Lunghamer Buick GMC
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Customer Reviews of Lunghamer Buick GMC
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21 sales reviews
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by Larry on 02/11/2025updated 02/18/2025Kaitlyn and Dan were a great help. Made the process super easy.Excellent car buying experience
by GDTrapp on 01/23/2025Damone and Jill did a great job! He got me the SUV I really wanted and she handled my paperwork quickly. I will be back for another vehicle.My great suv
by Black on 12/28/2024updated 01/03/2025They give you the best options for your budget and help you every step of the wayleasing made easy
by tsimpson on 01/02/2025Candace made the leasing process go smooth without any problems. I was made to feel like a valued customer and not just a number.Car Queen
by Regina Woodard the car Queen on 12/21/2024They haven’t failed me once. Been going to this dealership since I was a kid with my parents and one thing I can say for sure this dealership has what you need at reasonable prices with affordable warranties. All I can is I’m on my 4th… vehicle from this exact location. And nicest and most understanding sales and mechanical departments. If I could rate 10 stars you guys definitely deserve it.Best Experience Ever
by Pat on 12/14/2024Regina The Queen gave me a 4 Day Test Dr. on a beautiful electric blazer Melissa and sales and service help me get that set up. She was the gym and I think his name was John. He came out to show me all the features in the car. That’s a… truly amazing machine. My experience at Joe Lunghamer was amazing. Regina the Queen will be the person I think about when I decide to get a new car.WOST EXPERIENCE EVER
by D on 11/24/2024I will never buy another car from Lung hammer. No customer service and they rip you off. Very unprofessional!!! 0 starsGreat service
by Hilda on 10/26/2024updated 11/04/2024The salesman was very informative very helpful very friendly I receive great service overallGMC 1500 purchase
by Dan Flora on 10/24/2024Team at dealership were east to work with and communicated well.Never again
by Disappointed on 09/30/2024Salesperson discouraged us from having our mechanic inspect the car before purchase. I told the salesperson I didn't want the lugnut locks on the wheels. He said he didn't know if they had any replacement lugnuts available and to make an… appointment with the service department. Lunghamer's parking lot has hundreds of cars on it and they don't have any lugnuts to swap out? Unbelievable! Never again.Customer
by Jennifer on 09/18/2024updated 09/26/2024Excellent experience I was able to get the car that I wanted ! The people was was nice and helpfulUnderstanding my wants , friendly, comfortable
by Donald Teets on 09/24/2024Inviting , friendly, understanding , accommodatingProfessional Staff
by Doris Jackson on 09/21/2024The mannerism I felt makes me want to go back.Superior Service!
by Neil on 07/11/2024If receiving exceptional customer service is something that you’re looking for, Lunghamer is definitely the place to go. My sales rep LaVonda (LV) was a pleasure to business with, from the phone call to see if the car was still available to… driving off the lot with my new car, a friendly, professional, relaxed experience. Michelle in the finance department was very friendly and personable as well. They made me feel welcome and that they were taking care of everything, I had a very enjoyable experience dealing with something that can be very nerve wracking if you don’t have the right people helping you. In my opinion, they went above and beyond good customer service, it was superior to any experience I’ve had purchasing a vehicle, I highly recommend and will be doing all my future car buying with Lunghamer from now on.Customer Satisfaction
by Mike Z. on 05/02/2024Had a very positive experience working with Lunghamer GMC/Buick in Waterford, MI. They have a great staff who are eager to help. Our Sales Rep, Candace Smith, was very helpful in getting us into our new GMC Sierra and Dave, the Sales… Manager, was great to talk with. Our Finance Manager, Jill, was extremely helpful in getting our deal finalized. My wife and I couldn't have asked for a better team to purchase a new vehicle. We love this dealership!2023 GMC Terrain AT4
by Revinkevin69 on 01/21/2023My salesman Damone was very professional but I didnt get what I wanted for my trade in. Took it to another dealer near me and got 2000 dollars more than what the used car manager at Lunghamer GMC was gonna give me, so that was a plus for… me.Lunghamer Buick/GMC is HORRIBLE
by KennethS on 07/10/2017Undoubtedly the least-caring business regarding customer satisfaction I've encountered in my life!!! Had 2 days to replace a totalled vehicle. Most-exact replacement at Lunghammers. Could not get them to budge a penny on sticker. Insurance… gave a little more to help close claim. Morning through afternoon and now evening. Attempting to close deal with dealer & wife while tending to a special needs child, and keeping another family appointment. Was confident in process of deal so far. Big mistake. Left wife alone there for 10 - 15 minutes. Upon return, was told they were "just getting started" in finance room. Big lie. A couple key contract terms already entered -- both costing more than my "handshake" with salesman. Ended up not finishing the reading/signing of contract until 7:00 p.m. Some numbers seemed high, but again, bushed from chasing around a special needs child, (as there really were no suitable facilities there for him). As well, I'd remembered recently the Fed had raised interest rates. Long story short, under incredible time constraints, duress, and bleariness: we signed. So in the clarity of the