INFINITI of Springfield
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Customer Reviews of INFINITI of Springfield
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Unethical Dealership
by SP on 09/18/2023Unethical Dealership! I’m an out of state buyer and chose to speak directly with the used car manager to begin with. I spoke with “K” on Tuesday, and we finalized the deal except for a few details. He stated that we would wrap things up… the following morning. “M.H” the salesman got involved in the deal and things went sideways from there. “K” was not at work on Wednesday and that’s when the lies began. I asked to sign the papers and begin the purchasing process. All of the sudden I was told that I couldn’t use my credit union to finance the car nor was I allowed to pay for the vehicle outright. This was not the discussion I had with “K.” I received a call later in the day that the car had been sold. They stated that they had an identical car for me to purchase as a backup plan :) now that’s funny! The dealership completely wasted my time and strung me along. They are unethical, dishonest, and not trustworthy. Nor do they deserve your business as a consumer. Do yourself a favor and move on.
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About our dealership
Hi Rachel, we're sorry to hear about the miscommunication and inconvenience you faced during your car purchase process. We apologize for any frustration caused and appreciate your feedback. We'll take your concerns seriously and work on improving our communication and transparency. At your earliest convenience, please reach out to Kyle Orr at 417-413-5794 to discuss this further.
by Mary V on 09/22/2023