Today closed*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Walser Chrysler Dodge Jeep Ram

1.7
Overall Rating
1.67 out of 5 stars(6)
Recommend: Yes (1) No (5)
Write a review: Sales | Service
23 Reviews
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1 out of 5 starsservice Rating

Terrible Experience

by Kirsten Haus on 08/27/2021

My car broke down on the side of the road the day I got it - my home dealership said they would pay for the coil repair. They told Walser to ONLY do that repair - nothing else. Walser continued to fix the coil, put new spark plugs in AND clean the fuel system without authorization. When I get there to pick up my car I get a $888 charge that I thought my dealership was paying for. My dealership said they were only paying for the coil which was $368 - which is what they told Walser to do. The other $500 from the repair that was NOT authorized came out of my wallet. I am a University of Minnesota student who cannot afford this. Extremely unacceptable. Why would you continue to repair something when you specifically got told not to? I would give zero out of five stars if I could.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
1 out of 5 starssales Rating

Beware Slow Customer Service & Baited Pricing

by Oakland on 04/11/2021

If i could rate -1 star in terms of a buying experience I would. Their “ Upfront Prices” is just a sales tactic to get you in the door. First they rely heavily on manufacturers rebates that all dealerships offers. They advertise these incentives knowing far well not everyone qualifies for them all and don’t disclose it until your ready to sign. They’re upfront pricing is at or slightly above invoice pricing to which if you negotiate you can get anywhere. They fact that they can’t help further knowing they have a holdback and or curtailment on a unit 30+ days on their lot means nothing. Also your just a number in a que. Better clear up a day if your buying here, took 6+ Hours 3 being awaiting on papers and financial alone. Also for a hassle-free experience they’re quite pushy in terms of extended warranty coverage. I know it’s all profit but after declining, questioning me as to why and then trying to convince me I am wrong. After it was all said and done they asked if I wouldn’t mind giving them 10s on a Chrysler Customer Service Survey because it reflects into their organization. When I questioned what prompted them as to why I’d give them a 10, they tried to be buddy buddy asking what I needed to make it happen. When I asked for a little help thoughtful the process or not to drag it out. None was shown to me. So I’ll gladly repay.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Spend 5+ Hours Doing Paperwork & Treated as a Number

by FishyShark on 04/11/2021

If you’re looking for a dealer to conduct business with, I’d suggest going to a dealer whom considers your need 1st and not take or leave it. Stay away from this dealership. There 1 price pricing is false advertising as they include rebates that not everyone could qualify for to draw you in. If you think you’ll be dealing with 1 sales rep, think again. You’re just a number and they’ll hand you off onto someone else mid-way through. They’re running the numbers as monthly payment when you ask for OTD pricing. And when you get into pricing and or agree to a price, when they pull up and go through pricing on their iPads they’re include their hidden fees (no disclosure) and play it off as such as you’re taking advantage of them. If you buy a car, they insult/belittle you if you don’t buy their extended warranty coverage. Which is 100% profit. If you’re still not convinced, for a dealership that prides themselves on reliabilities and being mindful of your time, thing again. They kept me for 5 hours addition hours as they have several contract errors (blaming their system) upon a test drive to finally buy. The final insult was having the sales manager saying they realized it was a frustrating process at times but they’d really appreciate 9s and 10s on their Chrysler Customer Service as OEM takes it serious and their could be repercussions if they scored lower. Really not offering anything nor a thank you as it end, just enjoy your Jeep, their the door. Terrible Zero.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

BEWARE - DO NOT BUY USED FROM WALSER

by JJ on 03/12/2021

expect costly repairs within months of purchasing from here. Many great dealerships in the area that stand behind their service and products, bring your business elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great shopping & service

by CoreyQ on 01/15/2021

Bought a well-priced Jeep Wrangler. Two weeks later, had to take it in to a local dealer for brake repairs. Walser reimbursed me for the repairs with no hassle at all. The sales and service was great here.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

Thanks, but no thanks!!!!

