Customer Reviews of Rapids Honda
Review type:
Great place to shop for any Honda’s
by Saron Rom on 05/16/2020Buying made simple! Shane sales team was awesome pull through for a better deal than I expected on an 2017 HONDA HRV EX AWD.Top Notch Customer Service and Responsiveness!
by Ann on 02/17/2020I had an amazing experience with the staff at Rapids Honda. They quickly responded to my inquiry of a 2018 Honda CR-V, and actually took the time to answer my questions before scheduling a test drive. I'm very pleased with my experience and… look forward to the next steps.AVOID AT ALL COSTS!!
by TB on 09/14/2019DO NOT take your hard-earned dollars to Rapids. They are dishonest, will lie to your face and use the bait & switch once you think things are resolved. In my experience, I found the vehicle I was after and ready to buy. After thinking we… had the sale price negotiated, I am presented with their "offer" which included more than $5,000 of unwanted services/accessories. I pushed back and was presented with a revised offer which still included two of these unwanted services. The sales manager, Shane, told me these were included because they had already had a "first coat" of the paint protectant and undercoat applied. I again balked at these additional costs. The offer was revised again ... this time with the price of both extras cut in half. Shane stuck to his talking points and explained that they could not go any lower as the chemicals had already been applied. I was asked if I was "really going to walk away from this deal over $750?" You're damn right I was. I left the dealership, and within minutes received a phone call & texts from Shane saying that he "re-checked with the used car manager and the products hadn't actually been applied yet" so they could take off the remaining extra costs. No doubt in my mind that they very well knew these hadn't been applied but were trying to recoup some of the $$ lost to a reduced sales price by piling on these additional costs, then lying about the first coats being applied in a last-ditch effort. This type of approach is exactly why car "stealerships" have the reputation they do. Perhaps there are other sales managers at Rapids that have ethics. Shane does not. With so many legitimate, quality options for new & used car in the Metro, I would recommend ANY other dealership. If you must go to Rapids, ask to work with someone other than Shane on your transaction.
The team at Rapids Honda would like to welcome you to our dealership in Coon Rapids, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Honda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Coon Rapids, you can always count on the professional technicians in our Honda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks count on the high-quality vehicles and services found at Rapids Honda, and we look forward to living up to our reputation every day. Stop in and see us or call today!
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- Customer Lounge Area
Hello TB, Thank you for taking time to sharing your experience. I am so sorry to hear that your experience was not completely satisfactory. Please feel free to call me personally at 952-207-7887 I would like to know more about your experience so to avoid theses experiences in the future. My sincere apologies. Ken Grantwit Business Marketing Manager
by Ken Grantwit on 02/19/2020