Burnsville Toyota
Customer Reviews of Burnsville Toyota
Review type:
Unbelievably bad car buying experience
by Al from MPLS MN on 03/04/2021I have purchased at least 2 dozen new/used cars over the years from various dealerships and I have to tell you my experience at Burnsville Toyota was the worst ever. I purchased a 2015 Ford Escape for $15,000+ on this occasion for my… daughter. They had to detail the car 3 times & it was still GROSS, dog hair , grease marks, sticky stuff in the console, etc. The salesman said they would get it cleaned, they never did. They offered a 6 month, 6000 mile power train warranty, which was a plus because the car was for my daughter living in Duluth. Originally they said the warranty would be good in Duluth, then when we were finalizing the paperwork they said I had to return it to Burnsville for service. I threatened to cancel the deal, at which point the GM, Nathan Dietz, came in & said they would honor the warranty in Duluth. I'll never know unless we have to use it. After we signed all the paperwork & went to leave with the car, we noticed it had less than a quarter tank of gas. I called the GM to ask why they didn't fill the tank and he said due to cost cutting measures they don't include a tank of gas unless you buy a new car. I had to fill the tank before I got home (I live in the north metro). I hope they're happy with the $30 they cheated me out of. My salesman, Tim Parker, knew nothing about cars, I think he said he was selling washing machines before the pandemic. The GM of this "family owned business " was your stereotypical greedy GM who will say anything to make a sale. The only bright spot was the finance guy, Dominic, he seemed to be sincere & honest. So in closing, If you want a good car buying experience, steer clear of Burnsville Toyota. Skip the tricks & dishonesty.Bought a toyota
by Crystal on 07/15/2019The workers at Toyota were focused on my needs for a car . Didnt take long.Mr.
by Lowell on 07/04/2019updated 07/10/2019Scott was very helpful. Finance gentleman very knowledgeable.Lowell, we are so glad we could take care of all of your needs at Burnsville Toyota. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Burnsville Toyota Team
Great salesperson!
by Jennifer on 07/04/2019updated 07/10/2019My salesperson, Eric S. was very good. He was approachable and professional. My finance person was very efficient and got through my paperwork quickly.Thank you for your great review, Jennifer! We're glad to have Eric on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Burnsville Toyota Team
Dan
by Daniel on 07/04/2019updated 07/10/2019You didn’t excellent job and listen to all that I wanted in the car and made the perfect car for when I could affordWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Burnsville Toyota Team
Good overall experience, with a couple opportunities
by Doug on 07/08/2019I was assigned to a knowledgeable and friendly sales professional. The vehicle I wanted was available.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Burnsville Toyota Team
Came excited and left happy
by Ida on 07/04/2019John went above and beyond to make sure I didn't leave unsatisfied or unhappy.Reviews like yours are truly a breath of fresh air! John is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Congratulations and take care! Sincerely, The Burnsville Toyota Team
Great Experience!
by Daniel on 07/04/2019John was available right away. He was knowledgeable about the Sienna we were looking at, answered our questions and it was a smooth sale.Congratulations on your new Sienna and thank you for taking the time to write about your experience, Daniel! It's great to know John was able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, The Burnsville Toyota Team
2019 Tacoma Purchase
by Michael on 06/30/2019Salesman was very helpful. Not pushy. He understood the vehicle I wanted. Staff was friendly.Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, The Burnsville Toyota Team
A great place to buy a Toyota. Super easy to make a purchase.
by Joe on 06/26/2019updated 07/02/2019Made it super easy to buy. I did the research, I knew what they wanted and they accommodated me easily.Joe, we feel so grateful that you chose to come to our dealership. It's wonderful to hear that our team was helpful during your visit and congratulations on your new purchase. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Burnsville Toyota Team
Excellent service
by Tracy on 06/23/2019updated 07/02/2019Jason was an excellent salesperson. He anticipated our needs and was able to answer all questions in a timely fashion.Congratulations and thank you for the kind words! We couldn't be happier that you enjoyed your experience and that Jason was there to provide you with such exceptional service! Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, The Burnsville Toyota Team
Review
by Tod on 07/01/2019Sales rep was easy to work with and very friendly staffTod, thank you for the wonderful review! We work hard to deliver top-notch customer service to each and every guest. Congratulations on your purchase and feel free to reach out with any questions in the future. Sincerely, The Burnsville Toyota Team
Thumbs up
by Chris on 06/30/2019Ricky Vang. This is the fourth vehicle we purchased through him.Thank you for leaving us this great review, Chris. We are very happy to hear that we could provide you with a fourth car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Burnsville Toyota Team
4Runner
by Paul on 06/30/2019Low pressure and very accommodating to my needs.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Burnsville Toyota Team
Car buying with Robert
by Devone on 06/22/2019updated 06/28/2019I liked how Robert made us feel at homw. He dismt pressure us into anything we couldn't afford and sat with us the entire time we were waiting for finance to get back to us.Thank you for leaving us this great review, Devone! We are very happy to hear that Robert could be so helpful during your recent visit with us. Congratulations and we look forward to seeing you back again in the future! Take care! Sincerely, The Burnsville Toyota Team
Happy and Content
by Susan on 06/27/2019That what I would be most comfortable with was more important than just making a sale. Rick did not push - was more in tune to my needs.Congratulations and thank you for taking the time to write about your experience, Susan! It's great to know Rick was able to provide you with a pressure-free purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, The Burnsville Toyota Team
Overall, great but need more financing staff on Saturdays.
by Laura on 06/21/2019updated 06/27/2019Tyler was great, good deal on a beautiful car. Husband also purchased a truck. It's our 4th purchase from your dealership.Laura, it was a pleasure to read about your fourth car-buying experience and congratulations on your two recent purchases! Our top priority is delivering top-notch service and it's delightful to know Tyler provided you with a positive experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Burnsville Toyota Team
Personalized Service
by Allan on 06/26/2019I enjoyed the time taken to figure out a car within our price range that would meet our needs.Thank you for this amazing review, Allan! We really appreciate your business. Sincerely, The Burnsville Toyota Team
Super Dealer from sales through service!
by Katherine on 06/20/2019updated 06/26/2019Sales staff who truly work with you to get you the car you want, and patiently explain how everything works before you drive the car out of the dealership Great, knowledgeable service managers who explain work that is done Excellent,… dependable service work Warm chocolate chip cookies =) Friendly, efficient check out staffKatherine, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay your compliments to the team! If you have any further needs, do not hesitate to stop by for a visit. Take care and have a great day! Sincerely, The Burnsville Toyota Team
It was hard to understand the lady who sold me the Burnsville package
by Mary on 06/24/2019Jack was very helpful and friendlyWe're pleased to hear that Jack took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Burnsville Toyota Team
2019 Rav4
by Glenda on 06/17/2019updated 06/25/2019Roxanne was wonderful - after telling her about my last experience (was not good at all) She did everything in her power to make sure I would be a return customer. (this is my fifth vehicle from your store) Thank you again to Roxanne.Glenda, it was a pleasure to read about your fifth car-buying experience and congratulations on your Toyota Rav4! Our top priority is delivering top-notch service and it's delightful to know Roxanne provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Burnsville Toyota Team
Toyota Highlander
Toyota Tacoma
Toyota RAV4 Hybrid
Toyota Tundra
- Complimentary Coffee
- Rental Car Service Onsite
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
- English
- Bosnian
- Portuguese
- Spanish
Crystal, we are elated to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! Sincerely, The Burnsville Toyota Team
by Burnsville Toyota on 07/15/2019