Imlay City Ford
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Customer Reviews of Imlay City Ford
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Imlay City Ford
by Srhazlewood on 03/08/2025
Imlay City Ford goes out of their way to provide excellent customer service. They make the car-buying process easy, stress-free, and even enjoyable. Their staff is knowledgeable, friendly, and always willing to answer questions or address… concerns. From the moment you walk in, you feel valued as a customer. I highly recommend Imlay City Ford to anyone looking for a seamless and pleasant car-buying experience.
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The following reviews are more than two years old. They are not included in the overall rating.
28 reviews
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Oil change and trans flush
by Fusion22115 on 05/23/2015We had our Fusion serviced on Friday. The writer was very courteous and our car was done quickly. We are very satisfied with the service at this dealer.Great service staff and very helpful.
by F1507307 on 05/03/2015updated 05/18/2015My problem was with my new 2015 F-150 the driver door opened when I was traveling 60 mph. The service manager handle the call to Ford engineering and the repair was done the next day.Love Jeff Trott and Imlay City Ford
by happyfordgirl on 04/28/2015updated 05/07/2015This is our second vehicle we have leased through Jeff Trott and Imlay City Ford. We are extremely happy with our vehicle (as well as our previous vehicle) and will definitely be returning to Jeff when it is time for our next purchase.Pleased as Always
by Possum5331 on 04/25/2015updated 05/03/2015I waited 1 and 1/4 hours for an oil change, but that could have been because I called the day before and the service department squeezed me into the schedule on the next day.Great service!
by mbruno2451 on 04/29/2015Great service department! Karie was super helpful! Props to the techs who did the work too! Thanks so much!4-2015 F-150 Backup Acknowledgement
by econtrols1 on 04/22/2015Excellent service, but cost is high.Excellent experience!!
by Ngelle8503 on 03/27/2015My saleswoman was very helpful. From finding my vehicle to teaching me about all the features on the new truck. No pressure. It was the best experience I've had at a dealership. I'm a returning customer and will continue to come back and… recommend this dealership to everyone that asks!Great service
by Jls_2624 on 03/26/2015Only place I'll have my vehicle serviced at.Love my new Focus!
by shackettb on 03/04/2015I highly recommend the sales staff at Imlay City Ford for assisting me in the purchase of my new Focus. Dale Simpson matched my car requirements and found me a new vehicle beyond what I was expecting. Great purchase, great dealership!… Thank you so much!best buying experience ever
by kkublerjr on 03/02/2015Tim Young salesman and Lisa in finance gave me the best buying experience I have ever had in my buy career. They went out of their way to not only deliver what was promised but at the best rates out there. They are both very professional in… their fields. Karldifferences can be settled
by trapacz on 11/19/2014updated 12/14/2014things can be worked out when everyone acts rationally. Please remove my reviewbe carefull, and inspect
by 19w8630 on 11/26/2014Purchased an escape and the salesman did indicate that the vehicle had hit a deer when one of the staff was driving it and it sustained minor damage and had been repaired. Well we got it home and it looks like I will be taking it to a shop… to get the cracked grill and a new headlight assembly replaced. One should not assume even in todays 20K cars that you are getting something that will not need repairs, Shame on me for not opening the hood and really inspecting this Escape. I would replace the headlight assembly my self (its three bolts) but you have to remove the bumper to get to the bottom bolt so I will take to a body shop and expect to pay about $300.00 so the light is not shining in the trees. Just another lesson in life that car dealers will deliver a vehicle with defects and this should worry someone about Imlay ford's service department letting this escape go out with a head light that you can move around with your hand and the grill that will crack and break over time. Oh and by the way I found a cigarette lighter under the seat.
About our dealership
Imlay City Ford did a repair on Sept 22, 2014. The vehicle left here in working condition. On Nov 13, 2014 customer called our service dept. and an appt was made for the next day, customer did not show. On Nov 18, 2014 customer called Imlay City Ford and stated that he took said vehicle to another repair facility and they said that a part was damaged from our repair. We feel we had no opportunity to solve the issue since we had neither the customer or the vehicle here.
by imlaycityford on 11/20/2014