Customer Reviews of Planet Nissan
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Horrendous Service
by John Hallett on 04/10/2024My worst experience ever with a dealer service department. I had just purchased the truck a few days earlier and found I had 1 or more blown fuses and my climate controlled seats didn’t work.. I decided to take it to Planet Nissan because… I couldn’t access one of the fuses and accepted I’d have to pay the $180 diagnostic because I wanted get a thorough inspection. That didn’t happen. When they finished the first time, they failed to check the seats. The second time they finished I noticed the inspection report found no issues and had no recommendations for a vehicle with 137,000 miles. It said my tires were good when my next stop was for new tires as the tread was below minimums and worn unevenly. They took the vehicle back a third time. This time the report showed I needed new tires and recommended I get an alignment (surprise) along with several fluid exchanges. By the time I left, nearly 6 hours had passed. After getting my tires replaced, I went for an alignment with a shop I trust. Almost immediately, they took me back and showed me all 4 brakes were shot. Planet Nissan said they were fine. Clearly, Planet Nissan did not inspect my vehicle. To add insult to injury, my trailer lights still didn’t work. My mechanic replaced that fuse for free and gave me a spare. I feel like Nissan robbed me of $180. HORRENDOUS SERVICE!!!!
The following reviews are more than two years old. They are not included in the overall rating.
221 service reviews
Beware!
by yen on 03/08/2023I was informed my vehicle needed additional work to include replacement of cracked shock/suspension bushings and replacement of the drive belt that was reported to be dry and cracking. I took my vehicle to another mechanic for a second… opinion on the recommended services noted by this dealership and that mechanic showed me those items listed as "critical" repairs were not needed. He took photos under my car of the bushings and compared them to the photos uploaded by Nissan's service department; the mechanic was certain the photos shared by Nissan were not of my vehicle. Mine are not nearly as worn and damaged as the ones provided by Nissan in their list of items requiring "immediate attention." I was also shown my drive belt by this other mechanic and it is in no way dry nor is it cracking anywhere. I am infuriated the dealership would make up work that is not needed and charge over $2500 to complete it. I will never return to this dealership for service work nor to purchase another vehicle and I am sharing my experience widely for everyone I know to be aware of the predatory nature of this business!Worst service department I’ve ever dealt with
by Dan on 07/29/2022Planet Nissan service department the worst customer service and customer service I’ve ever experienced with a business. Do not take your vehicle here. The service manager Frank is horrible, he will lie and blame the customer when the… service department breaks or damages something on your vehicle.Value your vehicle and life!
by Yolanda Hollins on 04/18/2022Took my vehicle in for repair in November, a additional repair was done at that time which was found by the technician and ever since I've been hearing a rubbing grinding noise that cannot be found. Trying to resolve the situation I got the… run around. Soon after that I hear terrible noise coming from under my hood now it's the fan. My vehicle only has 56,600 believing a tool was left under my hood from the previous work. I took it in explained the problem as well as my battery was checked and indicated that it was reading low, I asked to see my parts after the work was completed I was totally ignored and my battery was not checked. In between the issues stemming from November and forward I contacted the BBB. A Frank call's and gives me an appointment to come in now they're saying it's my brakes making the noise 5 months later although I just did the brakes in September before the noise started in November after the work Planet Nissan did, but I was told (the brakes and rotors are not bad enough to change right now you just have squeaking and that's what's making your steering wheel shake) I never told them my steering wheel was shaking? Took it to someone that only does brakes nothing wrong with pads or rotors green light on that. Battery under warranty they replaced it and didn't properly install the negative cable when driving on the highway to California the dashboard and radio went in and out making popping noises. Growing up with Mechanic's I have to look the next day because it's dark. I can't unlock my car because of the battery connection I open it with the key the negative cable is completely loose and can't be tightened for whatever reason and the service department is closed on Saturdays at Nissan without an appointment. My life is worth more than a car but when you put trust in a company that is supposed to service a customer with quality work at Premium cost this is not the place. I am appalled, angry and disappointed to the point where I don't even want to drive my car anymore because I don't know what might happen next because Planet Nissan doesn't want to own up to their mistakes that one day cost someone their life.Andrew Brack Thank you very much !
