Customer Reviews of Subaru of Keene
Review type:
Tremendous buying experience
Review of new 2018 Legacy
by Stevesreview on 09/13/2018In December 2017 I purchased a new 2018 Legacy from Subaru of Keene. After driving it nine months I can say that the car is excellent. Its a nice looking car and has many great features. It pays to read manuals. It has many display items… that can be changed. This is my .second Legacy and the main reason for the purchase is the excellent control, handling, and responsiveness. It also has many safety features and is very comfortable. The hands free Bluetooth phone is so nice. At the dealership everyone was friendly and professional. The facility, waiting area, and restrooms are very clean. The salesman's name was John Hannon, he was very nice, knowledgeable, and did exactly what and when he said he would. The purchase was easy and fast. Thank-you John Hannon, he has my highest recommendation.Great Car Buying Experience
by JWinWMass on 09/02/2018Our salesperson Kathy was terrific. We were treated well, and would buy another car from Subaru of Keene.Hi Jwinwmass! We're so happy we were able to help you out and look forward to assisting you next! Enjoy your new ride! Regards, Subaru of Keene
I continue to go back to Keene Subaru
by Peter_from_NH on 08/29/2018I have bought a number of Subarus from Keene. Good people that treat you fairly and well. From the sales, business office to the service department, the people that work there care about the customer. Its a relationship kind of place.Peter_from_nh, it's experiences like yours that really keep us motivated! Thank you for the review and pleased to hear we have earned your business over the years. We value your patronage and look forward to assisting you next. Until then, take care! Regards, Subaru of Keene
Purchase of 2018 Subaru Forester
by DandAChase on 08/10/2018Mark LaValley, our Sales Consultant, was friendly, professional, and helpful to us in the purchase of our 2018 Subaru Forester. He accompanied us on our test drive and created a very competitive offer for us that was fully supported by… Sales Manager Craig Bourassa. After a bit of shopping around with other Subaru dealers in the area, it was clear that no one could top the offer that Mark provided. The day of the closing, Mark walked us through the purchase process and introduced us to Adam Zinn, who warmly and capably handled the financing aspect of the purchase. Finally, Mark walked us out to the car, familiarized us with a few things we did not pick up on during our test drive, thanked us and wished us well - and away we went. The total time from initial steps into the dealership until we drove away in our new Forester was three days - and at no time did we feel hurried or pressured in any way. If this sounds like the kind of car buying experience you would like to have, we strongly suggest checking out Subaru of Keene. We will certainly return when it is time to purchase our next vehicle.Thanks so much for taking the time to rate and review us on Edmunds, DandAChase! Pleased to hear everyone in sales and finance provided an enjoyable, informative and professional car buying experience and that you are loving your new Subaru! Your wonderful feedback and rating mean a lot to us and look forward to assisting you in the future! Take care and have a great rest of the summer in your new ride. Regards, Subaru of Keene
Winning the lottery
by susanmarie1 on 08/03/2018How rare it is to walk into a car dealership and find people who are genuinely helpful, who listen, and who personalize service. Jason embodies the best of what sales should be (modeling best practices in the 21st century), Adam is… professional and considerate, and Penny's efficiency and interpersonal skills are off the charts. Usually I'm there for service, this time it was for buying a new Crosstrek. Regardless, the stars align at this place.Susanmarie1, thank you for your kind review! We are happy to hear you had such a great experience with the team and will pass along your comments. Enjoy your new Crosstrek and we look forward to seeing you in sales or service next. Have a great rest of the summer! Regards, Subaru of Keene
Great Experience!
by jessamyn9 on 08/03/2018Thank you so much to Kathy Kelley for a great experience at Keene Subaru. I traded in my 2014 Crosstrek for a new 2018 Crosstrek - she made the process easy and fun. Very happy - thanks again!Hi Jessamyn9! We're so happy we were able to help you out! Pleased to hear you had the chance to work with Kathy in sales and that she was able to help you get a great deal on a new Subaru and provide you a fun and easy car buying experience along the way! Congrats again and have a great rest of the summer! We look forward to seeing you next! Regards, Subaru of Keene
Excellent sales person and gracious experience
by frianm1 on 08/02/2018This is our third purchase from Subaru of Keene and yet again we were ably helped by Kathy Kelly. The experience was not high pressure and totally informative. We are delighted with our new vehicle and the excellent financing experience.… When we picked up the vehicle everything went smoothly.Frianm1, thank you for your kind words and this wonderful review! We're happy you found our staff to be so supportive during your experience here at Subaru of Keene. Congrats again and have a great rest of the summer in your new ride! Regards, Subaru of Keene
Subaru of Keene is awesome!
