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Customer Reviews of Serra Ford Farmington Hills

Review type:

Overall rating

4.6
4.62 out of 5 stars

(341 reviews)


Customer recommendations:

Yes (310)|No (31)

Leased a new Explorer

5 out of 5 starsby Kathy on 07/30/2025

The whole process was very easy.
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341 reviews
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  • Leased a new Explorer

    5 out of 5 starsby Kathy on 07/30/2025

    The whole process was very easy.
  • Unnbelievable

    2 out of 5 starsby Leo on 07/31/2025

    The service advisor told me that they need my vehicle for four weeks to check the phone-as-a -key feature. The car was safe and drivable with the key Fob with no issues. I could have come back after four weeks waiting time, but they said my vehicle has to stay on their lot. My answer: “I need a new dealer or a new car !!!”
  • Great service, no oversell!

    5 out of 5 starsby Al on 07/28/2025

    Went in for routine maintenance and was greeted promptly at my appointment time. Rep was funny and personable. Got me out faster than promised!
    • Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

      by Ivory Park on 07/30/2025

  • Jordan and the dealership was great to work with!

    5 out of 5 starsby Mike M on 07/28/2025

    I really appreciate all the time and effort Jordan and the dealership took to make my experience the best!
    • Hi Mike, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

      by Ivory Park on 07/30/2025

  • Great experience getting into a new vehicle.

    5 out of 5 starsby Keith Hillman on 07/26/2025

    The process of getting a new vehicle was smooth and seamless and did not take much time at all. Everyone was very helpful and friendly, especially Nick. He took the time to demonstrate some of the basic features on my new vehicle.
    • Hi Keith, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

      by Ivory Park on 07/29/2025

  • good service !

    5 out of 5 starsby Keren on 07/25/2025

    Chris made the EGR valve change really fast!
    • Hi Keren, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

      by Ivory Park on 07/29/2025

  • Service adviser Amanda was thorough

    5 out of 5 starsby Jim on 07/24/2025

    Took my Ford Edge in for tire rotation, oil/filter change, and seat belt tensioner repair. Price was as expected (oil changes are getting expensive), new seat belt buckle did not match old one (not dealerships fault, part number was correct), and vehicle completed earlier than expected.
    • Hi Jim, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

      by Peter Joyson on 07/28/2025

  • Best experience!

    5 out of 5 starsby Johnny Sakellaris on 07/24/2025

    Tim was hands down the best salesman! Very polite and professional. Very personable! And he made sure I got the truck I wanted at the price I wanted to be around ! This dealership has some of the best staff! I will definitely be leasing/purchasing my vehicles from this location from here on in. Huge variety of cars and trucks! If you’re looking for a specific ford car or truck they more than likely have it here !!
    • Hi Johnny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

      by Ivory Park on 07/27/2025

  • Rude and all around bad service

    2 out of 5 starsby SGT on 07/23/2025

    Waited over a week for an appointment to get a recall handled that I was told would only take a few hours and when I got there, they told me they’d have it done in two days that they were backed up… Then why schedule an appointment? The service advisor was so rude to me that I had to tell my friendly sales person of the experience. I will drive miles to avoid the dealership now.
    • Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

      by Chole Yates on 07/25/2025

  • GIANT bolt in my tire!!

    5 out of 5 starsby Stacie Ford on 07/22/2025

    Had a GIANT bolt in my tire, drove directly to the service department after hours, dropped off my truck, had my family pick me up and it was ready first thing next morning! Quick, easy , painless! If you drive in SE MI you have to have Wherl and tire coverage! Thanks so much!
    • Hello Stacie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

      by Sandy Karon on 07/24/2025

  • Love Serra Ford !

