Gorno Ford
Today 8:30 AM - 6:00 PM
Customer Reviews of Gorno Ford
Review type:
2025 Ford Explorer Purchase at Gorno Ford
by HappyCstr on 05/26/2025
It is always a wonderful experience when I purchase a vehicle at Gorno Ford. My salesman has a high degree of integrity and treats me with respect. He works to get me the best deal.
Have feedback for this dealer?
19 reviews
Sort by:
2025 Ford Explorer Purchase at Gorno Ford
by HappyCstr on 05/26/2025It is always a wonderful experience when I purchase a vehicle at Gorno Ford. My salesman has a high degree of integrity and treats me with respect. He works to get me the best deal.F-250 super duty
by Lenny B on 05/24/2025The overall experience with Gorno Ford was great, they really streamlined the buying process for my F-250 super duty but my only complaint is that they refused to fill the truck up with fuel stating that they don’t do that anymore, spending… well over $60,000 for a vehicle you would think they could at least fill the tank!Ford Explorer
by Bohlender on 02/10/2025Greg my salesman was fantastic. Would definitely buy another car from this dealership.Grandma948
by Grandma on 12/08/2024My salesman was most pleasant, he worked with on 2 occasions. First by giving me information on the vehicle and I told him I would come back on Friday so that my son could accompany me and help me with the transaction.F150
by Renee Tou on 11/15/2024I have leased vehicles from this dealership before but I will not lease from them again. I can’t even tell you what my interest rate is. I was told that Jake would help me set up my keyless entry and show me how to work the screen on the… inside of my truck. Well that didn’t happen and my keyless entry still is not set up and I have no clue how to work CarPlay. I had a cover put on the bed of my truck and when they installed it they pulled it to far to the tailgate so now it doesn’t open properly. I did contact the dealership and was told to bring the truck back which isn’t easy at this point as to the way I work. I think maybe they should have done the job the right way and not been in a hurry. I feel I was very rushed the day I picked my truck up and they just wanted to hurry me out because it was close to closing time.Outstanding Customer Service
by Rosa Moreno on 10/16/2024Being a Ford employee and knowing what I wanted to have in my next vehicle, I could've chosen to finish doing my research online and place an order online as well. I've been in love with Expeditions, as I owned a 2013 Extended King… Ranch Expedition and I drove it for the last 11 years. I LOVED it for so many reasons! I wanted to test drive quite a few vehicles to see if I could convince myself to love a different Ford or Lincoln vehicle. I do love the Lincoln Navigator and also the Lincoln Nautilus. But the Customer Service Experience at Gorno Ford made the difference in my decision. Working with Miranda Arzola definitely tilted the scales for me. She is an OUTSTANDING Sales Representative. If she would've worked at the Lincoln dealership instead, that Lincoln Navigator would be parked in my driveway. Instead, I have a very beautiful 2024 Platinum Max Expedition to drive the next few years... and I ABSOLUTELY LOVE IT! Thank you, Miranda, for being patient, honest, confident... and for allowing me to enjoy the car shopping experience! It makes a difference.Recent cargo van purchase
by Van buyer on 10/13/2024I have bought many vehicles from Gorno Ford, both new and used. Always a good experience , never a strong sales push. I trust Gorno Ford to sell a good vehicle and have for at least 40 years,Hi, thank you for leaving such a great review and high star rating. Safe travels!
Terrible customer service
by Gittyup on 10/03/2024updated 10/12/2024Purchased a vehicle and had an issue since day 2 of ownership. They put me on list to get vehicle in waiting on loaner vehicle. 3 months later still on the list waiting for repairs.Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. Please reach out to Relations Manager, Mary Anne Ryder at (734) 676-2200 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Great atmosphere
by born42wheels on 09/19/2024Dylan Pillai, is very knowledgeable and freindly.I will recommend him to anyone that is looking to purchase a vehicle.Christian was fantastic!
by Tdavis02 on 07/08/2024Christian shared his welcomed opinions, showed us many cars, and was honest and effective.Poor Customer Sevice
by vsenyk01 on 04/01/2024Using Ford Inventory contacted dealership about a Ford Mustang, verified with the phone contact person from the dealership that the car was available. I went ahead with financing over the phone. When we went to pick up the car, it was a… completely different mustang that they did the financing on. The car that I had intended to purchase was already sold. I did end up taking the second car, dealership offered to make it up to us. However after three weeks we still haven't heard from them. Once we got home with the car we noticed the ambient lighting on the drivers side was also not working.Great experience
by Sbray24 on 02/11/2024My salesperson was awesome. Mary did everything she could to make this purchase as pain free as possible. Everything went smoothly without a single problem.Used vehicle purchase
by Barbara on 01/26/2024Excellent service from the entire team! Quick, efficient, and the best deal on my lease vehicle purchase. Couldn't be happier!Purchase experience at Gordon Ford
by Tree Farmer on 12/10/2023People were great to work with they answered all questions and were always able to answer all my questions. Great experienceCar lease
by MarciaB on 11/10/2023Mark is very personable, we did not feel pressured to purchase. He ran thru numerous price scenarios for us.Gorno Ford Service 5 Stars!
by Marianne on 11/03/2023Always excellent service with Pat Roberts as our long time sales person. We can count on Pat to take care of our every need!Great Service
by hammers on 11/02/2023We continue to purchase our vehicles from Gorno Ford because they have a wonderful selection and fantastic service.Great service! Highly recommend!
by Mayor Odette on 10/04/2023Everyone there is knowledgeable, kind, and eager to help!New 2023 Escape purchase
by BobbieH on 08/03/2023Gorno Ford did a great job from start to finish. They priced my trade in and got me a great deal on a three year lease for a 2023 Escape.
The following reviews are more than two years old. They are not included in the overall rating.
111 reviews
Excellent service
by Stephanie on 02/16/2023I called after finding a expedition online they called me back immediately and I walked out with a new truck the next day fast service friendly employees all around great experience
Ford Explorer
Ford Escape
Ford Edge
Ford Fusion
About our dealership
Hi Renee, we are so disappointed to learn of this situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to our Relations Manager, Mary Anne Ryder at (734) 676-2200 so we can work towards a resolution.
by Rhett Rogers on 11/19/2024