Customer Reviews of AutoNation Volkswagen Las Vegas
Review type:
Stress-free, awesome car buying experience
Service
by Litewolf on 06/22/2023Quick in, quick out. Not the cheapest but not bad for a dealership. Always good work and friendly staff. Enjoy having them as my dealership.Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service for recall and oil change
by Lot 4 You on 06/14/2023Customer service was wonderful! Ask for Jeffery! He will take good care of you ; )Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Purchasing a new car
by PurchaserGR on 06/06/2023Wonderful experience, sales team were kind and helpful in everyway. Made my new purchase a breeze.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer
by Mr. Oleg on 05/25/2023Great deal! Fast and professional service! THANK YOU!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
lessee
by stokmktmoron on 05/23/2023Abbas is the finest and most decent person i have dealt within the automobile industry. He KNOWS everything about the vehicle and matches one for perfect use. This is my second VW via AutoNation and Abbas and I give him and the dealership… in Las Vegas 5 StarsHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by 1Cent74 on 05/21/2023Took my car in for an oil change and a complaint of a noise that started after previous work done. Connor was amazing! So friendly and helpful. They found the noise and have ordered the part (appt is in a couple days to replace), oil change… was done and my car was returned clean.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Auto Nation Volkswagen Are Thieves
by No2Volks on 05/19/2023Would never never and recommend anyone to purchase car from this dealership. We bought bran new 2023 Atlas and month in we are driving with our kids the right tire pops making a left turn🤷🏻. Called the salesman left detailed message… never returned call. Called the service department and rather helping they asked did you tire protection. We did not they advised to call our insurance. If it was flat tire I would understand but it popped. They sold us car with bad tires. They said nothing they could do. Just beware of this dealership. We are going to trade it for something else now.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Maintenance Service
by Tatiana on 05/16/2023My experience was great with Jeffrey. He was very sweet, funny and overall great personality.Hello Tatiana, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Volkswagen Tiguan
by K D B162817 on 05/08/2023They always help me get my cars together when I’m not sure what’s wrong. They are so kind and understanding and friendlyHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Conner
by TamikaM on 05/06/2023Conner and his manager are the best! We have had many issues with our vehicle that we purchased from a non Volkswagen dealer and we have had to bring our vehicle in to them so many times. They have gone above and beyond to take care of us… with exceptional customer service everytime! If you are looking for great service, please go see Conner and his team!!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Ms
by Pfavela18 on 04/26/2023Roger at Auto Nation Collision kept me informed throughout the whole process.Hello, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
VW Mandatory Recall
by Ghost13 on 04/19/2023The major issue is the disconnect between the VW Corporate communication and what can be done locally. My ID.4 is subject to a software update and a battery change. The communication from VW was sporadic and unclear as to how quickly this… could be accomplished. I made an appointment, expecting that everything could be done at one time, but in fact, the local dealer needed to keep the car for several days because they could only perform one software update per day, and several other people were ahead of me. Then, when the update was finished, I was told I'd have to bring the car back for the battery change, as they did now have any batteries on site. I do not blame Auto Nation for this, as they are obviously not being adequately supported by VW in their capabilities to deliver appropriate service.Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Department
by bodelldavid on 04/19/2023Went in for an oil change, by appointment, and was told all of a sudden my car needed 4 hours worth of work done to it, so to the point I had to only do the oil change and make a 2nd appointment for the 2nd step and will have to make a 3rd… appointment for the other item, I feel you should give people a heads up when extra work, like recalls for software update, so your guests can make arrangements for other transportation since you no longer offer rides or loaner vehicles.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (702) 605-5802. We'd appreciate the chance to make your experience a positive one.
Excellent customer service
by Bonnie B on 04/17/2023Igor was extremely helpful and found me the car I wanted! My entire experience was smooth, fast and enjoyable! I highly recommend this dealership.Hi Bonnie, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Las Vegas. We appreciate your recommendation of AutoNation Volkswagen Las Vegas and we hope to be of service again in the future.
Amazing Customer Service
by KarlaMS on 04/17/2023I worked with two service advisors because of my availability and both did amazing. They were very helpful when it came to making decisions and explained what my car needed in a way I understood.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Bruce G on 04/15/20231st time at this dealership everything form customer service to sales experience was easy and comfortable Derek made my whole transaction enjoyable and provided stellar customer service would highly recommend if you looking for a VW.Hi Bruce, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Got a new Atlas
by Kenjiro on 03/30/2023Derek from AutoNation Volkswagen was so helpful from the first time we spoke, text messaging until we finish the transaction of the new car A++Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Going to the dealer for service doesn't have to cost you an arm and a leg
by Ken May on 03/29/2023Great all the way around. I worked with Raymond Shapiro and I have to say the service center staff is very honest, not looking to overcharge, and makes sure everything my vehicle has everything it needs in terms of service.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Stellar Service Dept.
by hazyhead22 on 03/27/2023I've been coming to autonation VW for service since 2010 and I wouldn't take my VWs anywhere else. They know my cars, have great communication and customer service, are transparent in costs and timing and always go above & beyond.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Very Satisfied
by Satisfied on 03/15/2023Excellent customer service and professional staffHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Val Bolbea on 03/14/2023Very good quality and professionalHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Volkswagen Atlas
Volkswagen Jetta
Volkswagen Tiguan
Volkswagen Taos
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Rene, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Destiny Jarvis on 04/18/2024