by Thx on 05/09/2019Just wanted to say thank you Andrew Brack for helping me get my air conditioner fixed! I thought I was going to have to spend hundreds of dollars in repairs but Mr Brack resolved my issue with my Nissan Versa 2013 in minutes and did not… charge me anything! Thank you so very much Planet Nissan for the professional service done by Andrew!Shoddy work and untrustworthy
by Alyson on 11/15/2018updated 11/21/2018The service department here has steadily gone downhill over the past 5 years. They used to be good; slow, but good. Now they are slow and do shoddy work. I brought my car in and ask to get all the brakes replaced. They told me they… replaced the brakes, but 3 months later I was having brake issues. Took my car back and I was told that they only replaced the front brakes. The receipt did show that was all I paid for, so I should have checked that what they were telling me was true, but it's still not acceptable that they lied and said they had replaced all the brakes. I had to bring my car back a couple weeks later because they were wobbling. They told me that the rotors needed to be turned. I’m not sure why this wouldn’t be done at the time of replacing the brakes, even if it was an additional charge. Let me know it needs to be done, tell me the cost, and after I approve the cost, turn the rotors. Not a novel concept. After the brakes fiasco, I considered never coming here again, but I didn't know a good mechanic, so I brought my car in again about 8 months later for a shaking issue. The service department replaced the rack and pinion and power steering pump. I drove it off the lot and there was a loud knocking noise every time I turned the wheel. I drove right back to the dealership and was told that they used an after-market power steering pump to save me money. They didn’t ask me if that’s what I wanted, nor did they perform a test drive of the vehicle after working on it. They replaced the after-market pump with a Nissan pump, and the knocking got less noticeable, but was still there. I brought my car back again and they said they would make sure everything was tightened. When I could still tell there was something wrong, I brought my car in a 3rd time. This time, the mechanic drove the car, I was in the passenger seat, and the service clerk was in the back seat. The mechanic drove over a dip in the road and my car made a normal noise for going over a dip. The mechanic said, “Is that the noise?” and started laughing. I told him, no that wasn’t the noise and that I didn’t appreciate being made fun of. He did the same thing on the next dip he drove over. This time I went off on him for being rude. I told him that I know my car and I know there’s something wrong with it. We finally drove around a smooth parking lot and I pointed out the noise and how you can feel it in the steering wheel. After getting back to the dealership and waiting over an hour, they told me that it was a strut that would need to be replaced in 6 months or so, and that I could feel it now because all the parts it connects to are new. I swore at this point to never return to Planet Nissan, not for service or to purchase a car. I knew there was something else wrong, but they wouldn’t give me any credit. About 3 months after this, my power steering failed. I took my car to a different mechanic. He took the entire power steering system apart and said that it must be a faulty rack and pinion. The rack and pinion was still under warranty, so he told me he would put the car back together and I could take it to Planet Nissan to get it replaced. I wasn’t happy with the idea of taking it back there, but I said yes to this solution so I could save the cost of another rack and pinion. The mechanic put the car back together, and it suddenly drove just fine. No knocking noises, no power steering issue, nothing wrong. This has me totally convinced that they installed the parts incorrectly and didn’t even check to see if there was a problem when I brought my car back in. I’m not sure if they didn’t believe me because of my gender, or if they treat everyone with that kind of attitude, but either way it is not okay, and clearly someone is cutting corners or doesn’t know how to do their job.Shoddy work and untrustworthy
by Alyson on 11/15/2018The service department here has steadily gone downhill over the past 5 years. They used to be good; slow, but good. Now they are slow and do shoddy work. I brought my car in and ask to get all the brakes replaced. They told me they… replaced the brakes, but 3 months later I was having brake issues. Took my car back and I was told that they only replaced the front brakes. The receipt did show that was all I paid for, so I should have checked that what they were telling me was true, but it's still not acceptable that they lied and said they had replaced all the brakes. I had to bring my car back a couple weeks later because they were wobbling. They told me that the rotors needed to be turned. I’m not sure why this wouldn’t be done at the time of replacing the brakes, even if it was an additional charge. Let me know it needs to be done, tell me the cost, and after I approve the cost, turn the rotors. Not a novel concept. After the brakes fiasco, I considered never coming here again, but I didn't know a good mechanic, so I brought my car in again about 8 months later for a shaking issue. The service department