    5 out of 5 starsby Saravanan Kuppusamy on 07/21/2025

    Professional service.
    • Hi Saravanan, we are happy we could make your experience a positive one! Safe travels!

      by Savy Robinson on 07/23/2025

  • Taking the Edge off

    5 out of 5 starsby TD on 07/21/2025

    I have not bought a car in 17 years. So I thought I would just take a couple of days aquainting myself with models that may fit my needs and physical restrictions. SERRA FORDis very close so I started there. Firas Hasso was my first contact. We talked a while. he was casual and respectful ( closer to my age) so I think we had more in common. He showed me what was available...Ford Edges used since they are discontinued. We talked pricing etc and he let me take it home to show my wife( Car has low mileage for 2 years old)We both liked it alhough intimidated by all the electronics. Brought it back. Did the obligatory price negotiation and finished the sale. Firas made the experience friendly and pressure free. Better than expected after 17 years. Thanks. PS found out my son bought a Taurus from Firas several years ago .
    • Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

      by Savy Robinson on 07/23/2025

  • Disappointing Experience

    1 out of 5 starsby Addy on 07/20/2025

    I was extremely disappointed with the level of service I received during my recent visit. The woman at the front desk was unprofessional—she came across as dismissive, negative, and rude, and made little effort to address the questions I had. To make matters worse, I was scolded for not pulling my vehicle forward far enough, even though several employees were standing around and not actively assisting customers. I had arranged for a shuttle service because I needed to return to work, but I was told the shuttle would take about an hour—despite also being told that my car would be ready in an hour. That made the shuttle entirely pointless, and I ultimately had to call an Uber at my own expense. Additionally, while I was informed that everything checked out fine on my vehicle, I’ve since discovered that my horn no longer works—something that was functioning properly before the visit. The only positive interaction I had was with the older gentleman who returned my vehicle—he was polite and professional. Unfortunately, the rest of the staff made me feel ignored and talked down to, as if I was incapable of understanding basic information. Overall, this was a frustrating and disappointing experience. I do not plan to return and cannot in good faith recommend this establishment to others.
    • Hi Addy, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (248) 474-1234 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

      by Rowan Tanner on 07/22/2025

  • Good experience

    4 out of 5 starsby R E on 07/17/2025

    Staff was helpful and professional.
    • Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

      by Neil Snied on 07/21/2025

  • Service Was Excellent, Scheduling Not So Much

    5 out of 5 starsby SH on 07/18/2025

    Had a few things taken care of that I expected would take a couple days, but they had it done in one. So service department definitely overachieved! However, I scheduled through the website chat. The person there suggested I delay the appointment until they had a loaner car available so I scheduled a couple months ahead. When I called the morning before I was to drop it off I was told a car was requested but was not available. So that communication was not great.
    • Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

      by Neil Snied on 07/21/2025

  • Reliable and Affordable

    5 out of 5 starsby SP on 07/16/2025

    Recently took my truck in for service. The work was performed as requested and the truck returned promptly. I will def return to Serra for future service needs.
    • Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

      by Sandy Karon on 07/18/2025

  • Quick repair

    5 out of 5 starsby Mark on 07/14/2025

    Service was excellent. Staff was polite and friendly. I had no problems.
    • Hi Mark, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

      by Ivory Park on 07/16/2025

  • Great dealership and best sales rep!

    5 out of 5 starsby Lee on 07/11/2025

    I have bought my last three cars from this place! They have very fair pricing and make you feel valued. Will Kent is the best sales person I have ever worked with!
    • Hi Lee, thank you for your wonderful response to the quality of service our Staff provides! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

      by Rowan Tanner on 07/15/2025

  • Service work done

    5 out of 5 starsby Bronco woman on 07/07/2025
    updated 07/13/2025

    The gentleman who helped me was professional and kind.
    • Bronco, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

      by Kerry Valdez on 07/15/2025

  • Pickup service time saving

    5 out of 5 starsby 2018drivin on 07/12/2025

    Serra Ford of Farmington notified me during the whole process of picking up my car, service, payment, & returning my car with a quick wash. Excellent time saver!
    • Hi, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!

      by Kerry Valdez on 07/15/2025

  • Great service

    5 out of 5 starsby Bill H on 07/12/2025

    Emmalie was great I’m getting the services needed in a very timely manner.
    • Hello Bill, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

      by Joseph Lee on 07/14/2025

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About our dealership

Welcome to Serra Ford Farmington Hills

Car Buying and Servicing Just Got Easy!

Amenities
  • Complimentary Loaner Cars
  • Instant Financing
  • Complimentary Coffee
  • Cable Television
  • Collision Repair/Body Shop