Sundance Buick GMC
Today 8:30 AM - 9:00 PM
Customer Reviews of Sundance Buick GMC
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The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
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Shopper
by Mcdowellk on 11/01/2016Very enjoyable experience. No pressure and my questions answered.Love my new car
by Allthings60 on 09/26/2016Our sales person goes the extra mile every time we are in the market for a new car.Excellent to deal with
by krissylou61 on 08/16/2016We had a very pleasurable experience in purchasing our new GMC Canyon from Sundance Buick GMC. We are very pleased with all of our interactions with Bing, our salesperson, and others that we talked with at the dealership. We will be… bringing our vehicle to them for regularly scheduled maintenance, even though with have other dealerships more local to us.Great overall experience, very professional
by Triciawilk on 05/21/2016Great overall experience, Dan Andrews was great to work with and Very professional and Terrah Hanks made the whole experience very easy and enjoyable. I will definitely be back and recommend all family and friends to Sundance Buick GMC.Not a reputable dealership
by customer95 on 10/28/2015This dealership sold a car that they said only needed tires to fix the vibration and loud noise. That was not true and they want more money to repair. I met with the saleswoman on 8/25/15 to look at a 2010 Dodge Journey. She told me not to… worry about how rough it drove or the loud noise, that her service guy said it just needed new tires. She also pointed out several other repairs that were scheduled to be done and said all of that would be fixed. On 9/30, I went to the dealership to make a deal on that car. While we were discussing the price, she said the price of the car would be changed from what it was advertised for, on their website, if she made the repairs. She did not say that when we talked about the car the first time. I asked for the list of repairs that she told me about and she said they were all written down and she would give it to me at the end of signing the paperwork for the car. After I signed all of the paperwork for the car, she showed me the list. It did not include the tires, she said they were planning on fixing. I asked her about the tires and she said I would have to give up a specialty package that I had purchased, that cost $599 in order to have new tires put on. I said okay I would take the tires instead. After taking the car back to the dealership to have the new tires put on, on 10/10, as soon as I drove away, the car still made the same vibration and noise. I called and made an appointment for 10/15 to have them diagnose it. They said the tie-rod needed to be fixed, along with a ball bearing on the same side. It would cost $862 plus the cost of a rental car. I told them that was not what I was told when I bought the car. The service manager, Chris, said the owner of the dealership would review the file on the car to see if there was enough money in the deal to fix it for me. I then received a phone call that the owner of the dealership decided to fix it, if I would pay them $100 and they wouldn't cover the cost of the rental car. I asked to speak to the owner and never received a phone call. I did not authorize them to fix the car, but on 10/17 I received a phone call telling me my car was fixed. I called them back and asked if the $100 and rental car costs had been waived and they said no. I was then told he couldn't do anything about that, I would have to speak with the salesperson. I spoke with the sales person who said, she couldn't do anything about that and that I would need to speak with the owner. I said I have been trying to speak with the owner and she didn't return my call. The salesperson said she could give me the owners personal cell number so I could call her. I called Tarrah Hanks on 10/17 and left a voicemail asking her to call me to talk about the repair bill for the 2010 Dodge Journey that I had recently purchased from them. I received a return phone call from the owner on Friday, 10/23, that she would be out of the office for the weekend. I called her back on Monday, 10/26, and have not received a response. As of 10/19 the service manager is said I now owe $235 and they won't release my Dodge Journey without paying that amount. So, I had to pay it. Worst experience I have ever had with purchasing a vehicle. Do NOT go to any of their stores.
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About our dealership
Jodi, we are discouraged to know about your negative experience at our dealership. It was most certainly not our intention to give you a bad experience on buying your vehicle with us. We strive for 100% customer satisfaction and it comes with grave disappointment when this is not achieved. We appreciate that you took the time to bring this to our attention and we truly hope to work with you to bring this to a resolution. If you would be open to contacting us at your earliest convenience, we would appreciate the opportunity to further discussion your situation and the chance to make things right and to assist you better in the future. Sincerely, the Sundance Buick GMC team
by sundancebuick on 11/03/2015