Customer Reviews of Audi Las Vegas
Review type:
Autonation Lifetime Battery replaced
by flying audi on 05/21/2025Somehow the purchase was not in their system. After I showed them the receipt from 5 years ago, they promptly processed the request and the dead battery was replaced.A heartfelt thank you
by Jsonpnsky on 03/05/2025I had to bring my Q5 in for servicing and found out that it needed about $2500 in repairs, Rodolfo- my service provider, was professional and very intuitive. He went far and beyond to make sure that I had a loaner and also texted me through… the whole process until I returned to pick up my Q5 a fee days later.Hi, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Feel free to stop by if you ever need any more help.
Review of service at Audi W Sahara
by Kristie on 02/13/2025I received the recall on my tires and reached out to Audi, I immediately spoke with Curtis Maldonado in Service and from the beginning he was amazing. His professionalism, attention to detail and follow up were all above and beyond. He… answered all my many many questions and even when the job was done he checked up . He definitely deserves more than 5 stars . Curtis represents everything a company should want in an employee and Audi is very lucky to have him.Hi Kristie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
E-Tron 40k Maintenance
by Sam E-Tron on 02/10/2025The 40k maintenance work would take 5-8 hrs to complete. My advisor Wido provided me a loaner vehicle to use while the EV is at the shop. He also follow thru with updates and answered all of my inquiries.Hello Sam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
by Mitchell on 02/05/2025The service I received was excellent.. Madelynne Pope checked me in, reviewed the service and ensured that the work done was quality and to my satisfaction.Hello Mitchell, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. If you ever need help, just give us a call. Happy motoring!
Dangerously Negligent, ZERO Integrity.
by KatieLV702 on 12/23/2024IF YOU DONT DONT LOOK RICH OR YOUR CAR ISNT THE TOP OF THE LINE NEWEST MODEL.. GO ELSE WHERE. DANGEROUSLY NEGLIGENT. Wish there was a ZERO STAR option. My vehicle had a dangerous safety recall, and needed a full diagnostic. I was… called to raplace the battery... and two weeks later "come pickup your car." Reviewed invoice, never given any reccomendations besides what had been done, in writing or other communication. $1000 later, I got LESS than TWO MILES away and my engine completely shut off. Barely coasted into a parking lot. Called and was left waiting for 2 hours for a return call and return tow. Dealership is currently trying to find documentIon that I declined reccommended repairs. Lies which are not provided on the invoice. These guys do not have any integrity, and dont care about vehicles or customerz that cant spend $$$. Dont provide full diagnotics, which for $200+ should be no problem. Will update.Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Oil change
by Alexandra on 12/06/2024updated 12/13/2024Great experience…quickly done, video sent of what was done and left with a clean freshly washed vehicleWe are pleased to hear you had such a positive experience with us, Alexandra! Don't hesitate to call us if you ever need anything. Be safe on the road!
Above and beyond
by Kespchgr on 05/30/2024Wido was so helpful, understanding and prompt with everything from day one until I picked up my car. Everything and everyone at Audi Las Vegas changed my perception of how a dealership handles their customer service.Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service visit
by Audi rsq on 05/23/2024Kevin did a nice job getting my car serviced, and getting it back to me in a timely manner.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Always professional service
by India Smith on 05/05/2024Always good service, Always professional, Always available to answer questions.Hi, we appreciate you taking the time to leave us a response, India! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service inspection
by Lalahix on 04/29/2024Steven was great! Communicated excellent & very easy to talk to!Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Audi Las Vegas is great!
by Suzanne on 03/07/2024Audi Las Vegas lives up to what a Luxury Car Dealer should be. I loved that I received a video of the repairs needed on my car narrated with a description of the problems. My service person, Rodolfo, kept in contact with me and answered… all my questions. My car was returned after a wash and cleaning inside, which was so appreciated. Even though there is an Audi dealership closer to my home, I prefer to take my car to Audi Las Vegas.Hello Suzanne, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
tire replacement cost
by jacssn1 on 02/10/2024I was quite surprised and upset with the fact that Audi does not repair tires and requiring me to purchase a new tire for a slow leak. Looked at several independent Tire stores and none could get the E-Tron GT tireHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0276 to discuss what we can do to help.
Great Customer Service
by Joi Brooks on 12/14/2023I brought my vehicle in for a comprehensive inspection of my brakes and had concerns regarding the keyless vehicle lock. Wido was exceptionally attentive and assured me that he would personally oversee the inspection and promptly update me… on any potential issues. Throughout the process, Wido kept me informed at every step, providing reassurance and clarity regarding the status of my vehicle. I am pleased to report that the technician found no significant concerns during the inspection. Wido ensured that the keyless lock system and brakes were in proper working order, along with addressing other aspects of my car. The efficiency and thoroughness of the service, combined with Wido's clear communication, made for a positive and stress-free experience. I would like to commend Wido and the entire Audi of Las Vegas team for their commitment to prompt and efficient customer service. My overall experience with your dealership was highly satisfactory, and I look forward to continuing to entrust my vehicle's maintenance needs to your capable team. Thank you for maintaining such a high standard of service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Oil change
by Connie Organ on 12/08/2023Our experience was excellent. Our service advisor (Nikk) met us promptly, explained the work, and also had our vehicle handwashed. Afterward he went over the paperwork andmade a suggestion for the next servicing. Excellent service!Hi Connie, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. We are always more than happy to assist you if anything else comes up. Take care!
On time, on budget , as promised.
by MDWeaver on 12/01/2023I really respect the way Audi Las Vegas does business. From the time you pull into the service bay, they treat you with respect and professionalism greeting you, walking to your services advisor, the service advisor, explaining everything… that’s going to be done and how much is gonna cost all while maintaining a clean store throughout. most importantly they delivered on their promise, they called when they said they were gonna call, and the car was completed when they said it was gonna be completed, most importantly It cost what they said it was gonna cost and it was delivered on time. Not much more you can ask for from a car dealership.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Audi e-Tron Tire Puncture Replacement
by Sammy10 on 11/28/2023Service agent (Wido) was very professional and efficient. Make resolving my tire issue without any issues.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Rattling
by LeeLee105 on 10/30/2023I bought my Q3 in 2020 and had this rattling noise on the passenger side. My 1st maintenance I told service representative about the noise but never addressed. 2nd time they said that it was the fuel line. And I just gotten it service on… the 19th of October and the noise is still there. I need this to be addressed asap, plz.Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0276 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
My preferred dealership
by Buckeye_Fan on 10/28/2023Excellent customer service and very clean facilityHi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Customer Service
by Djk4373 on 10/20/2023I had my first service call today. Nick was an excellent service rep. Constantly keeping me updated and I love the video they send at the end.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Department never disappoints!
by Veeseven8 on 10/16/2023I appreciate the online scheduling and Steve was there to assist and follow up on the services conducted on my car as well as ensuring Audi providing loaner cars.Hi, we're happy you found our staff to be so supportive during your experience here at Audi Las Vegas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by Beckett Adams on 05/23/2025