Dave Cross Motors
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Customer Reviews of Dave Cross Motors
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First Time Getting a Buick - Definitely Not the Last
by cwells32 on 05/02/2025My wife and I recently purchased a 2025 Buick Enclave at Dave Cross, and I couldn't be happier with the experience. From the moment we were walking around the lot, I was greeted with a warm welcome and exceptional customer service. My… salesman, Bobby Larkin, was absolutely fantastic. Bobby was knowledgeable, patient, and genuinely interested in helping me find the perfect vehicle. He took the time to understand my needs and preferences, and he provided valuable insights that made the decision-making process much easier. Bobby's professionalism and friendly demeanor made the entire experience enjoyable and stress-free. The dealership itself was clean, well-organized, and had a great selection of vehicles. The entire team at Dave Cross was attentive and supportive, ensuring that all my questions were answered and that I felt confident in my purchase. I highly recommend Dave Cross and Bobby Larkin to anyone in the market for a new vehicle. Their commitment to customer satisfaction and their exceptional service truly set them apart. Thank you, Bobby, and the entire Dave Cross team, for making my car-buying experience a memorable one!RUN AWAY FROM THIS PLACE
by 2500 on 02/12/2025Absolutely the worst car buying experience of my life. I have spent almost 4,000 dollars trying to fix a truck that they assured me multiple times was "perfectly fine" and "checked out" by many master mechanics there. I have just absolutely… given up all hope of getting anything good out of this place. It has been absolutely awful from the day I drove the truck home. It has been awful. I wish that I could take it back, but I have been assured the only way I will get anything there is by shelling out more money to this awful organization.Thank you for sharing your experience with us. We understand how frustrating this situation with your truck has been, and we appreciate your feedback. At Dave Cross Buick GMC, we strive to provide the best for our customers, and it's clear we haven't met your expectations. We always strive for 100% client satisfaction. We would like to set up a phone conversation to hear about your experience. Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636
Dave Cross Motors - Yukon Purchase
by Kelsey E on 04/23/2019The team at Dave Cross Motors is absolutely fantastic! They made purchasing our new vehicle a pleasure. The process was very straight forward and I felt like I had a direct line to both sales and finance throughout. We were very… appreciative of the wonderful service and plan to return for future GMC purchases!The team here at Dave Cross Motors is thrilled to hear such good feedback, Kelsey! Thank you for trusting us with your vehicle buying needs and it was a pleasure working with you. Kind regards, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636
Great car buying experience
by Shawn_Hann5 on 04/13/2017updated 04/24/2017I did a trade appraisal online and within minutes I was contacted by Charles I told Charles what I was looking for and when I got to the dealership my new truck was waiting for me great job Charles2009 GMC Sierra1500
by Not_happy on 02/10/2017I recently purchased a 2009 GMC Sierra 1500 with 69k miles. The truck looked good and ran good. My experience with the sales department went pretty well. We bought my wife a car from there a week earlier and it went so well I decided to go… ahead and get this truck. After having the truck for 2 days the service four wheel drive light came on. I tried to put it into four wheel drive and it didn't work at all. I called them and they said to bring it in. They fixed it at no charge. At this point I was a little disappointed but still happy with my overall experience. Two days later the check engine light came on. I brought it back in. They said everything seemed to be working right and that they would just reset the light and see what happens. Two days later the check engine light comes back on. I brought the truck back in. This time they say that there are multiple issues including the mass airflow sensor among other things. They are willing to cover some of the expense but they want me to pay $170 for my share. Then after talking to them they tell me that there is a chance these repairs will fix the check engine light but there might still be other things wrong. So to recap I just paid $23000 for a truck that I was told was in mint condition and before I'd had it three weeks I had to take it back to get it fixed 3 times and now they want me to pay for things that may not even fix the problem. There is no way they didn't know about at least a few of these issues when they sold me the truck. I'm sure they were just resetting the lights regularly until they sold the truck. Very dishonest dealership practices. If you are buying a new car here you might be ok but I'll never trust a used car from here again. They definitely aren't going to make sure they are selling you the good car they are promising.Dave Cross Motors - New car sales
by dwkunard on 06/15/2016Sales professional Ken Auch was great to work with. He made spending a lot of money an almost pleasant experience!New 2016 Buick Encore
by LeslieKCMO on 04/15/2016Superior customer service and a real interest in the people who come to shop for a car are what separates Dave Cross Motors from other dealers. This is 2nd car we've purchased from Dave Cross Motors and we always seek out Matt Cross. His… friendly, no pressure attitude and professionalism make him someone I always recommend to others. Matt's customer service skills are outstanding!2015 Encore
by Beda2u on 07/17/2015Matt at Dave Cross Buick GMC will go completely out of his way to make sure you are getting what you want at the price you want it. We have purchased 6 automobiles and have never been disappointed in the outcome, service, customer service… and the wonderful caring staff. I have been to other places and this is the best.Very pleasant experience
by estueve on 05/12/2009Dave Cross Motors has exceeded all my expectations in purchasing cars. I have purchased several cars from Dave Cross Motors and each experience was very pleasant and very professional. Matt and Chad have been very helpful and attentive,… without being pushy. I willcontinue to buy my cars from these gentlemen.Two for One!
by rdt3 on 02/19/2013updated 06/01/2025Tim (our salesman) was great! In fact, so great that my friend who on the way to the dealership had been saying she would never buy a brand new car and not a Buick at that, drove away with a 2013 LaCrosse! The experience was great but I… would like to see the length of time it takes to sign the paperwork once the decision has been made and financing secured, be shorter.
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Customer Lounge Area
- After Hours Drop-Off
- Automated Car Wash
Thank you so much for your kind words! We're thrilled to hear that you and your wife had such a positive experience purchasing your 2025 Buick Enclave at Dave Cross Buick GMC. Bobby Larkin is indeed a valuable member of our team, and it’s great to know he was able to assist you with his knowledge and professionalism. Your recommendation means a lot to us. We look forward to serving you again in the future. Enjoy your new Enclave! Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636
by Dave Cross Buick GMC on 05/05/2025