Customer Reviews of Planet Nissan
Amazing staff!
byon 02/28/2018
Kevin is amazing! Very nice guy. Kevin made sure I got my deal completed and that I was satisfied in my new Altima. Thank you so much! Thanks to Sid too he helped me as well.
Worst Place in town - Old Styple Vegas Ripoff
byon 10/03/2017
Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest dealership. Don't buy a car here, and for God's sake don't use their service department. Every interaction with this place I was told one thing and then something else after the fact. I called this location for a minor repair of a plastic motor shield that goes under the motor. When I called, the service agent told me the parts would be $150, but just in case, come in for an estimate. I did, all of a sudden the parts were $480. I wanted it fixed so I went ahead and the service rep that we should order them. He told me the repair would take an hour to an hour and a half and the installation charge would be $100 to $150 and take about an hour to an hour and a half Got to the parts department, and the parts guy said, "What do you need?". The whole point of going for the estimate was to have them tell me.... I'm not a mechanic. Zero communication between the service and parts department. The parts guy said the parts would be in the next day and they would call to schedule the service. Five days later, when I had heard nothing, I called them and the parts had been sitting there. I went to schedule the repair, and the agent on the phone set the appointment and mentioned the service charge would be $380 dollars. What?????? I went in for a quote and the service rep wrote nothing down, put nothing in the computer. Took a half an hour to get it straightened out. Arrived the next day on time for the appointment, and the finished FIVE AND A HALF HOURS LATER. "Gee, it was busy" was all they had to day. Didn't seem to care a bit that I had a major surgery in the morning the next day and the extra three and a half hours I was stranded in the dealership waiting completely robbed me of the time I had left to take care of major issues that I needed to complete before the surgery. Their general attitude was "gee, too bad, so sad". When the car came out, there half of the promised repair had not been completed. By that time I had to leave so had then note the problem on the invoice, which they did, along with verbal promises to fix it when I recovered from the surgery. Finally got there today, and all the service department management was tied up with a warranty audit.... whatever that is. Whatever it is, it was clearly more important to their management than CUSTOMER SERVICE, so I instead got to talk to the "shop foreman", who refused to honor any of the commitments they had made to me. "Too bad, so sad........" should be the motto of this agency, and hung next to the other which should be : "Take as much money from the sucker ('err customer) as you can, even if you have to lie to get it, and then do as little as possible as smugly and dismissively as you can. AGAIN, RUN, DON'T WALK AWAY FROM THIS DEALERSHIP!!!!. Don't buy a car or do service with them. In my opinion, this place represents the worst of Las Vegas and clearly has the old style "MOB" mentality of separate the suckers from their money.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Service
byon 08/25/2017
Very friendly & timely, waited for my car and they made sure I didn't have to wait too long. Customer service was excellent.
- Recommend this dealer? Yes
Exceptional Service Advisor
byon 06/20/2017
Just wanted to take a minute to let you know that Ken Vontalge is an outstanding representative of Planet Nissan and an exceptional Service Advisor. I've bought three new Nissans from Planet Nissan over the past 8 years, in large part because of their dependability. On those occasions when I need to get an oil change, scheduled maintenance, or a repair, Ken is always there to assist me. He keeps me updated on the status of my car whenever I've needed to leave it overnight and has arranged a loaner car for me. If I have questions, he provides straight answers and never keeps me waiting. It's this kind of service that keeps me a Planet Nissan owner and a completely satisfied customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Salesman
byon 05/14/2017
I would like to thank Pablo de la Cueva for his service and time by helping me in the purchase of my second car, with Planet Nissan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 05/13/2017
We were first time car buyers, mike bata really helped us out, got us all information we needed and we left with exactly what we wanted !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
darling1506
byon 01/11/2017
Very nice Atmosphere and Customer Service. Jordon was very nice and accurate with his information, the price could have been a little cheaper, the labor cost is too much.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
You guys are great!
byon 01/09/2017
Fast friendly service every time! Chris is always helpful and friendly and always calls me when my vehicles are ready. I really appreciate that. Thanks again
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/09/2017
I decided to leave my car and have someone pick me up, so Ken went ahead and fixed the recall on my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/08/2017
I always get good service from the dealership. The service rep is fantastic and I really appreciate the hard work that he puts in. He always make you feel like you are a priority even though he is busy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/08/2017
Friendly people. Jon did great job understanding my needs. Wants. Best thing was he got me a deal I could afford
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lavinia Levy
byon 01/07/2017
My sales man John was awesome and so was Lee. This was my 2nd time at there buying a car and Lee recognized me right away and even remembered my moms name when she had to co sign for me. He immediately jumped in to help John and make sure my husband and I were taken care of. They both genuinely cared and weren't pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Planet Nissan
byon 01/07/2017
Extremely professional. Great all around experience at Planet Nissan. Highly recommend Planet Nissan for service of your Nissan vehicle. Awesome service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Definitely a great place
byon 01/06/2017
Ken was great, offered me a rental right away when he knew it was going to be a long wait. Always called when he said he would to deliver updates.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome
byon 01/05/2017
Whole process was stress free salesman Donald Plain was awesome, and our Finance guy was awesome as well,overall 4th vehicle we have purchased from Planet Nissan and probably won't be the last.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service at Centennial Nissan
byon 01/05/2017
From the time I made my appointment over the phone for service with "Jordan", this process was excellent. At Nissan, we met "Jordan Blankmeyer " in person and he handled all the issues we had. In all my 85 plus years, I have never had such a competent, professional and kind service person as Jordan was to me and my wife. (I had to cancel my prior appointment because I had a stroke). He really went out of his way to be so kind to us and reassured us that he would "take care of everything". And he certainly did. He is the very best example of a great employee who interacts so well with customers. He deserves to be recognized for excellent skills and service. We really appreciate the way he took care of us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service
byon 01/04/2017
I like that Im always asked if I want a car wash, and they seem to care about my vehicle like the way I care about it. Also, Heath takes time to make sure I am happy and calls me in a reasonable amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome
byon 01/04/2017
The guy who helped me was amazing. He got me in and out in no time. He is always there for me. When I come in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/04/2017
Present people .easy to work with. They treat u right. Always willing to answer your questions .there always available. Great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a new car at Planet Nissan
byon 01/04/2017
Liked the the salesman worked with me on negotiating a deal that worked for me so I walked away satisfied with a monthly plan that works for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car sales guy hands down!
byon 01/03/2017
The sales associate was the best car guy I ever worked with (Art Amparano) Never felt pressured or manipulated, the experience was amazing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments