Luther Brookdale Chevrolet
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Customer Reviews of Luther Brookdale Chevrolet
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As always a great experience!
by Dalygrind on 05/15/2024From the minute I drive in to the minute I leave the entire garage/service staff is amazing. I’ve been coming to Luther Brookdale for years. I’ve dealt with many people from service, sales to management. The front line folks are the key to… this place…leadership could use a lesson in friendliness!
The following reviews are more than two years old. They are not included in the overall rating.
76 service reviews
TPM System Malfunctioning
by ChevyImpala on 08/02/2022I'd recommend Chevy Brookdale service to friends & family for this type of service. Nice people & great service.We cannot thank you enough for your wonderful review of Luther Brookdale Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
OIL CHANGE
by JRNORRIS on 04/21/2021It was quick and well taken off. my car was washed and the technician was kind and explained to me what was done and needed to be done . as well with the cashier.Hi and thank you for your kind words. We are very happy to hear that our team was so attentive during your visit to our dealership, and that they gave you some insight on your issue! Thank you again and we look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Very dissatisfied
by Babyfac on 02/18/2021updated 02/25/2021Job wasn’t done rightThank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Services received
by Pache on 04/24/2015My oil change is "suppose" to include a 27 point check and I thought that we use to get a list of those "checkpoints" and results/recommendations. I know that other car service companies provide this info. I assume that if a problem was… detected, I would be advised, but wonder what if any of those additional checks are actually performed.Customer for life!
by Ginny0320 on 04/12/2015updated 04/19/2015I have been in several times for an ongoing issue with a service airbag light staying on. Each time I have been treated very politely and respectfully. I have been given a very nice car to use while mine was being serviced. I was never… asked to wait very long at all. Dan Baker, my service rep was always so very helpful and friendly. He called me to talk about my car and when it would be done.Service Dept is wonderful.
by KathrynS86 on 04/04/2015I love that everyone in the service department seems so genuine and honest. They tell me what needs to be done, but also what can wait rather than giving me a laundry list of fixes that would cost me a fortune. I always come away from your… dealership feeling like I'm what everyone cares about rather than just making money. It's a very nice feelingCar Repairs
by Gates12 on 03/25/2015updated 04/06/2015Casey does a good job in that Listens to your concerns and does not make you feel like you don't know what you are talking about when you question things - this is good customer service. Most of time I bring car in because I believe… something is wrong or I have a safety concern and he takes that serious. I have had others and they blow me off like I don't know what I am talking about ( Yes theu do , do that ) I get no calls back or updates was a lot of hassle . Then I explained to the receptionist or not sure if title was a female my frustrations and she connected me to Casey , since Casey has done a good job at getting the service trust back on track . Unfortunate I need to bring back as I do have another safety challenge with passenger seat but service has improved.service review
by Wendla on 01/31/2015updated 04/05/2015I was treated exceptionally well and did not have a long wait. My contact with the person servicing my vehicle was above my expectation.Recall Re-do!!!
by LRBerg on 01/31/2015updated 04/05/2015Brought 2005 Chevy Malibu Maxx in for shifter cable recall. First install was defective with a cable that broke on our first outing after install. Luther had car towed in and gave us a loaner to use overnight. Got recall redone in… morning and got car back in afternoon. Other than defective cable part, customer service and professionalism were great. Thank you to Heidi Mannella for great service.Great Service
by vlebegue on 02/01/2015updated 04/05/2015My service advisor was the greatest. Everything was very well taken care of. This is the best dealership I have ever been to and I would defiantly recommend it to anyone who owas a GM product.Luther Brookdale Chevy
by paulycole on 03/30/2015I was told my car would be ready in a day and because I f staffing issues it was 5 days.Always a 5 star experience!!!!!
by KmonayB on 04/02/2015I love coming into Luther Brookdale Chev. All of the staff is polite and helpful. You are acknowledged as soon as you step in the service dept and all questions are answered and fully explained. I have been a customer for the past 5 years… and refer all my friends and family to the dealership because of the high level customer service. Keep up the good work!Twice is the charm
by ChevyE812 on 03/28/2015Second time bringing in car in two weeks where they ordered the wrong part. They did give a luxury loaner until car this time until it was done. Handled all our concerns and apologized for the errors in ordering.IT Project Management Professional
by Sokoya on 03/05/2015updated 03/19/2015Eric Rep made me feel really comfortable, and walk me through everything that would be done before tech started and status on all results after tech completed services. Really appreciated that!! :)Saved the Day
by A_Chevy_Owner on 03/18/2015I went to the dealership after a botched oil change from a different outfit. Luther Brookdale Service department not only fixed my car, they were able to show me exactly what was wrong to return to the previous shop for remediation. Thank… you Ryan and the service tech team at Luther Brookdale!30K service
by knyhus on 03/15/2015Service adviser Heidi was excellent. Truck was returned in great condition. Having a rental vehicle for the day made the whole experience painless.service review
by LyndaKatzung on 02/23/2015updated 03/05/2015Eric was very professional. He explained all the issues that were found with my vehicle and gave a written estimate for the repairs.service review
by LyndaKatzung on 02/23/2015updated 03/05/2015Eric was very professional. He explained all the issues that were found with my vehicle and gave a written estimate for the repairs.Great Service!
by Amber0965 on 02/28/2015I was beyond happy with the excellent service. Everyone was friendly and helpful! I had two separate employees offer to wash my car, which I thought was above and beyond. When I picked it up though, neither had actually done it. It was just… a bit disappointing. Other than that small detail though, everything was excellent!! I would definitely return again!excellent service!
by Lindsey16 on 02/06/2015updated 02/20/2015I dropped my car off for a recall part fix, they estimated the time it would take to be about 2 hours and it was finished in an hour! Amazing fast time! The service department that called me was incredibly nice and informative!
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Chevrolet Silverado 1500 Limited
About our dealership
Thank you for your kind words, Dalygrind! We genuinely appreciate your loyalty and support over the years. Our service staff takes pride in delivering exceptional experiences to our valued customers like you. We always strive to improve, and your feedback definitely helps guide us. Should you have any concerns or further feedback, please feel free to reach out to us directly. We look forward to continuing to serve you and exceed your expectations in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
by Luther Brookdale Chevrolet on 05/17/2024