Lithia Chrysler Dodge Jeep Ram of Missoula
Customer Reviews of Lithia Chrysler Dodge Jeep Ram of Missoula
Review type:
Write a review: Sales
Have feedback for this dealer?Write a sales review
1 sales review
Sort by:
Not up front. Dishonest.
by JPape on 07/13/2024They under valued my trade in by no less than 2k. The vehicle I was looking at was over priced by at least 3k. That’s according to KBB. That is who they say they use for there values. They were unwilling to negotiate reasonable on the… prices. Kept expressing what it cost them to prep a vehicle for resale. Well my vehicle value isn’t less because of that. Not my first rodeo with them, but thought I’d give them another chance. Boy was I wrong. I think that will be my last car buying experience from any Lithia dealership.
The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
Amending original "Blue cuz its not Blue" review
by Very Satisfied Customer on 01/04/2021I am very happy with the dealership and they did what they could to fix my issue.At best apathetic, at worst, [non-permissible content removed]
by Blue cuz its not blue on 12/15/2020Let me start by saying that this is not the review that I wanted to write. It was my first new car, I was excited. It was nearly the shortest day of the year, so it was already dark when we got to the dealership. My husband pulled into… the parking lot and let them know we were looking for a blue Ram 2500 or 3500. They said we were in luck they had just gotten one. As we were looking at it under the parking lot lights, I said “are you sure it’s blue?” The salesman said, “You want me to get everyone to come shine their phone lights on it? Of course it’s blue. Ha ha ha.” I figured it looked black under those lights, but I haven’t seen it in the daylight, so I’m sure it just those parking lot lights. Another time during the process I asked, “Really this is blue? Because if it’s not, I’ll be driving it back here tomorrow.” We all had a good laugh. The staff all seemed very helpful and the process was almost fun! As I finished signing all the papers, I was even thinking, down the road if I need a little car, I might have to get a little Jeep or something, just so I can go back to those guys. Imagine my surprise the next morning when I look out to see a metallic grey/black truck parked in my driveway. I phoned the salesman that morning- didn’t want to call anyone too early on a Sunday. He told me they couldn’t deal with that today and that they would call me tomorrow. So then on Monday he basically tells me that they aren’t going to make it right. I was wiling to buy a different truck, even found one that was more money that they could get from another LIthia. Left a voice mail with the manager, Alan Pettibone and he NEVER phoned back. Maybe they honestly didn't know the color- but you need to make it right. I think if everything goes perfect and you have no problems with your vehicle they’ll be fine to deal with. They made the process of parting with your money smooth and easy, but if you need anything, forget it. You’ll be nearly ignored.Tough Negotiators
by Newestramowner on 01/01/2016Like with any purchase, sometimes a final price becomes a matter of desire. I feel we both walked away satisfied and I was happy with my purchase from the salesmen (Josh Doney and Mike Mytty) at the Lithia Crysler dealership in… Missoula. Steve S.One of the best dealers I have ever worked with.
by sharp2198 on 08/06/2015Everyone was very friendly and courteous. The purchase process was fairly quick (compared to other experiences I have had). I highly recommend seeing Rob or Shawn for help with your next vehicle purchase. They were awesome. Thank you!Nice Dealership
by 1cor118 on 11/07/2013updated 08/04/2025I contacted the dealership in regards to purchasing a new Patriot. David C. was my salesman. He was professional, polite, and matched a deal I found at another dealership on the Patriot. They had the exact Patriot I wanted and I am very… pleased with my new purchase. I woudl recommend Lithia to anyone looking for a new jeep.
Jeep Grand Cherokee
Jeep Wrangler
Videos
About our dealership
One of the reasons our dealership is worth the drive from nearby Kalispell, MT is that we have a wide selection of new and pre-owned vehicles. When you shop with us, you can expect to see a large selection of new Chrysler, Dodge, Jeep, and RAM models, including fan-favorites like the RAM 1500, Ram 2500, Jeep Gladiator, Jeep Cherokee, Jeep Renegade, and Dodge Durango.
You'll also find Certified Pre-Owned (CPO) vehicles, as well as used cars, trucks, and SUVs from top brands like Chevrolet, Ford, Subaru, Nissan, and Toyota. No matter what your preference or budget, you are sure to find something interesting at our dealership.
When you do find something you like, you'll have the expertise of our world-class finance center to help you find the auto loan or lease you need to bring it home. Whether you have great credit, bad credit, or no credit at all, our finance team will do their best to secure you an auto financing solution that works for your budget.
Amenities
- Instant Financing
Edmunds will not let you change the original review. It says I can change the star rating but I cannot seem to do that either! To let everyone know, shortly after-Lithia Missoula DID MAKE IT RIGHT! I am very happy with the service. I would highly recommend them and I am disappointed that I cannot change the original review.
by Blue cuz its not Blue on 01/04/2021