Customer Reviews of Dean Team Ballwin Volkswagen
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4 sales reviews
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Quick and painless!
by Erika81 on 02/15/2019Ryan Troll went above and beyond to accommodate everything I was looking for in a vehicle. He was very kind and professional. The process was very smooth and easy! There was no pressure! My husband and I would highly recommend the Dean Team… to everyone - it was a great experience!poor sales from owner Jimmy Dean, lies and broken promises
by Rick on 06/27/2018We traded in our 2 vehicles in september of 2016, Jimmy Dean told us not to get the warranty or extended warranty because he wanted us to only use this car for 6 months. well 6 months came and he refused to answer text messages, phone… calls, emails and voicemails. this is the worst possible customer service ever. How can you do this to people knowing the deal you made with them. we have been trying to contact Jimmy Dean for almost 18 months , IF we call up there to speak to him we are told he is not there. Now our vehicle needs repairs that a warranty and extended warranty would have covered. I will never buy from this company or recommend them in any way, and i will be sure to report this to consumer affairs and BBB.Good emails but didn't buy.
by johnc45 on 07/14/2013updated 06/11/2025We used the Edmund's quote request. They replied in a reasonable time with prices. They also responded to a couple of follow up emails. We didn't end up buying because they were higher priced than another area dealer. In my view, dealers… get one shot to give us their best price.Poor Management
by gemde on 11/21/2013updated 06/11/2025Despite the best efforts of the ales person, the management has made thee buying of a beautiful car miseable. Told one price, then switched the price, only to go back to teh orginal when threatened to walk. Then I am told that I am being… unreasonable and "some people can't be pleased".
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service