next morning, I notice the PURCHASE PRICE is nearly $400 more than the handshake; and the financing was phished/farmed out to a different lender than we asked, at a substantially higher interest rate. Two "mistakes" in the finance room -- both in the dealers favor -- in a deal that supposedly was "just getting started" when I walked in. As for the lender being phished/farmed... the next morning our credit union assured us to a 100% degree of accuracy, that Lunghammer Buick/GMC never even contacted them. Talk about deceptive/shady/unscrupulous/ & unethical business practices! My phone calls & e-mails ignored (and somehow that 3 days to cancel the deal mentioned by the salesman apparently not accurately explained -- another 'error' in dealer's favor); I went in to see the General Manager that Friday. He assured my wife and I he would look into the matter and "get back with us Monday." That was 11 days ago. I've got cobwebs whistling in my ears. Never heard back from him. My wife has amazing credit rating, and we've bought 5 new GM vehicles over the last 20 years (with plenty of dealership add-ons), and never missed a payment. I can only wonder how poorly they'd treat a potential customer with lesser credit or purchasing history. The fact that my wife was in a serious accident, spent time in the hospital, and had the car she loved totalled -- then to be treated this way while replacing it -- should scare any righteous soul away from Lunghammer Buick/GMC. The fact that we had a special needs child present that we were there looking after (and yet dis-compassionately taken advantage of) should make you stay far, far away from Lunghammer Buick/GMC. To think my father-in-law toiled at GM & American Axle plants until he literally just about dropped dead! And oh yeah, I had an Air Force hat on, and was asked if I served. Upon my answering "yes," I was "thanked" for my service to our country. Not once, but several times. And if by being "thanked" by them, it meant taking crass advantage of my wife in the 10 - 15 minutes I was gone; and then refusing to make it right upon discovering such the next morning; and further hiding behind the "misunderstanding" of how the salesman explained the Guaranteed 3-Day Deal Cancellation Policy, well believe me... it was a lot more honest portion of the country I was serving. Stay far, far, far, far, far away from Lunghammer Buick/GMC. That is a five-star "stay away" rating!!!!! (I would have given them ZERO STARS... but the YELP APP would not let me continue this review when I tried). If for some reason you are compelled to ignore this advice, for gosh sakes never let them get you & your spouse separated! Divide & Conquer is apparently the hidden context of their sales motto. "Get lost, we're above caring/accountability/even having the guts or decency to call back when there is a complaint or problem is apparently their operative values," and oh: ~~~ "Thank you for that big, fat check... now get lost!" If you like deceptive, shady, unscrupulous, & unethical business practices... OR you want to be taken advantage of in a car deal with no recourse, remorse by the dealer, or no means of correcting the lapses of truth AFTER shaking the salesman's hand... by all means ignore the warnings in this review.Bunch of [non-permissible content removed]
by Walerka on 03/31/2017I purchased a car with the broken Onstar, and I didn't know about it; though, I signed the paperwork as it was working. On the day of purchase I had to go back to the service in order the Onstar to be fixed. The Onstar offered me 3GB free… Internet within the first three months of purchase. I couldn't ever connect neither any of my phones, nor IPads, to the wifi in a car. It means I couldn't ever use my free 3GB in a car. The technician was very consistent telling me that my car was inspected multiple times, and I didn't have any data left, though any data was used in a car, and I had to sign their paperwork stating there was no data left; though non of the wifi equipment ever worked in a car. Communicating with people from the dealership was very difficult because they don't understand your needs, just trying to prove you are a complete idiot because your phone has problems with wifi; though I can connect wifi on my phone everywhere without any problems at all. This dealership is like a bunch of [non-permissible content removed] who isn't listening to the customers' needs. Certainly I would need to use the dealership in Troy where people seem to be nicer and more pleasant to communicate.Great Car-Buying Experience
by samattson2u on 07/08/2016Dick Johnson was awesome! He and Jennifer, the finance manager, made my visit the best auto-buying/leasing experience I have ever had. Dick was patient and and very thorough in explaining my options. He took a great deal of time going over… all of the features of my new 2016 Buick Encore. I left in my new car with a big smile on my face! Thanks Dick!Very nice sales rep.
by Gingerbun on 06/23/2016Great. 👍Very willing to help us stay in budget. . so monthly payment was not so high.Certified Prices are MISLEADING!!!
by Harleyduo on 10/20/2012updated 06/01/2025I drove four hours (round trip) to buy a certified vehicle and had the money in hand and was about to had it over when I was informed I would have to pay EXTRA to get the WARRANTY with the car they were advertising as being certified. I've… bought three or four certified GM vehicles in two different states and I've never had a dealer try to make ME PAY EXTRA to get the warranty with it. Beware of this dealership and the practices being pulled by the used car salesmen.
About our dealership
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Lunghamer Buick GMC Team
by Lunghamer Buick GMC on 01/23/2023