ABC Hyundai
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Customer Reviews of ABC Hyundai
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"Get it all in writing" They lie through their teeth
by Mckensy Long on 02/16/2024"GET IT IN WRITING!" Ive purchased over 35 cars. This was my worst experience of ANY Dealership. ABC Hyundai sold me a CPO vehicle with a known window crack. Aaron, the Salesman promised to have it fixed, John, the Sales Manager… promised to it taken care of, when when I brought it back in to be fixed Neil, the General Manager declined to replace the window when it could not be fixed. The next day, in the cold front, on the way to church the window fully cracked beyond repair. Story: On 12/28 I went to KBB.com to see about how much I could get for my Nissan Altima as it was almost out of warranty (53k miles) and had just had the CVT transmission replaced. KBB sent back some Cash Values for about $13,000. Aaron from ABC called me within a few minutes about my Altima and that they could probably give me, "more like $14,000" and I we set a time for me to come by. I told him we might be interested in a used Sonata. Met with Aaron and they checked out my Altima. They had a Certified Pre-owned Sonata for sale that had pretty low miles listed for $17,750. Aaron then came back with the 2 first lies. 1. They offered 12,000 for my trade in. Not the almost $13k originally OR the $14k he mentioned on the phone. 2. There was a $1995 additional fee in the fine print on the add making the Sonata $19,745. When I looked at the Sonata it had a bunch of little blemished. Almost all 4 corners ad some scraps, the front windshield had a crack right in the drivers view, the front grille was cracked, the paint had some scrapes. When talking to Aaron, the salesman he had me confirm my concerns with John the Sales Manager. They confirmed they would, "Take care of the window" and do a fix all the paint issues if they could be buffed out. I would just have to bring the car back after the purchase to have them done. I brought the car back and the General Manager, Neil said they didn't make any money on the car so they would not be taking care of the window as promised. The next day, the window fully cracked. I ended up have to pay for a new window. $425. Neil said it was my fault for "not getting it in writing"... and they would not keep their word on fixing the window. EVEN after the window completely cracked. If i can save you any time or money. Don't believe ANYTHING these people say, GET EVERYTHING in writing. I would HIGHLY recommend avoiding this dealership all together.They do NOT honor their advertised prices at all.
by Unhappy with false advertising on 10/04/2021Vehicle listed at $43k flat. They provide a purchase agreement with the base price of the vehicle at $44.995, plus $499 additional equipment (nothing) and $599 document fee with you paying the sales tax for a total of $46169.25. With the… advertised prices of $43k plus a document fee that would come to $43499, not $46169.25. This is NOT a great look or practice. I had my own check ready to go and when bringing this to their attention they would not honor the advertised price even with a doc fee.
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