Serra Ford Farmington Hills
Customer Reviews of Serra Ford Farmington Hills
Review type:
Leased a new Explorer
Very Disappointed – Poor Accountability After Service
by Alex on 08/02/2025I came to Sierra Ford in Farmington Hills for a routine oil change. During the visit, I was told my rear brakes and rotors needed replacement. Trusting their recommendation, I returned and paid to have the work done. Immediately after… picking up my car, I got a “Tire Pressure Sensor Fault” message on my dashboard, something that was not there when I dropped off the vehicle. I brought it to their attention right away, only to be told they wouldn’t take responsibility because a manager wasn’t present, and that I’d need to call back another day. This is completely unacceptable. I’m now stuck with an issue that occurred immediately after their service, and they’re refusing to even diagnose or address it unless I pay again. I will be reaching out to a manager to see if they’re willing to take responsibility and make this right. But so far, the lack of accountability and poor customer service has been incredibly frustrating.Hi Alex, thank you for sharing this recent experience with us. Please reach out to us at (248) 474-1234 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Leased a new Explorer
by Kathy on 07/30/2025The whole process was very easy.Kathy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Unnbelievable
by Leo on 07/31/2025The service advisor told me that they need my vehicle for four weeks to check the phone-as-a -key feature. The car was safe and drivable with the key Fob with no issues. I could have come back after four weeks waiting time, but they said… my vehicle has to stay on their lot. My answer: “I need a new dealer or a new car !!!”Hi, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (248) 474-1234 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Great service, no oversell!
by Al on 07/28/2025Went in for routine maintenance and was greeted promptly at my appointment time. Rep was funny and personable. Got me out faster than promised!Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!
Jordan and the dealership was great to work with!
by Mike M on 07/28/2025I really appreciate all the time and effort Jordan and the dealership took to make my experience the best!Hi Mike, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Great experience getting into a new vehicle.
by Keith Hillman on 07/26/2025The process of getting a new vehicle was smooth and seamless and did not take much time at all. Everyone was very helpful and friendly, especially Nick. He took the time to demonstrate some of the basic features on my new vehicle.Hi Keith, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
good service !
by Keren on 07/25/2025Chris made the EGR valve change really fast!Hi Keren, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Service adviser Amanda was thorough
by Jim on 07/24/2025Took my Ford Edge in for tire rotation, oil/filter change, and seat belt tensioner repair. Price was as expected (oil changes are getting expensive), new seat belt buckle did not match old one (not dealerships fault, part number was… correct), and vehicle completed earlier than expected.Hi Jim, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Best experience!
by Johnny Sakellaris on 07/24/2025Tim was hands down the best salesman! Very polite and professional. Very personable! And he made sure I got the truck I wanted at the price I wanted to be around ! This dealership has some of the best staff! I will definitely be… leasing/purchasing my vehicles from this location from here on in. Huge variety of cars and trucks! If you’re looking for a specific ford car or truck they more than likely have it here !!Hi Johnny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Rude and all around bad service
by SGT on 07/23/2025Waited over a week for an appointment to get a recall handled that I was told would only take a few hours and when I got there, they told me they’d have it done in two days that they were backed up… Then why schedule an appointment? The… service advisor was so rude to me that I had to tell my friendly sales person of the experience. I will drive miles to avoid the dealership now.Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
GIANT bolt in my tire!!
by Stacie Ford on 07/22/2025Had a GIANT bolt in my tire, drove directly to the service department after hours, dropped off my truck, had my family pick me up and it was ready first thing next morning! Quick, easy , painless! If you drive in SE MI you have to have… Wherl and tire coverage! Thanks so much!Hello Stacie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Love Serra Ford !
by Saravanan Kuppusamy on 07/21/2025Professional service.Hi Saravanan, we are happy we could make your experience a positive one! Safe travels!
Taking the Edge off
by TD on 07/21/2025I have not bought a car in 17 years. So I thought I would just take a couple of days aquainting myself with models that may fit my needs and physical restrictions. SERRA FORDis very close so I started there. Firas Hasso was my first… contact. We talked a while. he was casual and respectful ( closer to my age) so I think we had more in common. He showed me what was available...Ford Edges used since they are discontinued. We talked pricing etc and he let me take it home to show my wife( Car has low mileage for 2 years old)We both liked it alhough intimidated by all the electronics. Brought it back. Did the obligatory price negotiation and finished the sale. Firas made the experience friendly and pressure free. Better than expected after 17 years. Thanks. PS found out my son bought a Taurus from Firas several years ago .Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Disappointing Experience
by Addy on 07/20/2025I was extremely disappointed with the level of service I received during my recent visit. The woman at the front desk was unprofessional—she came across as dismissive, negative, and rude, and made little effort to address the questions I… had. To make matters worse, I was scolded for not pulling my vehicle forward far enough, even though several employees were standing around and not actively assisting customers. I had arranged for a shuttle service because I needed to return to work, but I was told the shuttle would take about an hour—despite also being told that my car would be ready in an hour. That made the shuttle entirely pointless, and I ultimately had to call an Uber at my own expense. Additionally, while I was informed that everything checked out fine on my vehicle, I’ve since discovered that my horn no longer works—something that was functioning properly before the visit. The only positive interaction I had was with the older gentleman who returned my vehicle—he was polite and professional. Unfortunately, the rest of the staff made me feel ignored and talked down to, as if I was incapable of understanding basic information. Overall, this was a frustrating and disappointing experience. I do not plan to return and cannot in good faith recommend this establishment to others.Hi Addy, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Good experience
by R E on 07/17/2025Staff was helpful and professional.Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Service Was Excellent, Scheduling Not So Much
by SH on 07/18/2025Had a few things taken care of that I expected would take a couple days, but they had it done in one. So service department definitely overachieved! However, I scheduled through the website chat. The person there suggested I delay the… appointment until they had a loaner car available so I scheduled a couple months ahead. When I called the morning before I was to drop it off I was told a car was requested but was not available. So that communication was not great.Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Reliable and Affordable
by SP on 07/16/2025Recently took my truck in for service. The work was performed as requested and the truck returned promptly. I will def return to Serra for future service needs.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Quick repair
by Mark on 07/14/2025Service was excellent. Staff was polite and friendly. I had no problems.Hi Mark, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!
Great dealership and best sales rep!
by Lee on 07/11/2025I have bought my last three cars from this place! They have very fair pricing and make you feel valued. Will Kent is the best sales person I have ever worked with!Hi Lee, thank you for your wonderful response to the quality of service our Staff provides! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!
Service work done
by Bronco woman on 07/07/2025updated 07/13/2025The gentleman who helped me was professional and kind.Bronco, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Pickup service time saving
by 2018drivin on 07/12/2025Serra Ford of Farmington notified me during the whole process of picking up my car, service, payment, & returning my car with a quick wash. Excellent time saver!Hi, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!
Welcome to Serra Ford Farmington Hills
Car Buying and Servicing Just Got Easy!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Kathy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
by Kerry Valdez on 08/03/2025