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Customer Reviews of Joe Machens Toyota

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The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
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  • 2017 Toyota Camry

    5 out of 5 starsby Sky on 05/02/2019
    updated 05/10/2019

    Silver Rosas made the process simple and easy!! I was maybe there for 30 minutes!! Quickest buy ever!! I recommend buying from them!!
    • Thank you for the great review and kind words for Silver Rosas! We appreciate you taking the time to let us know how we are doing. Thank you.

      by Joe Machens Toyota on 07/03/2019


  • Nest of [non-permissible content removed]

    1 out of 5 starsby dillonf on 06/21/2018

    We bought our 2017 Highlander here new (was a difficult negotiating process but that’s another story) this year and feel preyed upon and betrayed by their service department. After multiple encounters with them, I feel that this is what they do to all of their customers. Story 1: My wife takes the new car in because two of the tires keep losing air. Matt R at the service department greets her, proceeds to tell her she needs to buy a new tire. She says no thanks please put the spare on and will take it to get a second opinion. She being a lone woman proceeds to get pressured and YELLED at when resisting this purchase bringing her to tears. Big man to yell at my 95 lb wife when I’m not around. Assuming this is a common disgusting sales tactic to prey on lone women and elderly. Story 2: Take minivan into service for an oil change. They say the battery is dying after a routine test, will go on me any moment. Think it odd since battery is only a couple years old. I decline so I can go to interstate where I bought it and it is a 5 year battery. Experience high pressure sales tactic guilting me into feeling I will leave my family stranded which I can better by shelling out $150. Arrive at Interstate who proceed to show me physically with several different tests the battery is as good as the day I bought it. This place is a nest of [non-permissible content removed] who use high pressure sales tactics to prey on your loved ones. Do yourself a favor and buy a car from the Jeff City dealership and get service from ANYWHERE else.

  • Terrible dealer

    1 out of 5 starsby gaogao on 06/13/2015

    The only reason people would do business with them is that they are the only dealer for Toyota in that region. Horrible staff, esp. those front desk women, impatient and impolite. They sent many trash Emails and call you directly to ask for buying your car, but when you call back, they just forgot it.
    • I apologize that you've had a bad experience with our dealership. We would like the opportunity to talk with you in person about it. Excellent customer service is extremely important to us. Would you email your name and best contact information to marketing@machens.com?

      by shassemer on 06/16/2015


  • Great Service

    5 out of 5 starsby chopn on 12/11/2012
    updated 08/02/2025

    Showed up after hours and sales rep stayed late to show us the car. Let us drive a couple and was very helpfull and he knew the product

  • Ethically Questionable

    1 out of 5 starsby jason127 on 12/02/2012
    updated 08/02/2025

    I negotiated a trade of two cars plus cash for a late model Rav 4. The deal was nearly finalized pending a final inspection of the vehicles. I disclosed that the condition of one of the vehicles was poor and was assured that as long as it would run, the deal would go forward. When I returned the 90 miles the following day to finalize the deal, the salesman demanded an additional $1,500 to complete the deal. He claimed that the the vehicle was not as valuable as had been estimated. Because I had disclosed the poor condition of the vehicle in advance, it appears that the dealer had no intention of honoring our original deal. I refused to pay the additional $1,500 and have no intention of doing business with this dealership in the future
    • in response to the above comment we made a fair offer to do business with "jason127" based on information provided to us by him in regards to the condition of his 1997 Dakota with only 50,000 miles. when we were able to finally see his Dakota the description provided did not match the actual condition of the Dakota. Vehicle was leaking engine fluids, the clear coat was coming off the vehicle in numerous places, both front and rear bumpers were rusted and the bedsides were completely rusted. The only thing the customer mentioned was some rust behind the rear wheels that is typical for that model. Based on the true condition we had to ammend what the truck was worth. We do many transactions over the internet and phone and rarely do we have any issues completing the transaction as long as we have an accurate description of the vehicle being traded and/or pictures. We do not want any customers that come long distances to do business with us to leave without feeling they were treated fairly and professionally. Our goal is to completely satisfy everyone we do sales or service work with at Joe Machens Toyota

      by jmtoyota on 12/07/2012

About our dealership
What sets us apart
Presidents award Winner, the highest recognition of service and sales a Toyota dealer can earn.
One of the greatest things about this dealership is the level of comfort we provide while you wait for your vehicle. We provide free drinks, ice cream, popcorn and snacks. We also have free wifi and an arcade for the kids and grown ups!
As the largest Toyota dealer in the state, we simply will not be undersold. We want our customers to not only get a great deal, but come back to us for any future needs they may have.
Joe Machens Toyota has been part of the Community for over 25 years, we live here, we work here and our kids go to school here. But, more importantly than that, we always strive to treat you how we would like to be treated.
Amenities
  • Complimentary Loaner Cars
  • Instant Financing
  • Complimentary Coffee
  • Rental Car Service Onsite
  • Cable Television
Languages Spoken (3)
  • English
  • Chinese
  • Spanish