Jim Lupient Buick GMC
Today 8:00 AM - 6:00 PM
Customer Reviews of Jim Lupient Buick GMC
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2 service reviews
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by Chevrolet on 05/14/2025Credit cards get 3% fee, also after almost $1000 I never received a courtesy car wash, so car was dirty with fingerprints from oil change, mechanic work.Damaged vehicle
by Robert228 on 05/06/2025Gm Tim at this location is hostile and combative. Has zero knowledge on car care. Will not be returning.
The following reviews are more than two years old. They are not included in the overall rating.
5 service reviews
Dirk for Gesina Beukes - Service Review
by dirk beukes on 03/05/2023Like always, service is much better than good, thanks.Servie
by Mark Cicc on 03/01/2021I do all my service here based on the repeated quality and service.Service
by NotHappy on 06/25/2018Needed a oil pressure sensor on my 2013 GMC Denali- was originally quoted $1300, after doing minimal research online I knew I was dealing with a $65 dollar part. Reasoning the service person gave was labor- extensive for this repair. I… went to my local mechanic and was charged $183.00. Will not be servicing my vehicle againcustomer service
by llmitch on 04/18/2018I cannot seem to receive or have a good experience with this dealership per Service dept. However, when I am car shopping I sure seem to receive top notch customer service!! I should not have to constantly repeat myself and return for… the same issues!! My TIME & MONEY are being consistently WASTED!!cannot fix my radio on the car I bought
by mrbudyzer on 08/17/2017this dealership is unable to repair a radio problem. They have replaced the radio in my car and the radio has the same and new issues present. Apparently, they do not check the work that they complete to see if what they did solves the… problem but rather calls the customer to just say that the repair is done and that my car is ready for pickup. This is hands down the worst dealership I have ever dealt with. I have been in many many times and have even caught the service manager Brandon in a outright lie! He states that he has never spoken with a member of the General Motors team that had opened up a case number with me. I received a call from GM stating that my radio had no codes and that they spoke to Brandon and he told them this and that there was nothing wrong with this radio! They simply would not know that information had Brandon not spoken to them. This is a very dishonest section of the dealership and one that should not be in place. Simply put, Brandon cannot be trusted and he is the service manager! I can only imagine how many more lies he has told to countless customers to cover other lies. I hat liars and cant stand people that do this to try and better themselves. Honesty is always the very best policy. Further, I had an appt. with Brandon and came in at the agreed upon time to see him personally at his request so he could hear my radio AGAIN after hearing it countless times before. When I arrived, I was greeted by a car runner and I told him I had an appointment with Brandon. Brandon was standing in clear view through the window at the service desk speaking to another service advisor. The young man went in and told him that I was here to see him and words were exchanged with the car runner guy and Brandon at which time the car runner returned and told me that Brandon was in a meeting when he was clearly at the service desk! The young man was clearly embarrassed and didn't know what to say. I said that Brandon was standing right there and I know he saw me come in for our appointment. I then realized that the young man was not at fault and I apologized to him for Brandon not doing his job! I waited and waited and finally Brandon talked to another service advisor who came out and said that Brandon asked him to come out and listen to the radio. This is a guy that was aware of my problem from past countless visits to the dealership. He got in the car and I vented to him after he again heard my radio issue. I told him I was sorry that he had to do Brandon's job and that I was very upset that he lied to me again! We had an appointment!! Brandon told me that he wanted to hear the radio personally AGAIN! The guy that came out, told me that it gets trying around the dealership sometimes and he hinted that he gets put into situations from time to time by Brandon!!!!! I apologized to him stating that I was not upset with him but just Brandon who is the service manager and acting the way he does. We had an appointment and he should have honored the appointment and talked to his service advisor at another time! This dealership is in dire need of a restructuring of personal as the ones they have lie to cover their mistakes. When a customer can catch them in a lie more than one time, as I did, that is pretty bad. I think high ranking management from General Motors should take a deep look at the Lupient Dealership with a fine tooth comb. This is not good for business and the general public. I am and have told countless people about my experience, a gross negative one at that, so that they may not go their for their next car buying experience. This is not a go to the store for a loaf of bread or gallon of milk kind of buying, it is the second biggest item you will ever buy next to your home! How can a dealership treat customers this way. Also, the General Manager, John Aretz has been in meetings with myself, Brandon and that assistant Manager twice so he is totally aware of the issues. The issue w
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update: I must say the this dealership is too focused on codes alone. They can clearly hear the issue but say because there are no codes, that nothing is wrong. This problem has to do with the radio in that the channels do not come in at all or have extreme static. There is not telling what the reception will be at any given time in that even turning the car had a profound effect on the reception for the radio. After getting my car back the last time, the loaner that I used and my car were parked side by side and I put both car radio's on the same station, The results were clear and profound. My car's radio did not play the station that was on and the loaner car worked flawlessly! This was witnessed by Mike Thompson my service advisor and myself. I asked him to relay this result to Brandon the Service manager. As of today, my cars radio is still not working as it clearly should. The voice command still has issues and perhaps the microphone is faulty? You cannot voice command the navigation as it will only say 'pardon' repeatedly. When you use voice command for the phone it takes about 10 seconds for the radio to respond to the command if at all. It will often come up with a response that is totally different than what was asked of it. I must say that this dealership and GM must do a far better job of understanding the frustration of a customer when there is clearly a problem rather than repeatedly giving the car back to a customer in this case myself, with the problem not fixed. They should work tirelessly to remedy the problem correctly. Just because a car has no codes for the problem, does not mean there is not a problem when you can clearly hear the problem! This is just not acceptable of this dealership and they should and could work harder to remedy this issue.
by mrbudyzer on 08/31/2017