McCarthy Auto World
Customer Reviews of McCarthy Auto World
Review type:
Mike
HR Assistant
by CarmenJean on 04/30/2015Your customer service team is top notch. I was assisted the moment I drove into the service department and with payment for services that included information pertaining to the rebate I was eligible for.Carmen Jean, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing McCarthy Auto World for your vehicle needs. Marc Weis | General Manager | 763.323.3333
McCarthy's Does it again!!
by kamp1106 on 04/13/2015Mel and Carmin are the best, this is my second time using McCarthy and I will continue to be a customer as long as I live here in Minnesota. Mel helped me out 3 years ago, and my wife needed a new car so without question, we headed back to… work with Mel and his team.You have been doing business with Mel and Carmin and McCarthy Auto World for years and your review about us is truly appreciated. Enjoy your new vehicle that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Marc Weis | General Manager | 763.323.3333
BUD
by rcklwein on 04/03/2015When I entered the bay. James was there to greed me and also knew you I was. He is a great representative of McCarthy Auto WorldThanks so much for going out of your way to write this great review! James is a great asset to McCarthy Auto World and he will be grateful to read the nice comment you left him. It was a pleasure to do business with you and we hope to see you again in the future! Best regards, Marc Weis | General Manager | 763.323.3333
Tirane15
by Elaineandtom on 03/28/2015updated 04/03/2015I felt very comfortable and was happy with the way I was treated. They took good care of my car and me.Yukon purchase
by KSommers on 01/20/2015We have had the pleasure of buying our last two vehicles from Sally Theilen and will definitely call her again when we need another. We will also recommend her to others. She is very helpful.Great service from Tim M.
by Thorsmom on 11/21/2014I already told my daughter to bring her car to Tim, after 3 pm, for service. He is knowledgeable and explains what the service needed is. He also takes the time to explain when I need to bring my truck back and when I should call him for… new tires. It is nice that he is the person I deal with, until I pay the bill.Thank you for taking the time to write about your experience with us! I am happy that Tim was able to provide you with a wonderful experience. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Marc Weis | General Manager | 763.323.3333
to Mc Carthy Auto World
by purple555 on 10/17/2014updated 11/10/2014Mc Carthy Auto World ohn Gosewish was very good to us & tried to help us & answer any question's we had for him. He was right there for our Questioms for him. We would recommend any friend or relative to check a car out there. John was very… helpful with everything we asked or wanted help with Thank-You Diane & Darlene [contact info removed]GREAT SERVICE
by KennethOjala on 10/11/2014updated 10/27/2014I liked the quick service and the professionalism -I thought we were having the same problem with our suv, that was done two weeks before but it was something else. So we opt not to fix and there was NO charge! I thought that was great!Great experience
by Lindalu2014 on 09/30/2014updated 10/10/2014I started out at Toyota dealership to look at there trucks. I could not get anyone to even say hello to me. Left without speaking to anyone. I entered MaCarthy and right away Bill approached me smiling and saying good morning. Made me feel… welcome. Gave me the time of day to answer my questionsNew LaCrosse
by Bernstrom on 09/29/2014I drove into the Dealership and told "Boomer" (Whom I've bought 2 new vehicles from in the past) what I wanted. And within 3 days I drove away in my new car. The exact car that I was looking for.It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that did find the car that you are looking for is great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Marc Weis | General Manager | 763.323.3333
Wonderful Experience!!!
by KayMac on 09/12/2014updated 09/26/2014I enjoyed my experience with McCarthy Auto World and with Mel in particular. He was perfect for my personality. I don't like to be rushed or pushed and he was wonderful and understanding to work with. I would highly recommend my friends… work with McCarthy and Mel in particular.McCarthy Autoworld Service Department
by tmhals on 09/24/2014Took car in for two recalls and had an oil change and tire rotation while it was there. Everything was handled in a professional manner. The car was also ready earlier originally promised.Boomer and Carmen ROCK!
by JenSweeney on 09/19/2014Boomer and Carmen are the best! When my husband emailed Boomer to let him know I was interested in trading my Kia Sorento for a Buick Regal, Boomer told us to come on in, and he would make it happen (and he did)! He was able to get me the… exact car I wanted, and he was able to get my payment down so I wasn't paying any more than I did for the Kia. Carmen is a delight to work with, too. I mean, how many people hug their finance manager after purchasing a new vehicle?? :) I have already (even prior to this purchase) referred several people to Boomer and McCarthy Auto World!Thank you for this wonderful review and congratulations on your new Buick Regal, Jen! Boomer and Carmen will surely be glad when they hear this. We hope to see you again. Give us a call if you need anything else regarding your car. Visit us on Facebook for more updates. Marc Weis | General Manager | 763.323.3333
We know why Sally has all the top sales awards on her desk.
