McCarthy Auto World
Customer Reviews of McCarthy Auto World
Review type:
Mike
Mike
by Langs777 on 07/10/2024Very professional and really nice to deal with.We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
GMC 3500 Service
by DavidsGMC on 04/15/2017updated 04/25/2017I was able to get quick scheduling based on my availability. I waited while the service was done and my truck was returned earlier than the stated delivery time.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best, Marc Weis | General Manager | 763.323.3333
1st Oil Change
by 4Halett on 04/14/2017updated 04/25/2017Pleasant and helpful! Scott Clark is such a pleasant person and very helpful with teaching one things about a new car.Thank you for the kind words! I'll be sure to pass your comments along to Scott and we hope to work with you again. Best, Marc Weis | General Manager | 763.323.3333
Enjoying the drive!
by DeeEvans on 04/10/2017Very customer focused and listened to what I was looking for. Once the sale was made they followed up concerns about my previous lease. They seem interested in establishing a trusted relationship.Dee, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best, Marc Weis | General Manager | 763.323.3333
Shop Elsewhere / Get Car Fax
by MNVikings16 on 12/28/2016Bought a vehicle was told was local trade in for a new vehicle with only 30k miles on it. Nothing but trouble and found out from service - by accident - it had a long service history prior to us buying it. Salesman was offensive - only… bought because of my husband - I wanted to leave.We're very sorry to hear you feel this way and we would like to speak with you further to learn more. Please contact us at your convenience so we can discuss your concerns personally. We take customer service very seriously and customer satisfaction is our utmost priority. We look forward to speaking with you and regaining your trust in our business. Sincerely, Marc Weis | General Manager | 763.323.3333
Price goes up when you try to use warranty
by dkman610 on 12/23/2016Didn't like that, what is this an HMO or an auto shop?We're very sorry to hear you feel this way and we would like to speak with you further to learn more. Please call me directly or provide us with a phone number or email address so we can discuss your concerns personally. We take customer service very seriously and customer satisfaction is our utmost priority. We look forward to speaking with you and regaining your trust in our business. Sincerely, Marc Weis | General Manager | 763.323.3333
Had a great experience
by Logiver83 on 12/20/2016Everything went well during the whole process. Chris made it easy to figure out exactly what fit our needs, and how to go about making a decision from there. I really enjoyed the entirety of my time there and felt comfortable making one… of the largest purchases I have ever made. Thank you to Chris and Carmen for making this an enjoyable purchase. Thank you to Scott in service for taking the time to introduce yourself to me and offer any answers to questions I may have.Thank you for taking the time to share with us! The goal of the McCarthy Auto World team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Chris, Carmen, and Scott helped you find what you needed in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Marc Weis | General Manager | 763.323.3333
dont shop here
by bp55106 on 06/24/2016I would NOT recommend this dealership to anyone! I had a horrible experience here. After purchasing a vehicle from them we found out we were lied to about the warranty the car came with. We called them to resolve the issue and their offer… was to make US pay for their mistake!!! I would never have negotiated the price I did knowing I would have to pay for an additional warranty. After several conversations I just had enough of the issues and wanted to bring the car back, the reply I received was they are considering this matter resolved, enjoy your car. This was by far my worst experience with a dealership. I WOULD NOT GO TO THIS DEALER!!! The salesman did not know anything about the car they were selling, they are very inexperienced THIS WAS A HORRIBLE EXPERIENCE!!!!! DO NOT SHOP HERE!!!!We appreciate you bringing your concerns to our attention and we assure you that this is not how we intend to do business. Our goal is to attain 100% customer satisfaction and it comes with great disappointment when we fall short of that with our guests. I would sincerely appreciate the opportunity to further discuss your situation and the chance to make things right. Please call me so we may assist you better in the future. Sincerely, Marc Weis | General Manager | 763.323.3333
Great Experience!
