Lou Fusz Buick GMC
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Customer Reviews of Lou Fusz Buick GMC
Review type:
Great!!
by carbonterry on 10/29/2024
Dave Chritianer did a great job and the dealership was superb.
69 reviews
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Scheduled maintenance
by Michael B. on 01/29/2025I arrived on time for my appointment. Service advisor was courtious and prompt with the check in. The wait for completion of service timely and I was on my way with no inconvenience.Great!!
by carbonterry on 10/29/2024Dave Chritianer did a great job and the dealership was superb.Great Experience
by jtlwash on 10/01/2024We'd been looking at trucks for a while. We've never bought a GMC product but liked the way the truck looked and we knew it had really good reviews. We stopped by the dealership and spoke to Dave Christianer who was very polite,… knowledgeable and helpful. We left the dealership 3 hours later with our new Canyon. Pricing was transparent with no surprises that we had experienced in the past with other dealerships. Great experience overall.5 Star Customer Service
by J Grady00 on 05/15/2023I came, I saw, I conquered. The entire car buying process was so smooth. It started with an online inquiry that was promptly answered within 5 minutes. I scheduled an appointment with Caleb. Once there, we discussed what I was interested… in, my vehicle expectations, and most importantly, what I wanted to pay. Within 30 minutes, he delivered! Down to the EXACT monthly payment I wanted! Ryan, the finance manager, pulled it all together & made it happen. I'm happy with my purchase. The customer service was flawless & I felt like a priority every step of the way.SERVICE
by KMERRILL on 08/09/2022Very professional advisorsKmerrill, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Lou Fusz Buick GMC provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Lou Fusz Buick GMC Team
Excellent service team!
by JoshPatt on 05/04/2022The service department and Amy Tysdal were great to work with and I will use them for everything that needs to be done to my truck for now on! The service and communication were second to none!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Lou Fusz Buick GMC Team
Very Dissatisfied
by temp_edmunds1499557446993 on 07/08/2017I took my truck in to have it repaired. After a week Lou Fusz Buick GMC replaced the distributor. When the distributor was replaced, the mechanic forgot to replace a gasket so the truck began to leak a lot of oil. I returned to Lou Fusz… Buick GMC to have them fix their mistake. I was told that it would almost be another week before someone could look at the vehicle. I asked to speak with the manager. I told him that my truck was just returned to me after a week and it was running worse now than it did before. I also explained that if I had to wait it another week for it to be fixed, I would have to take it somewhere else. He replied, as he raised his arms in the air, "Go ahead, take it somewhere else!" I thought this was very unprofessional, since his business was responsible for the oil leak. I took my truck to Gateway Buick GMC and they apologized for my experience with their competitor and repaired the truck the same day at no cost to me. My truck runs great now!Thank you for letting us know about your experience. I regret you were left very dissatisfied after your visit with us. I would like to discuss your experience in greater detail. If you would like to talk with me, please send your contact information to tomtreiber@fusz.com. I look forward to your contact! Tom Treiber, Service Manager tomtreiber@fusz.com
First Lease experience
by mcdonal128 on 11/02/2016John Randazzo, made it all happen seamlessly. Very personable, efficient and knowledgeable. I will definitely do business with John again. I recommended John to my friends and they were very pleased as well.Stress free car buying
by Taxmom2 on 06/30/2016Scott and Larry made this the best car buying experience we have ever had, and we love our car!Thank you so much for the positive review! We are happy you were so pleased with your experience buying a car with us, and we hope you continue to enjoy the new ride. We look forward to seeing you the next time you're in the market.
Honest, fast service!
by DavidHHagen on 03/29/2016I got an oil change and tire rotation in an hour and a half! Great service, too!Customer for Life!
by Babydalz on 03/08/2016I always have the best experience with Lou Fusz GMC. I started using Lou Fusz because it was convenient to work for having my car serviced. I've had nothing but great experiences with their Service department!! I decided to trade my vehicle… in and the first and only place I thought of to buy from was Lou Fusz. They have made me a customer for life. Both Service and Sales are full of the nicest people you would ever want to do business with. My favorite Service Agent is Jason W. He always makes me feel like part of the family and I never feel like he's trying to sell me something I don't need. In fact it's quite the opposite. He'll tell me honestly if I can wait a little longer or if it really needs to be done ASAP. I love the feeling of knowing I'm a customer not just another dollar to be made. Lou Fusz GMC is the only place we take a our vehicles.Hello, Thank you so much for taking the time to write about your experiences! We love having you as a customer, and we love taking care of your cars. We will be sure to pass your compliments on to Jason! Please let us know if there's anything else we can do for you.
Great Service!
by Joyce1969 on 03/29/2015updated 04/06/2015My experience at Lou Fusz Buick was very good service. I especially enjoyed the lounges you have,and great service from Amy. She was very courteous and especially nice. She answered all my questions and assured me that I would be out in… time to get to work. Thanks for the great service and thank-you Amy for being so nice!.
by Danna007 on 03/27/2015updated 04/04/2015I had ask for a rattle in my dash to be repaired. My 2014 Silverado has 5,000 miles on it. Service department indicated they could not hear the rattle. I heard the rattle again on my way home.Great salesperson
by JulietRenee on 03/03/2015updated 03/16/2015Pierre was helpful, friendly and very likable. There was no pressure, and he answered all my husband's questions patiently. It was easy to work with him.My first oil change and tire rotation
by missymocha on 03/12/2015The service representative was very courteous. I was pleased with the prompt service. My vehicle looked great when it was returned to me!Great Service!
by Ruthellen on 02/26/2015updated 03/05/2015My car was not finished as expected. I had trouble getting a ride to pick up the car. Jason went above and beyond the call of duty by asking the service tech to stay to finish my car! Thank you Jason Walters!!Actual Service
by equiprepair on 02/25/2015updated 03/05/2015Eric Wagner was outstanding and he did a exceptional job and getting my maintenance services I needed. Eric is knowledgeable, through and understanding. He should be commended for his service he does for your customers. I was pleased and… confident he would repair my vehicle correctly. Hats off to Eric and job well done. I know now where to go for good service.Satisfied Customer
by Marine_66270 on 02/24/2015updated 03/05/2015We had our 2003 Yukon serviced there last week and Amy the Service Tech was great to work with. We then traded in our 2003 Yukon and purchased a 2015 Acadia Denali which we love and Gus Loftis our Sales Consultant was fantastic on handling… everything. This is the 3rd New Vehicle that we have purchased from this Lou Fusz GMC Dealership and we have had all of those vehicles serviced there. I always recommend them to all of our friends.Quite pleased.
by DawnB49 on 02/17/2015Salessmans Scott Brotherton was very helpful, and not pushy. he explained many of the cars features. Dave (finance) took care of the loan information but we were pre-approved and he contacted our credit union to all the approvals. still… tooks ups about 4 hours and we werent even negotiating since the car was purchased thru a Partner program.Great Buying Experience
by 4check on 02/02/2015updated 02/17/2015Everyone at Fusz made my buying experience painless and easy. I love my new Yukon Denali and will purchase from you again in the future!Pleasant surprise
by markfarkl on 02/09/2015I was worried about break shimmy and was expecting to have to pay for big break job. They did some simple brake cleaning and I was pleased to not be overcharged.
About our dealership
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lou Fusz Buick GMC Team
by Lou Fusz Buick GMC on 05/17/2023