by K W on 01/27/2020

Most bizarre review I’ll ever write!!! I contacted Walser around 1/15/2020 and received an email back from Thomas Duffy. We emailed one or twice and he kind of disappeared. That Saturday I received a call from the sales manager, Emerson Shea, about a special they were running on the car I was interested in. I was like cool. Late Saturday evening he called for some info on my trade and I called back Monday morning and have him the info. Emerson vanished and in never heard from him until this past Saturday AFTER I sent a nasty message in to, what I hoped, may go to the GM. Not long after Emerson sends me another email blaming the lack of contact on not knowing my number. I was like dude, YOU called ME a week ago. What are you talking about?!? So I responded and he FINALLY got back to me (a week and a 1/2 later) with some numbers that I found fairly agreeable and asked that he send me all the information and “deal sheet”. Guess what.......Emerson has yet to respond 2 days later (yes I know one of those days is Sunday). Frankly, if this is the type of customer service you provide PRE-SALE, then no thanks!!!! Scarier still, this is a SALES MANAGER! At least Walser Mazda knows how to treat clients!!! My spouse bought a Mazda there and had an AMAZING experience. I’ll pay a little more and get better service. Thanks, but no thanks!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

1 out of 5 starssales Rating

Stumped!

by Corvette on 01/20/2019

Craziest thing happened to me today, I drove over to buy a 2010 Corvette and the Sales Manager was paged to help me, everyone else was busy with customers. I told him I would like to look at the Black Corvette, he went and got the keys for the car and this is the crazy part....The battery was dead from sitting so he tells me that they will bring it in when it warms up(This is December in MN so I guess I have to wait until April) to charge the battery, I told him I drove a long ways to see this car but it seemed to me like he had zero interest in moving this car off the lot, he never got my name or phone # to see If I wanted to come back when the car was running. We had a brief and I mean brief discussion on a trade and all he could say it that we are a one price dealer and the price is not negotiable. I drove away wondering how many cars Walser could sell if the sales manager knew how to sell a car. I assume they made him a manager because of his sales background, ability to train and customer service but today must have been a bad day for the poor sap.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
1 out of 5 starssales Rating

They do not do business like they use to

by Minnesota on 04/26/2018

Purchased our fourth vehicle (2015 Jeep Grand Cherokee Limited) from Walser in February. I noticed some annoying noises (but nothing alarming) from the heating/cooling system and called to report the issue and was told to come in when I could. I attempted to schedule several times over the next few weeks but kept getting put on hold and disconnected. I finally was able to get into the dealership this month to learn that there was a radiator leak which is not covered under warranty. They won't help cover the repair despite this being an existing issue but they did inform me that there was a $100 coupon I could use on the $1000 repair.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

1 out of 5 starssales Rating

worst service. Stay Away from this Dealership

by AbdulGaffar on 05/31/2017

Really bad customer service all the way from sales man to the general manager. Plays games with customers. Really rude staff. Literally made me yell for half hour with no solution to the issue that was created by them. Dont even want to give the 1 star. Beware. These guys will go to any level to create trouble for you. I recommend everyone to never ever go to this dealership. [contact information removed]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

2 Comments

5 out of 5 starssales Rating

Stellar service, ask for Max

by MLappinDay on 03/14/2017

Bottom line: if you are car shopping, go to Walser and make sure to ask for Max. We just bought a 2014 Jeep Grand Cherokee Limited from the Walser in Hopkins and the experience was top-notch. We narrowed down our desired vehicle to two models, and we started with the Jeep. Boy did we luck out! We went to Walser and met with Max Elliott. He was so knowledgeable about the Limited, as well as all other Jeep models. Max asked questions about our day-to-day lifestyle, listened to our wish list and was able to make recommendations based on what would suit us the best. I think the no-commission approach at Walser really allows the sales staff to advise each customer based on what suits him/her instead of based on money. Everyone at Walser was so nice and welcoming, genuinely interested in giving us the best experience possible. Even though we went on a Saturday and the place was buzzing, they made us feel like their most important customer. Max advised us to explore their website on Sunday to make sure we found a model that had everything we wanted, which turned out to be GREAT advice! I didn't even KNOW that I wanted a panoramic sunroof:) We found one at a nearby Walser, and texted Max. Even though it was Sunday, he responded right away and the Jeep of our dreams was at the Hopkins lot on Monday and we purchased it that night. When we got home, we noticed 3 small dents (that had been called out with arrows by the first dealership). We called Max and even though WE had missed it during our shopping experience, HE apologized to US and they are fixing it right away for no additional charge. We couldn't have asked for a better car shopping experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starsservice Rating

