safe
by Older Driver on 09/16/2024Recently Keene Subaru identified a need for our brakes to be worked on and parts replaced. We had never realized there was a problem and so appreciate that they really care about our safety. They follow the Subaru guidelines to perfection.Extremely unsatisfied, time after time
by WRXWRXWRX on 01/23/2024Straight forward - The "service" at the Keene Subaru is about as bad as it gets. I have owned/driven/worked on 6 Subaru's during my time as a licensed driver... mostly WRX's, but a Legacy, Forester and Ascent along the way. I've been to… just about all of the Subaru dealerships in the Southern NH and Northeastern Mass area, and trust me, you are going to want to avoid Keene at all costs! We have had to take our car in about four or five times, to be repaired for a problem that could have been fixed the first visit. The techs continued to just replace each part that failed in the brakes, rather than replaced the ultimate root of the problem as we had asked. Because of this, the emergency brakes engaged on our vehicle, just recently after they (Subaru Keene) returned it to us, after making previous "repairs" while driving at a moderate speed, jolting the vehicle to a stop.... quite a traumatic experience with a car full of children. The Service Department preached that their techs are not trained to search for problems, but instead replace the failing ones. Penny Stone has been extremely condescending, even demeaning I would say, in the way that she has spoken to us at times throughout this process. The response she gave, after we expressed a concern for safety while driving the vehicle after these incidents of the brakes coming on unexpectedly, was sickening. It felt as if she was almost trying to shame us for feeling this way and having this concern... explaining to us how she would have no problem feeling safe driving the vehicle full of her children, after the "Techs" replaced this next part. I went out of my way to purchase my most recent Subaru from them, this last summer of 2023. I did this in order to work with a dealership that was conveniently close, as I currently have two newer model Subarus that require maintenance, etc. After this last visit, I am completely done with anything associated with the dealership. Thei workmanship and quality is subpar to say the least and the people are just rude. AVOID Fenton Keene Subaru AT ALL COSTS!All 10's with a personal touch!
by Notimetosit on 08/15/2023Every visit is a time with the service person talking with me, not at me. Effort is made, that they are sure, I understand what they are saying. Maintain!
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Ascent
About our dealership
Lifetime Powertrain Warranty with every new vehicle purchase.
Community-minded. We donate and volunteer with over 75 local charities and non-profits every year, with great emphasis on the Monadnock United Way, The Keene Community Kitchen, The Monadnock Humane Society, THe Keene Family YMCA and more!
Customer-Oriented. We strive for 100% Customer Satisfaction and pride ourselves on providing a no-pressure shopping environment allowing for a more professional, education-based and upfront approach to the car buying process.
Amenities
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Automated Car Wash