Customer Reviews of Berger Chevrolet
Review type:
Drive Thru Service
by Customer on 03/25/2025
updated 04/01/2025
Carston and the service crew were courteous and professional.
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3 reviews
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Drive Thru Service
by Customer on 03/25/2025updated 04/01/2025Carston and the service crew were courteous and professional.Service
by Jeremy B on 03/06/2025updated 03/13/2025Quick lube was fast and easy and Nikolas and team were courteous and professional.Berger Chevrolet
by BSmitty on 08/23/2023Berger makes sure the client experience is good and any concerns you may have are taken care of.
The following reviews are more than two years old. They are not included in the overall rating.
16 reviews
Berger Chevrolet in Grand Rapids, MI to the rescue!
by @rockylee on 06/13/2023I'm a former car customer of Berger and when my GMC dealership told me they no longer do evening appointments for oil changes and no weekends, I contacted Berger and was told I could come in between 9 am - 1 pm to get my oil change. I… didn't have to take time off from work which really made me happy. The service staff were great.Quick, friendly service.
by Daggeroo on 12/08/2022Quick friendly service.Always great service
by Christy on 01/17/2021Great experience. Quick service and Very nice crew.April 1st but no prank
by tackleberry909 on 04/01/2020I post this on April 1st, but its not a prank. I purchased my car on Christmas Eve. I picked it up on the 26th or 27th. Before I could get it in the driveway, the check engine light came on. I made contact with the salesman and… eventually, their solution was simply clearing the code saying it was the cold weather. Fast forward a few days and it was back on. I have now made numerous attempts to get whatever the issue is addressed and fixed for 4 MONTHS and all I get is "Let me call you" and that call never comes. And the check engine light is still on. Come on, it came on before I was able to drive 9 miles from the dealership to my own driveway. I guess once they have your money, its move on to the next. I'll need to spend my own money to get this resolved and it won't be at Berger, that's for sure.Great experience!
by EmilyGat on 12/19/2019I recently purchased a new Chevy Blazer and the experience at Berger Chevrolet was very smooth. I live in Michigan where the winters are tough, and I came in with a flat tire and they fixed it in no time! I also got a top off on my oil and… fluids. Thank you Berger!december visit to berger
by tsmurphy on 12/17/2019Jody Bryant was very friendly and easy to talk too. Probably the best i have talked to so far as in getting to the point. Once he understood that i needed my car back he was able to get it diagnosed and repaired in the same day. I have… been to berger many times with my equinox. But besides that misdiagnosis, the times before and current have been a overall good experience. The service department is a well running machine.New Equinox Lease
by Nittany on 05/10/2019Early termination of Crude lease, and lease of new 2019 Equinox.Service
by SandraB on 10/19/2018updated 10/29/2018We have no complaints regarding Berger. They are wonderful and easy to work with. Adam Havens is greatSUREPUC
by SUREPUC on 08/25/2018updated 09/05/2018My car went in for a new alternator and battery. I asked the Service Department to give my vehicle an overall check. They were able to retrieve the entire service history and advise what should be done and what could possibly wait. They… let me know the difference in GM versus after market parts. They were very upfront and honest. That's what I look for in where I shop. PS. My vehicle is a 2006 Saturn Vue that still looks and runs like it's brand new.Honda Odyssey
by Lasoccer on 09/03/2018I bought a van a couple months ago, when I got it they texted me a lot because they wanted me to purchase it. After I bought it they didn’t text me back and they knew they had to fix a few things on the van. They told me that they made the… inspections on the van and they didn’t do it, they lied about it. They cheat me on the price as well. If you are trying to purchase a car from here, be careful.Berger Chevrolet Service Visit
by Jim's Malibu on 08/03/2018Dustin McPherson, my service advisor, was very helpful in getting my 2017 Malibu taken care of. He did a completely satisfying job for me. The service technician got the repair done correctly and my car was ready when promised.Great service dept.
by Jack w. on 06/14/2018Side view mirrors would not move up or down. Problem was control switch was defective from the original supplier to manufacturer. Service personnel at Berger could not have been more kind, courteous, professional and efficient. I was given… a loaner car & the car was fixed when promised; no problems since.Shady dealer- Buyer Beware!!!!
by Libfitz on 08/20/2014We bought a car 8 months ago from Berger- it seemed like a "great" deal- a month after purchase the car was blowing smoke, so we brought it back, concerned- they told us to keep an eye on it- we maintained it and put less than 10 thousand… miles on it during this time. This past weekend, the check engine light came on so we took it in to find that the engine has no compression- bad rings. We were told by 3 experts in the field including Toyota & our own mechanic that this had to be a pre- existing condition. That it couldn't have just happened suddenly after we got the car - especially with such low mileage on it! For a Toyota- 72,000 miles is just broke in...the more we thought about this and speaking with mechanics and experts, the more we are realizing we were taken for a "ride". Thinking they would want to work with us since the purchase was so recent & the circumstances were so suspicious, we went there last Saturday to speak with the manager. He said he would work with us to resolve the matter- that they weren't "some car dealership on Division" his words exactly folks! Told us he'd get back with us on Monday. We made numerous calls and left countless messages that seemed to fall on deaf ears. Finally he spoke to us and said "it's not our problem" Not "some dealer on Division, ey?" The proof is in the customer service and I guess for what is relatively a small amount of cash to them, they don't mind diluting their reputation down to sour milk. I have nothing good to say about this dealer. They are [non-permissible content removed] & worse, they sold us a faulty vehicle.Great service
by dbasso on 12/27/2010updated 08/03/2025I had my car serviced by Berger and they did a great job. I would definitely visit them again.Highly Recommended Dealer
by ecotec16 on 09/23/2011updated 08/03/2025The Berger Chevrolet staff is great. They are low pressure and very knowledgeable. They took time to understand my wants and needs. The financing department is great too. No pushy extended warrantys etc. All in all I had a great… experience. Since this was my first new car purchase I was surprised how smooth and fast the transaction took place. They were extremely hospitable.
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About our dealership
What Makes Us Different?
✨ We think Berger is a pretty incredible place to work…here’s why! ✨
Our employees are our greatest asset, serving as the backbone of our dealership. Nearly 300 Berger Chevrolet employees work tirelessly to make sure it really is always better at Berger – and we’re proud of each and every one of them!
We are happy to be part of the Greater Grand Rapids Community, serving West Michigan since 1925 in Sales, Parts and Service. Watch the video to get to know "Berger" a little better!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television