Worst Service Ever

by mh02144 on 11/07/2016

This is the worst service I have ever received, ANYWHERE! When I moved to the area in 2015 I began bringing my dodge dart here for service and oil changes and when it came time to buy out my lease I went to them and bought my car. Sales staff was nice but the service department guys and rude and have absolutely no idea about anything and refused to fix my car for over a year and half while it was still under warranty. I kept coming back with the same problem and they said they either cant look up my check engine light code because it was off now (that's a lie even if the code was on the turned off, unless it is reset it is stored in the system) or that it was a because of the recall on the car but for over a year told me they were unable to get the part (which I found to be a lie because out of curiosity I decided to call a dealership in North Dakota and ask about it since I was going to visit family for a few days and what do you know they could get the part and it WAS NOT on backorder like they told me here and the part was coming from Minneapolis). Then even after I got the recall fixed out of state because they refused to do the recall work (which is illegal) my car still had the same problems. I took it there again when my car did not start and I had a service transmission warning. and they said I have a bad battery, what about the transmission code. they had no good explanation for that so I paid for a new battery because apparently is was faulty. The final straw came when again when a few weeks after the new battery was installed buy them it did not start again with same transmission code on car. Took it there and demanded it be looked at. The pulled the codes this time because I got it there right away and there were 2 transmission codes this time. Left my car there and went to work, later that day I get a call from the service advisor and he suggests I take it to the dealership that fixed the recall part because they don't want to touch it, they have no idea what this "other" dealership did. That is when I lost it, the reason I got it done there is because they refused to in the first place and I told him that i am not driving over 400 miles for someone to fix it. He then said then based on what we can tell its electrical and my warranty had expired. I knew it was [non-permissible content removed], told them not to touch my car and have it outside and I would be picking it up right away. Walked in no one said anything and took my car and left. Have now contacted a lawyer and am suing Chrysler for breach of warranty. Good news I took it too the Dealership in Roseville which is not associated with them and they found the problem right away and gave me a rental that day and car is being fixed now and it was a transmission problem and its all covered under my powertrain warranty.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
1 out of 5 starsservice Rating

polar opposite experiences

by dewey86 on 05/16/2016

I've had 2 experiences with Walser. The 1st one, 6 months ago was great. Today, was a horrible experience! I brought my Jeep in for what I found out later was 6 different software issues and the paint on my tow package showing a lot of rust after 1 year of use. The first service rep tried to intimidate me and was absolutly condescending , using phrases like... did you NOT hear what I just told you?? After he walked away and told the other service reps, " I can't deal with this guy" another one came over and was much better and at my request, told me a manager would talk with me about the other rep. Which never happened even after asking a 2nd time. He was either in a meeting or too busy. Because there were 6 different software issues, they said it would take until 3pm but would not give me a loaner even though my lifetime bumper to bumper warranty that I purchased covers loaners. They ended up giving me a shuttle ride to my place. At 2:30, they called and told me my Jeep won't be ready until tomorrow but they will send a shuttle to pick me up and bring me back to get my Jeep and then I can come back tomorrow and have them finish it. I live 20 minutes from them, 30 minutes in rush hour. The rep that called me acted like making that round trip 3 times was no big deal in the middle of my work day! Very cocky, nonchelant with a "just deal with it attitude". I will never go there again and if Jeep doesn't step up and fix the rust on their trailer hitch frame (which, the 1st rep told me they won't do anything about because the paint just rusted off and wasn't pitted), I'll never buy a Jeep again either. OH, The service rep told me I had a 50/50 chance of the software fixes working so my Jeep may continue shifting hard.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

Sales staff performance

by Blackbeard2015 on 11/24/2015

If you want a good sales representative to help you with a purchase go see Ryan Smith at Walser Chrysler Jeep Dodge. He is awesome. And has excellent managerial support as well. I recommend it to anyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Deanna E

by stoney9 on 11/12/2015

Very impressed with Deanna, informative, knowledgeable and no pressure. Would highly recommend her to anyone looking for a vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Not helpful

by guy27 on 10/30/2014

Second time I've tried to buy a new Jeep from Walser. Same result, no deal. They did not have the Jeep they advertised on their Internet site, said they would go get it from off site storage, only take an hour. I asked them to appraise my older Jeep for a trade in. They refused, said I would be using the info to shop around. I said that's what customers do--shop around. They wanted a "commitment" before they would talk trade in. They were very withholding of information, did not seem to be that interested in selling me a car. I left, went to another dealer who appraised my old Jeep without hesitation and sold me a nice new Jeep Grand Cherroke.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
5 out of 5 starsservice Rating