by kimfromfridley on 03/23/2016Marc worked hard to find us the exact car we wanted within the price range we specified. He and his team really went over-and-above to provide a great customer experience! I would definitely recommend them to anyone looking for a new car.… We love our new Buick!Congratulations on your new vehicle, Kim. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. Thank you for your recommendation and we look forward to seeing you again. Sincerely, Marc Weis | General Manager | 763.323.3333 
Service
by Davidojr1 on 02/09/2016updated 02/24/2016Excellent work and timing and friendly... Answered all my questions.. Would recommend to family, friends, and neighbors. Keep up the great work.90,000 check up
by Carmen_Walton on 02/09/2016updated 02/24/2016The customer service that I received at this establishment was second to none, from James Spades down to the after hours cashier that checked me out when I picked up my car. The actual cost was less than the original estimate :)Good atmosphere and friendly people!
by Roger1942Ninow on 12/19/2015updated 01/07/2016Randy Anderson really cares about addressing your concerns, a good asset to your company! Will definitely recommend Mc Carthy to friends and family!Fast, Efficient Service at McCarthy's
by GaryAllen89 on 12/16/2015updated 01/07/2016Fast, efficient, very pleasant service. It's worth driving a few extra miles for service you can trust. McCarthy's will continue to be our dealer and service center.Awesome
by Garfieldm on 12/23/2015Very helpful good service with a smile were happy with the service we bought the truck there we be backGMC Lover
by farbo2010 on 12/21/2015Boomer, Mark, Tim and Carmen are GREAT, always taking care of myself and family. My step daughter, Wife, myself, my mom and dad Thank youMcCarthy
by Eric1111 on 12/11/2015Great service always! Friendly service reps that recognize me even though I only come in about every 4 months for oil change.Encore 2015
by hodgeman52 on 12/01/2015Treated me very well. When I called the dealer back and said my car had some scratches on it after I got it home they were very open in letting me bring the vehicle back to show them what was on the car I didn't notice until after I took… delivery of it to looking at it to see what happened. Answered questions I had about the On Star button and Sirrus radio.Thank you for taking the time to give us feedback on your latest experience at McCarthy Auto World. We're glad to hear that the service team was able to give you an overall positive experience. We look forward to seeing you again. Kind regards, Marc Weis | General Manager | 763.323.3333
McCarthy visit
by Janakkee on 10/24/2015updated 11/13/2015You would have gotten 5 stars if you could have gotten the problem to show up so you could have fixed it. That`s the only bad thing about my visit and I`ll be back again."I'm sorry to hear some aspects of your visit were less than satisfactory. Please reach out to me at your earliest convenience so that we can discuss it in greater detail." -Marc Weis | General Manager | 763.323.3333
Flat tire
by MicheleFM on 10/21/2015updated 11/12/2015The service department is always friendly and efficient. I stopped by because my rear tire pressure was low and low and behold I had a nail in it. I had my son with me who was gonna be later for school so they hurried and he was only a… couple minutes late.We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at <DEALERSHIP NAME> was able to provide you with an unforgettable experience! Thank you and if you have any questions about the work that was done please feel free to contact us. -Marc Weis | General Manager | 763.323.3333
oil change on pickup
by martipe on 10/31/2015ready for me at my appt. time and completed the work before they said it would be done. Also checked for recall items and performed two of them.Thank you for taking the time to write this great review. It is wonderful to hear that our staff at McCarthy Auto World was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. -Marc Weis | General Manager | 763.323.3333
Chargers
by Jamal2012 on 07/01/2015It was amazing service I would definitely tell my friends and family members. When I came down their I felt welcomed treated great I felt like I was part of a family. I would give them A+ for everything. Service tech that handled my car was… GREAT.Jamal, Hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to see and service you in the future! Be sure to like us on Facebook and follow us on Twitter to catch all the specials! Marc Weis | General Manager | 763.323.3333
GMC Sierra 1500
GMC Terrain
GMC Acadia
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by Aurora Saccone on 07/12/2024