Serra Ford Farmington Hills
Customer Reviews of Serra Ford Farmington Hills
Review type:
Leased a new Explorer
by Kathy on 07/30/2025The whole process was very easy.Jordan and the dealership was great to work with!
by Mike M on 07/28/2025I really appreciate all the time and effort Jordan and the dealership took to make my experience the best!Hi Mike, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Great experience getting into a new vehicle.
by Keith Hillman on 07/26/2025The process of getting a new vehicle was smooth and seamless and did not take much time at all. Everyone was very helpful and friendly, especially Nick. He took the time to demonstrate some of the basic features on my new vehicle.Hi Keith, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Best experience!
by Johnny Sakellaris on 07/24/2025Tim was hands down the best salesman! Very polite and professional. Very personable! And he made sure I got the truck I wanted at the price I wanted to be around ! This dealership has some of the best staff! I will definitely be… leasing/purchasing my vehicles from this location from here on in. Huge variety of cars and trucks! If you’re looking for a specific ford car or truck they more than likely have it here !!Hi Johnny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Rude and all around bad service
by SGT on 07/23/2025Waited over a week for an appointment to get a recall handled that I was told would only take a few hours and when I got there, they told me they’d have it done in two days that they were backed up… Then why schedule an appointment? The… service advisor was so rude to me that I had to tell my friendly sales person of the experience. I will drive miles to avoid the dealership now.Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Taking the Edge off
by TD on 07/21/2025I have not bought a car in 17 years. So I thought I would just take a couple of days aquainting myself with models that may fit my needs and physical restrictions. SERRA FORDis very close so I started there. Firas Hasso was my first… contact. We talked a while. he was casual and respectful ( closer to my age) so I think we had more in common. He showed me what was available...Ford Edges used since they are discontinued. We talked pricing etc and he let me take it home to show my wife( Car has low mileage for 2 years old)We both liked it alhough intimidated by all the electronics. Brought it back. Did the obligatory price negotiation and finished the sale. Firas made the experience friendly and pressure free. Better than expected after 17 years. Thanks. PS found out my son bought a Taurus from Firas several years ago .Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Good experience
by R E on 07/17/2025Staff was helpful and professional.Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Great dealership and best sales rep!
by Lee on 07/11/2025I have bought my last three cars from this place! They have very fair pricing and make you feel valued. Will Kent is the best sales person I have ever worked with!Hi Lee, thank you for your wonderful response to the quality of service our Staff provides! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!
Great experience
by Jon Scheel on 07/10/2025Karen was great to work with from ordering my truck to taking delivery. She went over all of the new features to make sure I understood the new updates.We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
10/10 would recommend
by happy customer on 07/08/2025I had a great experience leasing my car with Scott. He was helpful, informative and worked hard to get me the best deal possible. He treated me with respect that I was not experiencing at other dealerships when going through this car buying… process. He wasn't pushy and made sure I had all of the information I needed. Everyone I interacted with at the dealership was kind and helpful. Nothing but good things to say about my experience!!Hi, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
by Kennedy Watts on 07/07/2025The service was great, I worked with Scott and Charles and they were amazing! Everyone in the dealership was very friendly and they made my car buying experience very easy and comfortable.Hi Kennedy, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!
Poor
by Bruce Gaither on 07/07/2025Over4 weeks since I took delivery of my Mach E and still no charger. Salesman avoiding meHi Bruce, we are so disappointed to learn of this situation you have described. Please give us a call at (248) 474-1234 and we will do our best to make this better. We hope to hear from you soon.
Absolutely the Best Car Buying Experience of My Life!
by Andrew Trinity on 07/03/2025⭐️⭐️⭐️⭐️⭐️ Absolutely the Best Car Buying Experience of My Life! I can’t say enough good things about my experience at Serra Ford. From the moment I walked through the doors, the team went above and beyond to make sure I was taken care of… — and no one exemplified that more than my amazing sales consultant, Karen Mallad. Karen was absolutely outstanding. She listened to what I wanted, worked tirelessly to make it happen, and never once made me feel pressured or rushed. She handled every complication that came up with professionalism and a calm, reassuring attitude. Her dedication and genuine care made this the smoothest, most enjoyable car buying process I’ve ever had. Thanks to her and the team at Serra Ford, I’m now driving a brand new 2025 Ford Escape, and I couldn’t be happier with my purchase. They made sure every detail was right and treated me like a top priority from start to finish. If you’re looking for world-class service and people who truly care, ask for Karen Mallad at Serra Ford. She made all the difference. I’ll definitely be back — and I’ll be recommending her and this dealership to everyone I know!Hi Andrew, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Worth the Drive
by Pat on 06/27/2025I live in Northern Michigan, 200 miles from the dealership. From the moment I made my first inquiry about the car, I had nearly nothing to do to complete the purchase! The Serra Ford staff (particularly Amer) made the whole process… seamless and efficient. Living my new BMWX5!!Hi Pat, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Quick and easy!
by Cindy K on 06/26/2025Came in for new lease and were quickly provided with best options available in lot. Closed deal and picked up vehicle in very short amount of time. Thanks for a great experience!Hi Cindy, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Best Salesman
by Brian Bauman on 06/25/2025Chris Pollock is the best; he always goes above and beyond for us in providing all of our options and then putting us in the car we chose. He is very knowledgeable and thorough in explaining all the features of the vehicle. The delivery… process is always smooth and done promptly, thanks to Chris ensuring that everything needed at the time of delivery has been taken care of ahead of time. I would recommend Chris and the dealership to anyone looking for a new vehicle.Hello Brian, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Excellent Service
by Michael on 06/20/2025I purchased my car last November. Had a good estimate for the trade-in and all required paperwork was completed quickly. We saved a lot of time over the normal vehicle purchase with no haggling required.Hi Michael, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Pro service!
by ILIA K on 06/19/2025The first time in my life that I was pleased with car dealerships. I got the ride I wanted even though banks denied me at first. They found a way to make it happen. Rock on guys!Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Netty’s Explorer
by Netty on 06/13/2025Great showroom with the hustle and bustle. I was impressed with the professional and friendly atmosphere. No dislikes.Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Serra Ford Farmington Hills for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Happy camper
by Cj on 06/11/2025It's a professional and friendly environment. No one pressured me to buy anything. I was very happy with the service at this dealership.Hi, thank you for leaving such a great review and high star rating. Thank you so much for being one of our valued guests and we look forward to your next visit!
One of the best sales experiences I've had for anything
by CT on 06/11/2025The sales experience with Will Kent and Kayla was excellent. There was no pressure. They were organized, responsive, and very accommodating. Will even throughout some out of box ideas to help meet our needs.Hi, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Welcome to Serra Ford Farmington Hills
Car Buying and Servicing Just Got Easy!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Kathy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
by Kerry Valdez on 08/03/2025