Mayse Automotive Group
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Customer Reviews of Mayse Automotive Group
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The following reviews are more than two years old. They are not included in the overall rating.
29 sales reviews
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2018 Chevy truck purchase
by Smillie4 on 02/19/2018updated 02/28/2018Very disappointed in our experience at Mayse. Staff we met on parking lot didn't want to talk to us cause they were "busy". Took a long while on the lot to get someone to call a salesman to come sell me a truck. Thought I got the internet… price and then after I purchased the 2018 truck found out the salesman lied to me and that he sold me the truck for $2,500.00 over the internet quoted price. I received no extra help with learning all the electronic features or offered any perks with the truck. I asked about accessories and the salesman didn't know about camper tops. I just purchased a brand new SUV for my wife from reliable Subaru in Springfield and the experience there was amazing. The friendly knowledgeable friendly staff, extras they threw in, and guided service plan. So we know what a good car buying experience is before we came to mayse. We didn't receive that at mayse. I will never purchase another vehicle at mayse Chevrolet in aurora.Excellent Dealership, repeat customer
by Mark_Valerie on 11/25/2015updated 12/04/2015My wife and I have bought 3 cars now at your dealership over the years and we have always appreciated the excellent service without the 'hard pressure' salesman. We have worked with Mike Lanphier and really appreciate his patience and is so… helpful to answer any and all questions, I recommended him to my parents and they have ordered a new Colorado with him. He is a great asset to Mayse Automotive.Great Job
by Ken7683 on 10/18/2015updated 11/12/2015It was just painless,. Everyone made you feel at home. Had looked elsewhere can't mention the name, Cross Roads Joplin, oops. They just didn't have that small town kinda feeling. 2 things impressed me while at Mayse, one guy offered to buy… us lunch and you guys if my truck broke down would come and give a loner and take my truck fix it and then bring it back to me as long as it was covered under the warranty. WowMy experience at Mayse Automotive in Aurora, Mo.
by Spoonbiller on 11/05/2015updated 11/12/2015My overall experience was wonderful! Steve Shively, very professional and explained about the workings and settings of my new Buick Encore in intricate detail, and very easy to understand and grasp the concept of what every thing did. Rod… Beaver made me feel at ease and handled all the details of the financing in a timely manner and both are nice people and made me feel right at home. This is my second time in a row to trade/purchase from your fine dealership, and I will be back again! Sincerely, Vern DavisExcellent Experience
by jamyers on 08/19/2015updated 10/22/2015Steve S is professional, courteous & has a good sense of humor. He went above & beyond to get me in the truck of my choice & within the pricing that was acceptable to both parties. He saw that the truck was set up per my request & kept me… updated on the progress. He was well versed in applicable discounts/programs & was clear & concise in explaining my options. I was dreading buying a new vehicle because I don't like high pressure tactics that a potential buyer faces at many other dealerships. But I am very pleased to say that is not the case with Mayse. I was able to take my time & give my input with regards to what I was looking for. There are no high pressure tactics at Mayse which is very much a pleasure & I feel a plus for repeat buyers/sellers. Tripp C assisted with the financing end & again, very courteous. professional & a pleasure to work with. He also explained several options with regards to financing & additional warranty packages, etc. available on the truck I purchased. I also want to give a shout out to Shawn K in Service. I have never had a bad experience in the few times I had to bring my old truck in for maintenance/repair. He always saw that I had transportation if needed & kept in close contact with me as work progressed. Excellent service department! The ladies who front the phone calls are a pleasure to talk to! Very courteous, helpful & friendly! They work very hard to get your call placed with the proper person & in a timely manner. They are to be commended for being the initial contact for Mayse as they do an excellent job. I feel I had a great team to assist me with my buying experience. I am still driving the last truck I purchased from Mayse back in 2000 which now has over 250,000 miles & is still going strong, I will be keeping it "in the family". A true testament to the quality & workmanship of the Chevrolet product!An Awesome Car Buying Experience
by MrBruce35 on 08/05/2015Mayse Automobile Group and salesman John Kieny are the best! This is the 4th Buick that we have gotten there; John has been the salesman for all 4. (And will be for the 5th) We appreciate him finding us the perfect car, bringing it in from… another dealer. After the paperwork was finished he patiently walked us through how all of the new features worked. An A+ type of professional. Everyone at Mayse Automotive Group has nice, professional and answer all of our questions. It was a pleasant experience. And we drove home with our perfect Buick.Carrie's Sierra
by Voodoo1971 on 04/03/2015This is my second new vehicle bought from Mayse. This time I brought my mother with me and she bought as well.2015 Equinox
by JohnCP on 03/06/2015updated 03/16/2015Allen did a great job getting us into a car that met our needs and was a good fit for our budget. We LOVE our new Equinox!Delightful Experience
by AndrewTaylor on 02/16/2015I was very pleased with the experience I had purchasing my new GMC pickup. I felt there was no room for improvement and would highly recommend Mayse Auto to anyone.Enjoyed the experience!