replaced the rack and pinion and power steering pump. I drove it off the lot and there was a loud knocking noise every time I turned the wheel. I drove right back to the dealership and was told that they used an after-market power steering pump to save me money. They didn’t ask me if that’s what I wanted, nor did they perform a test drive of the vehicle after working on it. They replaced the after-market pump with a Nissan pump, and the knocking got less noticeable, but was still there. I brought my car back again and they said they would make sure everything was tightened. When I could still tell there was something wrong, I brought my car in a 3rd time. This time, the mechanic drove the car, I was in the passenger seat, and the service clerk was in the back seat. The mechanic drove over a dip in the road and my car made a normal noise for going over a dip. The mechanic said, “Is that the noise?” and started laughing. I told him, no that wasn’t the noise and that I didn’t appreciate being made fun of. He did the same thing on the next dip he drove over. This time I went off on him for being rude. I told him that I know my car and I know there’s something wrong with it. We finally drove around a smooth parking lot and I pointed out the noise and how you can feel it in the steering wheel. After getting back to the dealership and waiting over an hour, they told me that it was a strut that would need to be replaced in 6 months or so, and that I could feel it now because all the parts it connects to are new. I swore at this point to never return to Planet Nissan, not for service or to purchase a car. I knew there was something else wrong, but they wouldn’t give me any credit. About 3 months after this, my power steering failed. I took my car to a different mechanic. He took the entire power steering system apart and said that it must be a faulty rack and pinion. The rack and pinion was still under warranty, so he told me he would put the car back together and I could take it to Planet Nissan to get it replaced. I wasn’t happy with the idea of taking it back there, but I said yes to this solution so I could save the cost of another rack and pinion. The mechanic put the car back together, and it suddenly drove just fine. No knocking noises, no power steering issue, nothing wrong. This has me totally convinced that they installed the parts incorrectly and didn’t even check to see if there was a problem when I brought my car back in. I’m not sure if they didn’t believe me because of my gender, or if they treat everyone with that kind of attitude, but either way it is not okay, and clearly someone is cutting corners or doesn’t know how to do their job.Car fix
by Prettygurl312rhodes on 10/26/2018updated 11/01/2018I went in to get my car checked out to see what was wrong with my car. My breaks was squeaking and my tires needed air. I got helped from Joshua Youngblood, he took very good care od me and my car, he explained everything that was wrong… with my car. He had great customer service, a great attitude and cared about how my day went. He made my day great. The whole staff was great.car maintenance
by JessieHernandez on 08/25/2018i would like to personally thank Ken Voltage for being so professional in dealing with my 2 Nissan Altima he always make sure that he provide 5 star service.Worst Place in town - Old Styple Vegas Ripoff
by 10-3-2017 on 10/03/2017Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest dealership. Don't buy a car here, and for God's sake don't use their service department.… Every interaction with this place I was told one thing and then something else after the fact. I called this location for a minor repair of a plastic motor shield that goes under the motor. When I called, the service agent told me the parts would be $150, but just in case, come in for an estimate. I did, all of a sudden the parts were $480. I wanted it fixed so I went ahead and the service rep that we should order them. He told me the repair would take an hour to an hour and a half and the installation charge would be $100 to $150 and take about an hour to an hour and a half Got to the parts department, and the parts guy said, "What do you need?". The whole point of going for the estimate was to have them tell me.... I'm not a mechanic. Zero communication between the service and parts department. The parts guy said the parts would be in the next day and they would call to schedule the service. Five days later, when I had heard nothing, I called them and the parts had been sitting there. I went to schedule the repair, and the agent on the phone set the appointment and mentioned the service charge would be $380 dollars. What?????? I went in for a quote and the service rep wrote nothing down, put nothing in the computer. Took a half an hour to get it straightened out. Arrived the next day on time for the appointment, and the finished FIVE AND A HALF HOURS LATER. "Gee, it was busy" was all they had to day. Didn't seem to care a bit that I had a major surgery in the morning the next day and the extra three and a half hours I was stranded in the dealership waiting completely robbed me of the time I had left to take care of major issues that I needed to complete before the surgery. Their general attitude was "gee, too bad, so sad". When the car came out, there half of the promised repair had not been completed. By that time I had to leave so