by 5subaru on 08/01/2018This is my fifth lease with this dealership! Everyone here is super friendly and great to deal with. Justin and Penny, Anthony who retired, and now Kathy, Derrick and Adam! Thank you all!5subaru, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Keene! Enjoy your new ride and have a great rest of the summer! Regards, Subaru of Keene
Friendly Service, Best Subaru Dealership within 100 miles
by amullins on 07/21/2018This is the 3rd Subaru I have purchased at this dealership. There is a good reason why I keep coming back to this dealership to purchase my Subaru's! They rock with Customer Service! I had pre-ordered the Ascent early spring (which if… you're considering getting one, I would highly recommend getting this SUV!- Great for families, pets and those who enjoy outdoor activities)! I was also given the opportunity to preview the Ascent when they had a demo model at their dealership. They took the time to go over all of the features on the demo car. When it came to the purchase of this SUV they did work hard to try to be sure that myself and my family were happy. This dealership is over an hour away from us (as there are a few dealerships closer) but this dealership is worth the drive. Adam in finance was great! Also Thanks to Mike, Craig and Derek who also helped us get our Ascent. Adam was very kind and was able to get us the best financing rate! All of the staff were friendly. This dealership is also dog-friendly which is another great quality I love about Subaru. If you're looking to get into a Suabru in NH/VT/MA this is the place to go! Also, if you have recently purchased the Ascent or thinking about getting one, Subaru has a special offer to those who purchased/leased the Ascent. They have a Subaru Starlink Package with 2- 32GB i-pads, 2 Bluetooth Harmen Kardon Headphones, and 2 Otterbox cases. This package is well worth the cost and the sound quality of the blue tooth headphones are incredible! Your family members can be entertained while going on longer trips.Amullins, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us for your Subaru Ascent purchase! Congrats again and thank you for taking the time to rate and review us on Edmunds. We truly value your feedback and glad to hear we were well worth your commute! Have a great rest of the summer in your new ride and should any questions or concerns arise please don't hesitate to reach out. We're always happy to help. Regards, Subaru of Keene
Great dealership
by CCouture on 07/07/2018We had a great experience at Subaru of Keene. Friendly staff all-round, took the time to show us all they had to offer without the pushy salesmen. We loved working with Jason Kennedy he was the best!Ccouture, we're glad you had such a wonderful experience with us! Congrats again and don't hesitate to call or stop in with future questions or for regular vehicle service maintenance. Best, the team at Subaru of Keene
Customer Service at Its Best!
by thecadys on 07/02/2018I walked into the sales room of Subaru of Keene last Saturday knowing exactly what I wanted. I have owned two Imprezas, love them, and was looking to buy my third. I had done research on-line, knew the dealership had the car I was pretty… sure I wanted to buy on the lot, and all that was left was to test drive it - and, of course, get my trade-in value. Jason Kennedy approached me with a smile as I walked in, I told him what I wanted, and it was that simple! He never pressured me to "upgrade", never pressured me for anything. He respected me. Jason very patiently explained all the awesome safety "techy" features before taking me on a test drive so I could try them all out for real. I felt as if I was the only customer in that very busy salesroom. The sales manager, Derek, took the time to thank me for my being such a loyal customer, as did the finance person, Allan. When Jason and I came back from the test drive, the service department had evaluated my trade-in and the offer was more than I had anticipated. We all think our cars are worth more than those in charge of actually assessing that worth! But in this case, those folks thought my car was worth more than I did!! Because there were lots of people buying Subarus that particular day, there was a bit of a back up finalizing all the paperwork. Jason was so solicitous in making sure I was okay waiting. Everyone wants to feel valued and respected, especially when making a major purchase The basic premise of thoughtful, honest, gracious customer service is the cornerstone of any business; Subaru of Keene has nailed it!Thecadys, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Subaru of Keene! So pleased to hear everyone in sales and finance was a pleasure to work with and that you love your new Impreza! Congrats again and thanks again for being a loyal customer over the years! Have a great rest of the summer! ~ The team at Subaru of Keene
Great experience!