by skarlsons on 08/10/2013updated 08/03/2025We were very happy with our experience at Mayse with salesman Kelby P., and FInancer Tripp C. Kelby was professional, straightforward, and helpful. We never felt pressured or pushed. We had financing thru a local credit union when we went… to purchase our 2012 Chevrolet Traverse, but after talking ti Tripp, we decided to have him see what he could do for us, and within 5 minutes he had us financed with a local bank, at a lower percentage rate! The only blip was that they forgot to have the car inspected before we left, as agreed, so we were told we could bring it back in or have it done wherever we want and to send them the bill. No biggie. All in all, a very positive car buying experience and I would definitely go back. Thanks! Mark and StephanieGreat experience
by katk1962 on 09/19/2012updated 08/03/2025Shopping for a new car at Mayse was a great experience. Dave B. was, by far, the hardest working salesman from any of the dealers I visited in SW Missouri. I recommend Dave and this dealer over all the others.Avoid Shane!
by Avoidshane on 11/22/2013updated 08/03/2025Drove 45 mins to see a car after emails and multiple conversations car was not there! Needless to say was not happy told Shane that in my opinion this was unprofessional, disrespectful to me! I told him was going to friendly ford in… springfield to by a car and it would be a cold day in hell before I came back. Walking up to get in my car and he actually runs over at me like he wants to fight me? Really! So I told him to get out of my face and he did and I left and will never be back! I did by a 2012 Toyota from Curtis at friendly ford and they where very professional and did what they said.Happy with Mayse
by irobinson1 on 10/29/2012updated 08/03/2025Thanks for staying late to get us in our "new" vehicle!Was very happy
by justin74 on 09/29/2012updated 08/03/2025I'm very happen with Mr. B. and the people at Mayes auto. I bought my first brand new truck there. Couldn't be more happier with the people there.. Thanks againGreat Salesman!
by Karissa on 10/01/2012updated 08/03/2025Ehren C. did a great job getting me into the car I wanted. Not once did I feel pressured!Dave B., salesman ; 2009 Cadillac CTS ; OUTSTANDING SERVICE!
by 2009cadillac on 09/18/2012updated 08/03/2025Dave was very patient with us as we looked at MANY different cars on their lot, on a very hot afternoon. He was knowledgeable about each car and was quick to provide all of the information about each one, along with the pricing! Not easily… done at other dealerships. (Did not feel like I had to answer a bunch of questions before viewing cars on the lot, like other dealerships. A huge plus!) After choosing the car, Dave was very fair with the negotiation and made sure my car was in "mint" condition when I came to pick it up. He even sent a car to pick me up, so I wouldn't have two cars! Now, that's customer service! Thank you, Dave!MAYSE VEHICLE PURCHASE - GMC TERRAIN
by Rodney_K on 10/16/2012updated 08/03/2025We found all the staff and sales people to be very professional and friendly. All of our questions were answered. There was no pressure and it was a very comfortable atmosphere for purchasing a vehicle. Our salesman, Mike W., was great. He… took all the time we needed and helped make sure we got exactly what we wanted. He also took the time to introduce us to the Service Dept people and he followed up on any questions we had. He returned our phone calls promptly and was able to accommodate a schedule change for picking up the new vehicle.2012 Traverse
by NectrShane on 09/26/2012updated 08/03/2025I wanted to thank Mike W. and his finance team for getting us into our beautiful Traverse. We love it. My wife and daughter were so excited to get to ride in it. Thank you for pulling out all the stops for us.Dave B.
by Baum1979 on 11/02/2012updated 08/03/2025Bought a used car from Dave B. at Mayse. As a former car salesman myself, I appreciated the no pressure environment here. Dave answered all of my questions and took good care of me, even though it was after hours. I'll be buying from here… again.David B.
by steins2 on 11/04/2012updated 08/03/2025Enjoyed talking and dealing with David, explain and help us out -with no pressure. Thanks David, we are happy cusumersGreat Mayse Automotive
by ref3 on 10/08/2012updated 08/03/2025Was in the area on vacation, and had identified a car we wanted to test drive. Was immediately assisted by David B. who patiently worked with us as we test drove several cars. Became very interested in a gently used 2012 Cadillac SRX and… e-mailed David on the following Monday to make further inquiry about the car. While I continued my car search over the week, narrowing it to 3 vehicles, David maintained contact in a pleasant, helpful low key manner. Ultimately, David and Mayse were able to work within my parameters to get me into the 2012 SRX replacing my beloved 2007 SRX which had been my favorite car of all time. Excellent experience with David and with Tripp C. the business manager. We drove 250 miles to do business with them because of their accomodating and pleasant attitudes, and finalized the deal/ got the paperwork done in under an hour and 1/2 on Saturday morning. Very pleased with the entire experience and will be recommending Mayse to family and friends! Thank you!
GMC Sierra 1500
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Blazer
About our dealership
Thank you for taking the time to share your experience. Without it, we wouldn't have the chance to remedy situations such as this. I apologize that you did not receive the level of service that we expect from our sales consultants here at Mayse. I understand that you were able to speak with Rick Mayse, owner, and I believe that he was able to correct the concerns that you had. I sincerely hope that the second sales consultant that you were put in contact with, Mike Pullen, was able to provide you with a better experience, by helping you order accessories, getting your On-Star set up, and helping you understand the features that your new truck has. I sincerely hope that the actions taken have remedied this situation. If there is anything else that we can do for you, please do not hesitate to give us a call or stop in.
by mayseautomo on 03/06/2018