had then note the problem on the invoice, which they did, along with verbal promises to fix it when I recovered from the surgery. Finally got there today, and all the service department management was tied up with a warranty audit.... whatever that is. Whatever it is, it was clearly more important to their management than CUSTOMER SERVICE, so I instead got to talk to the "shop foreman", who refused to honor any of the commitments they had made to me. "Too bad, so sad........" should be the motto of this agency, and hung next to the other which should be : "Take as much money from the sucker ('err customer) as you can, even if you have to lie to get it, and then do as little as possible as smugly and dismissively as you can. AGAIN, RUN, DON'T WALK AWAY FROM THIS DEALERSHIP!!!!. Don't buy a car or do service with them. In my opinion, this place represents the worst of Las Vegas and clearly has the old style "MOB" mentality of separate the suckers from their money.Great Service
by Jessalyn on 08/25/2017updated 09/12/2017Very friendly & timely, waited for my car and they made sure I didn't have to wait too long. Customer service was excellent.Exceptional Service Advisor
by FM on 06/20/2017Just wanted to take a minute to let you know that Ken Vontalge is an outstanding representative of Planet Nissan and an exceptional Service Advisor. I've bought three new Nissans from Planet Nissan over the past 8 years, in large part… because of their dependability. On those occasions when I need to get an oil change, scheduled maintenance, or a repair, Ken is always there to assist me. He keeps me updated on the status of my car whenever I've needed to leave it overnight and has arranged a loaner car for me. If I have questions, he provides straight answers and never keeps me waiting. It's this kind of service that keeps me a Planet Nissan owner and a completely satisfied customer.darling1506
by darling1506 on 01/11/2017updated 01/20/2017Very nice Atmosphere and Customer Service. Jordon was very nice and accurate with his information, the price could have been a little cheaper, the labor cost is too much.Thank you for your review. We are glad to hear that Jordon was very nice and efficient during your visit with us. We look forward to working with you again in the future. Best, Planet Nissan Team
Service
by Mradallen on 01/08/2017updated 01/20/2017I always get good service from the dealership. The service rep is fantastic and I really appreciate the hard work that he puts in. He always make you feel like you are a priority even though he is busy.Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Planet Nissan Team
Oil change
by njsteger on 01/09/2017updated 01/20/2017I decided to leave my car and have someone pick me up, so Ken went ahead and fixed the recall on my vehicle.Thanks for the great rating and review. We are pleased to hear that everything went well for you. Best, Planet Nissan Team
You guys are great!
by Neli702 on 01/09/2017updated 01/20/2017Fast friendly service every time! Chris is always helpful and friendly and always calls me when my vehicles are ready. I really appreciate that. Thanks againThank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chris is always helpful and friendly during your visits. If you have any questions, please don't hesitate to reach out to us again. Best, Planet Nissan Team
Earth to Planet
by Sonja_A01P on 01/03/2017updated 01/17/2017Friendly, honest and courteous service. Mike my service associate is wonderful as always. I am looking forward to my next visit.Thanks for your perfect review. We're glad to hear that our team was friendly, honest, and courteous. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Planet Nissan Team
Oil change
by Salvador12345 on 01/04/2017updated 01/17/2017Present people .easy to work with. They treat u right. Always willing to answer your questions .there always available. GreatThanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Planet Nissan Team
Good Service
by 1Mathieu1 on 01/04/2017updated 01/17/2017I like that Im always asked if I want a car wash, and they seem to care about my vehicle like the way I care about it. Also, Heath takes time to make sure I am happy and calls me in a reasonable amount of time.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to visit us if you need anything else. Best, Planet Nissan Team
Definitely a great place
by JeffSP35 on 01/06/2017updated 01/17/2017Ken was great, offered me a rental right away when he knew it was going to be a long wait. Always called when he said he would to deliver updates.We are truly grateful for this awesome review! We are thrilled that Ken was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Planet Nissan Team
Planet Nissan
by JordanB0809 on 01/07/2017updated 01/17/2017Extremely professional. Great all around experience at Planet Nissan. Highly recommend Planet Nissan for service of your Nissan vehicle. Awesome service department.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Planet Nissan! If there is anything else we can do for you just give us a visit! Best, Planet Nissan Team
About our dealership
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (11)
- English
- French
- Bosnian
- Arabic
Thank you for this great review! Ken is truly an exceptional employee and we appreciate him for giving you a great experience. Best regards, Planet Nissan Team
by planetnissan on 06/23/2017