Second Walser Service Visit

by srewob on 07/12/2014

It was for a "technical" recall. It was quick in, quickly done and a "free" car wash to go with it. It was my second trip in and both times were very good. Five stars good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great Service

by proberts3 on 07/09/2014

I didn't have an appointment but they were able to work me in on a holiday weekend. I was expecting to wait at least a couple more days, but they got the car done and I was on my way. I appreciate it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Awesome service

by angel55343 on 06/04/2014

I have been going to Walser since I got my jeep in 2005. They are fast, friendly and have great pricing.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great Experience

by proberts3 on 04/03/2014

Many years ago I was shopping for a new car and had visited several dealerships in the metro area. At that point I was disgusted with the manipulation and tricky sales tactics used by every dealer I had visited. Then I saw an ad in the paper for Walser, and the moment I walked in the aggravation was gone. I've purchased several vehicles over the years for myself, my wife, and my kids. They make it fun, like it's supposed to be. They truly do take the aggravation out of buying a car. We recently dropped off a car for a service appointment the next day. The service manager called me the next morning to let me know they were working on it and when it was scheduled to be completed. It might seem like a small thing to be informed of the progress of your repair, but they get the small things right. That says something about their approach to customer service. I'm impressed not just with Walser as a car dealership, but as a business in general. You'll find lots of customers in their dealership who have been buying cars there for years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Outstanding Sales Team!

by JeffMKX on 03/28/2014

I have never been a huge fan of car dealerships and the high pressure and often condescending attitudes you can get from many car dealership sales personnel. Well tonight that all changed for me with the sales team at Walser Chrysler Dodge Jeep Ram! From the very beginning I was greeted by a very friendly salesman by the name of Bryant. Bryant treated me like a friend from the very beginning and helped me through the entire sales process with a professional demeanor, affable attitude, and knowledgeable expertise. You could sense he genuinely cared about my experience. He was patient and answered all my questions with an upbeat attitude as he guided me through my car purchase experience. Partnering with Bryant was Michelle who was the team lead. Her guidance and thorough explanation of the process was invaluable. She was fun, professional, and explained things to me in a way that a novice car buyer like myself could understand! I walked out of Walser Chrysler Dodge Jeep Ram with a beautiful Lincoln SUV and the feeling that I got an outstanding deal and made two new friends in the process. If you are in the market for a new vehicle and would like a no pressure (They don't work on commission), positive, customer oriented experience then you would be well served to look at Walser Chrysler, Dodge, Jeep, Ram. Not to mention their prices are hard to beat! Ask for Bryant and Michelle to help you and you will be not be sorry!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Walser Chrysler Dodge Jeep Ram Gets it Right

by joantfo on 03/12/2013

Walser Chrysler Dodge Jeep Ram is a business that continues to evolve and in a very positive direction. It seems like every time I go there (and I go there a lot because, over time, I made the decision that this is where I will have all of my service done), there are some new and better ways to serve customers - more service advisers, a nicer waiting area, tearing down the wall between the waiting area and the cashier to open it up into a friendlier space and many other seemingly small things that other service providers simply don't do. I always get an estimate before the work begins, I always get check-ins along the way, and I always get reports on what could be fixed better and cheaper now rather than later. In other words, they always go beyond expectations. Even if the news is not good news - unexpected problems or expenses - they always deliver it straight-up so I can make an informed decision. I don't mess with the safety of my vehicles. I carry my loved ones in those vehicles. If I can avoid a developing problem, I will. There's a trust level here that is hard to replace if it is once broken. Walser Chrysler Dodge Jeep Ram has earned that level of trust from me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

You can count on Walser Chrysler Jeep Dodge Ram to take care of you. The members of our sales department are experts in all things Chrysler, Jeep, Dodge and Ram, and they use their industry savvy and automotive experience to pair you with the perfect car for your lifestyle, be it new, used or certified pre-owned. Drive home in a stylish new Chrysler 300 sedan or powerful Ram 1500 pickup truck, or buy a pre-owned Jeep Grand Cherokee at an amazingly low price. We have a great Chrysler, Jeep, Dodge and Ram finance team at our dealership, so you can rest assured that you can still bring home the car you love at a price you can afford, even if you can't afford to pay for it all at once.

what sets us apart
We offer great, up-front pricing without the hassle of negotiations typically found in car dealerships. Every vehicle is clearly marked with our pre-discounted Walser Best Price. There are no hidden costs and no negotiations.
Walser invests in the people and organizations in the communities in which we live and work through charitable giving and volunteerism. Walser Automotive Group donates 5% of pre-tax earnings to the Walser Foundation.
Amenities
Complimentary Drinks
Complimentary Coffee
Television
Cable Television
Vending Machines