by TMHals on 09/11/2014This is the third vehicle I have purchased from Sally Y. at McCarthy Auto World. She is great to deal with and I will talk to her first on my next purchase. Busniess Manager Carmen S. is also great to deal with.Equinox 6/2014
by StevenLois on 06/25/2014Mike was so awesome!! He made my experience with McCarthy so less stresseful!!! Thank you Mike in the Service Center!!Steven, thank you for this great review! I am happy to hear that your time spent with Mike was a pleasing and less stress experience. We pride ourselves on the high level of our service excellence. If you have any other questions or concerns, please come back to visit us. We are eager to see you in the future. Be sure to check us out our Facebook page so that you can take advantage of our many great specials and incentives. Marc Weis | General Manager | 763.323.3333
Fun and easy car shopping
by Scott02hd on 06/25/2014Very low pressure, our Salesman stayed focused on our interests and needs. Allowed plenty of time to evaluate vehicle by ourselves before purchase.Scott, thank you so much for the nice review! It is great to hear that you had a positive experience with us. We always make sure that we are providing all the information that our customers need. Please come back to see us if you need anything at all. Also, check our Facebook page to stay in the loop with dealer events and special deals! Marc Weis | General Manager | 763.323.3333
Horrible service dept management - they don't care about your business
by bigman55434 on 08/18/2010I bought a new 2008 GMC Sierra 2500HD from this dealer a couple years ago. In fact, it was my 5th new vehicle in 5 years purchased from this same dealer. My experience this time was HORRIBLE. I have had this truck in for warranty work twice… (both power door locks failed, one at a time), and 2 recalls. They returned my vehicle to me completely full of water spots. They ran it through the wash, and never dried it. Not a huge deal, but irritating, since they do it every time I bring my black truck in for service. This time, I called the service guy about it, and then emailed some pictures of the truck to him. They were very apologetic. Fine. No harm no foul. I got the customer satisfaction survey in the mail, as always, asking me to rate my last visit. Here is where the fun begins. This dealer always BEGS me to rate them a maximum score on everything, as that is how GM grades them. I usually oblige, but not in this case. When it came to the question of "were you satisfied with the condition of the vehicle on pickup", I said no I was not, and went on to explain. Well, now my truck needs warranty work done again, for a "service trailer brake system" warning message on the dash. This is at 23k miles, so I am a bit irritated. I call to make an appt, and the lady pulls up my account. She immediately transfers me to the service manager, Eric. After a brief discussion about this problem, he tells me "based on the impact of your last survey on our CSI (customer satisfaction index), we do not feel we are meeting your needs, and recommend you get your vehicle serviced elsewhere". THE DEALER WILL NOT SERVICE MY VEHICLE!!!! Just because I was honest on one survey, they dump me! How is this even possible? What is the point of the survey, if I am going to lie and give them 100% when they don't deserve it? This dealer only seems to want happy campers, and will dump you when you ding them in the slightest way. Absolutely horrible. I contacted GM customer care and reported them. This dealer is a joke, and should be avoided at all cost. So much for loyalty. 5 vehicle in 5 years, and they tell ME off.Buyer Beware
by ben_b on 10/02/2009I bought a 2001 Suburban from John Gosewich at McCarthy Autoworld. We have had major problems from the second we got in to drive away. McCarthy Autoworld could care less. My wife and six children were with when we drove off just before… the dealership closed. The Battery warning light came on and we made it about 30 miles when the engine stopped. Of course, there were thunderstorms closing in (we later found out Tornadoes as well) and we were stuck. The Alternator was bad and after getting a couple of jump starts we were able to make it to a parts store and replace it. Which I did myself with some borrowed tools from OReilly parts store. I called our saleman John G. right away and he said they would cover the cost. A few more phone calls (and days/weeks) he offered to pay half of the $200.00 it cost for the alternator. I wasn't very happy with that and he told me to send the reciept and he would take care of it. Needless to say nothing happened. Funny thing is, John always started the Suburban when we looked at it and there was also a brand new battery in it. The battery carrier was even left in the rear storage area. Its been two months now and no money. We have also had the ignition cylinder and switch replaced because the security light was flashing and sometimes the car wouldn't start, $550.00. The dealer mechanic also says the intake manifold is leaking which would cost another $850.00, The fog lights didn't work, some of the turn signals had bad bulbs, the center console latch wouldn't latch, and the rear seat latch was broken. This dealership doesn't care what they sell you and you can't believe what they say. Sad for a major dealor to act like this. My advice, take your business to a dealer that values your business, even after you have signed the paperwork. Never again. Hopefully GM will cut this dealership soon. Ben B.McCarthy via Costco
by McCarthyCostco on 03/19/2014updated 07/30/2025Found via COSTCO.COM membership. Sally was courteous and upfront on costs and flexible to changes we made to criteria of what we wanted. Once we settled specific criteria, she illustrated that item as well as similar matches. She located… vehicle with exact specs many miles away in Duluth but was never an issue, she simply indicated she could get it on site when we wanted it. She was forthright on all specs and pricing of exact and similar vehicles, allowing us to make an informed purchase decision.Work done well and on time
by mnchef47 on 11/07/2013updated 07/30/2025I bring all of my service work to this dealership because of the service work performed. My experiences have been to have all work done well, on time and at fair prices. I have had both warranty and normal repair work performed and have… always been satisfied. They have earned my trust.I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that we provided you with an outstanding service experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter pages to stay in the loop with special deals and contests. Marc Weis | General Manager | 763.323.3333 | mweis@mccarthyauto.com
GMC Sierra 1500
GMC Terrain
GMC Acadia
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by Aurora Saccone on 07/12/2024