Customer Reviews of Merchants Auto
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The following reviews are more than two years old. They are not included in the overall rating.
3 sales reviews
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a five star
by sphb2001 on 04/10/2017I gave a 5 star we were greeted and taken care of right away by Mark Chartrand he gave us excellent service. My son bought his first car at merchants auto, mark listened to as what he could afford and told us about a program they started… was awesome seeming my son had no credit. I would recommend merchants to anyone, clean comfortable, and great services. I cannot thank merchants, and Mark Chartrand enough for the great services we received. :)Great dealership with quality vehicles!!
by jenplus4 on 10/22/2013updated 08/19/2025Merchants did a great job in helping me get into a vehicle I can afford that is almost new. Even with not so good credit, they made me feel important.Excellant Customer Service !
by kathym7 on 02/11/2014updated 08/19/2025I just purchased a used car in December 2013. The sales person listen to me as to what I needed and could afford. I bought the first car he drove down to show me.. It was exactly what I needed. I was impressed on how he didn't try to up… sell me into a car that was above my budget , as so many other dealerships have done in the past. I have gone to at least 4 other dealer ships. I explained to Steve D., I don't have time to waste. Please, this is what I want, this is what I can afford. Even though I was approved for a 500.00 a month Payment he brought me down a car that was 280.00 a month . this gave me room to be able to get the extended warrantee with out breaking the Bank !! Now the thing that really impressed me too....Today February 11, 2014, I had issues with my power steering. I know it was a used car and expected things may happen. The service guys took it in right away. even though it was Past the 30 day regular warrantee...Merchants did the right thing and took care of the car. I truly recommend going to Merchants Auto for a used or new car. from the sales floor to service dept. they have great customer service. If you go there,,,ask for STEVE DUDLEY !! please let him know Kathy M. Sent Ya !!
Nissan Rogue
Chevrolet Malibu
Nissan Altima
Kia Soul
Videos
About our dealership
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Television
- Vending Machines
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
You're 100% correct; we truly care about our customers and believe they are our number one asset. It's encouraging to know you enjoyed your time spent at our dealership and we greatly appreciate the 5-star review. Should you run into any issues with your new vehicle or have any other questions, please know you have trusted friends at Merchants Auto! Many thanks, Marcus Luce General Sales Manager
by merchantsauto on 10/23/2013