Joe Machens Hyundai
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Customer Reviews of Joe Machens Hyundai
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Strong-armed Sales Tactics
by scammed7 on 06/16/2012updated 05/27/2025The sales person used "strong-arm"tactics to sell me a car I really didn't want but said it was the only one my credit would allow me to have - I was desperate. The finance manager used the same tactics to add several things onto the loan I… did not need and could not afford. He said "Try this and if it doesn't work, we'll see what we can do." Like an idiot, I fell for it. Now I have a car I HATE and a payment I cannot afford. To top it off, I requested the Gap, Life Insurance and Warranty be canceled after 3 months, Heath said he needed to talk with my loan officer first. After a week of not hearing from him, I called the loan officer, this was a lie, he did NOT need his permission to cancel these things on my loan. I went to the dealer and told Heath this, he said okay, had me sign a paper and said he would take care of it immediately. Almost 4 weeks later, I called each of the three extra places and no cancellation had come through on my accounts. I made arrangements to do the cancellations my self, having to go back to Heath for a signature - he lied and said they faxed them all the next day I came in weeks earlier- one place emailed me that it showed up the day I called them. They are [non-permissible content removed] - do not buy a car from these people.Very Satisfied Customer
by tube1 on 01/04/2012updated 05/27/2025Wasn't sure were going to get together on the price for this vehicle but we did and in the end I was a very satisfied customer. I just wish we could dispence with all of the BS that goes along with buying a car. They weren't any different… than any other dealership when it comes to haggeling price but they really did go out of there way to make sure that I found the vehicle that I was looking for even let me take multiple vehicles for the day so I could check them out and see if this is what I really want and need. Not the usual 20 min test drive. My Sales person was good to work with and the sales manager was a real trip. He doesn't like the word CAN'T. So they all went out of there way to make the deal happen. You just have to be an informed consumer and know what you want and what is a fair price for everyone.Thank you for the sales review. We appreciate your business.
Hyundai Santa Fe
Hyundai Tucson
Hyundai Elantra
About our dealership
I apologize for the negative experience you had at Joe Machens Hyundai. We would love the opportunity to make it right. Please call Michael Jacaway, our Sales Manager, at 573-474-7400 to discuss the issues you encountered.
by joemachens on 10/08/2012