by lauraxcfh23 on 06/28/2018Tom McFeeley and the whole staff at Subaru of Keene helped us have a great experience in shopping for our new car. Everyone was supportive and friendly and helped us understand all of our options so we could make a well informed decision.… Before driving the new car off the lot, Tom took the time to show me all of the unique features of the car so that I felt well prepared and comfortable driving it right away. We couldnt be happier with our new Subaru Forester! Thanks to all!Hi Lauraxcfh23! Happy to hear Tom in sales was a pleasure to work with and was able to provide you and your family with such a positive car-buying experience! Congrats again on your new Forester and should you have any future questions or concerns regarding your vehicle, please don't hesitate to ask. We are always happy to help! Have a great rest of the summer! Regards, Subaru of Keene
Pleasentley surprised
by stevnmik on 06/17/2018I went to the dealership for a trade in estimate on my car , not really even planning to trade . Just wanted to see what they could offer to do for me . After talking with Tom McFeeley I felt comfortable and assured that he would do the… best possible deal that he could for me . One of the best experiences I have had with a sales person . Thank you Tom , and if you go to another dealership to work , please let me . I will look you up .Hi Stevnmik, we are very happy to have provided you with such a positive experience! Very pleased to hear Tom was able to get you a great offer on your trade-in and into a newer vehicle you love! Thanks again and please don't hesitate to reach out if there's anything additional we can do for you. Regards, Subaru of Keene
Great Job
by Number13 on 05/22/2018Dave was wonderful. He listened to what I wanted and was very patient. Everything went so smoothly.Great staff, great experience
by HughMacD on 04/23/2018My experience was in and out. There was no back and forth with pricing and trade value. Gave them a price I was willing to pay and they were able to meet it without any arguing. Very friendly staff. All very helpful. Go see Matt Verge for a… great salesman! Will continue to be a customer and will continue to recommend the sales and service departments.Excellent Experience
by Harriet on 04/10/2018We had done a considerable amount of research into our options for our next car and Suburu was at the top of the list. We had the good fortune to have Mark LaValley as our sales person. He is extremely knowledgeable about all of the… Suburu cars. More importantly, he has excellent people skills. He is a careful listener and respected our desires for what we needed in our next car. And, when we discussed financial options, he made the deal work. We were extremely pleased with him.Great salesmanship
by Dave71943 on 04/04/2018Subaru of Keene made purchasing a new car easy. I first looked on their website to compare models and look at their available inventory. Obtaining a quote for my trade triggered a phone call from the dealership inquiring if they could… answer any questions or show me any of their new vehicles. When Mark (salesperson) called he answered several questions I had and we set up an appointment to meet and test drive a new vehicle. Working with Mark was a pleasure. We first test drove a vehicle, then back at the dealership he answered all of my questions concerning that specific model. He also walked me through my options for purchasing a new vehicle, from financing and trade-in to available accessories and options. He was low key, no pressure, a real pleasure to work with. At no time did I feel that I was being forced into a deal. I feel that the final arrangements we made to purchase this new vehicle were fair to both me and the dealership. The day after I purchased the vehicle I realized that I had left my E-Z Pass transponder in the vehicle I had traded. When I called the dealership they said they would retrieve it. The next day when I went to pick it up, Mark had the transponder waiting for me. No hassle, no problems! What a relief. Would I purchase another vehicle from Subaru of Keene and request Mark as my salesperson? You bet I would. Obviously I have not had a chance to try out their service department yet, but if it is as good as the sales department, this is going to be a long lasting relationship.Dave71943, your wonderful feedback and rating mean a lot to us. Hope this finds you well and still enjoying your Subaru. Best, Subaru of Keene
My new car experience
by nhatchett on 02/27/2018I would highly recommend Keene Subaru when wanting to purchase a car. I have purchased a used and a new car from them in the last six years. I can say they are very nice to deal with and I believe the service department is very efficient.… I would not hesitate to buy from them again. One last note on my salesperson Kathy Kelley was very helpful with and questions or concerns I had.great experience
by ReillyP on 02/23/2018Kathy Kelley at Subaru of Keene was so professional. We wanted a great vehicle at a terrific price. We got both with our Subaru Outback touring. Kathy was honest, fair, and responded to all our concerns promptly. She is incredibly… knowledgeable about the products she sells and is a fabulous teacher, guiding my husband and I through the maze of electronic gadgets that come with the car. We couldn't be more pleased.Highly recommend this dealership
by susan165 on 02/23/2018Bought a second car from Kathy Kelley. She is a no pressure very knowledgeable and personable sales person. Highly recommend herSusan165, thank you for your kind words and this wonderful review! TAke care and hope this finds you enjoying you still enjoying your Subaru. Regards, Subaru of Keene
First Rate Sales and Service
by SubaruWoman on 02/01/2018Very pleased to have just bought my second Forester from Subaru of Keene. Worked with sales person Kathy Kelley, whose knowledge, communication skills and sense of humor made the purchase experience pain free, and I got exactly the car I… wanted at a fair price with a reasonable trade in on my old Subaru. Can't say enough about Kathy's attention to detail and devotion to her customers. Highest praise, too, to Service Manage Justin Tyler, who is a knowledgeable professional, always willing to go the extra mile for a customer. I will always buy my cars from them and will only have my cars serviced there.
Subaru Crosstrek
Subaru Forester
Subaru Outback
Lifetime Powertrain Warranty with every new vehicle purchase.
Community-minded. We donate and volunteer with over 75 local charities and non-profits every year, with great emphasis on the Monadnock United Way, The Keene Community Kitchen, The Monadnock Humane Society, THe Keene Family YMCA and more!
Customer-Oriented. We strive for 100% Customer Satisfaction and pride ourselves on providing a no-pressure shopping environment allowing for a more professional, education-based and upfront approach to the car buying process.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Automated Car Wash
Stevesreview, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Keene! Take care and we look forward to assisting you next! Regards, Subaru of Keene
by fentondealerkv on 10/24/2018