Rochester Hills Chrysler Dodge Jeep Ram
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Customer Reviews of Rochester Hills Chrysler Dodge Jeep Ram
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Very Poor Customer Service by Service Dept
by jlr32171 on 10/09/2015Do not take your car to get service at this dealership! I bought my 2013 Chrysler 200 about 2yrs ago at this dealership. Sales experience was good. Service is ridiculously poor since I bought the car. Service advisors are unfriendly, don't… ever smile, act bothered that you need them to help you fix your car, wont try to help you, will tell you they are too busy to help you, etc. If you fill out the little survey card they leave in your car, the service manager will call you and ream you out for not giving good survey feedback. Very unprofessional. The call from him was all about HIM and nothing to do with my concerns. He said nothing to help the situation get better for my future visits. I then told him I guess I need to take my business elsewhere and he said "Okay, you probably should," He seriously didn't care to lose me as a customer. I will never walk back into this dealership. Although, I live in the same city, I will drive elsewhere to get my car serviced. I was warned by a friend who said they only pretend to give you an oil change, but really don't. I should have taken that as a warning sign.
About our dealership
Thank you for providing us with this feedback. We are happy to know you had a positive experience with our sales team but we are deeply disappointed you are dissatisfied with our service department. Our team strives to provide top notch service and we never want you to feel like an exception. We would like to learn more about your concerns, and encourage you to reach out to our service director, Al Laity, at (248) 659-3238 to discuss this in more detail. Thank you.
by rochesterhills on 10/12/2015